Spécialiste support client/Customer Support Specialist

3 weeks ago


Mississauga ON, Canada Bilinguallink Full time

BILINGUAL PHARMACEUTICAL CUSTOMER SUPPORT SPECIALIST-HYBRID
Full-Time, PERM
Hours: Monday-Friday 8:30am-5:00pm, 1 hour lunch
Our client is a leading pharmaceutical distribution channel that continues to grow. Due to this tremendous growth, they are looking for a talented Bilingual Pharmaceutical Customer Support Specialist to add to their team of professionals.
The Bilingual Customer Support Specialist role will be responsible for both customer support functions and operations/admin functions supporting both hospital customers and manufacturers needs.
Medical, Dental by SunLife: Opportunity for Growth for different project or supervisory roles- Project management
#Personal/sick days + client is flexible
# Not a call center environment-5 calls daily

Managing the data of the customer, user, and manufacturer accounts on various platforms – (adding users, updating ship to the bill to information, updating address and/or contact information, etc.)
# Ensure accuracy and integrity of data is in place
# Support the onboarding of new members and products using project management tools
# Support the Director, Customer Service to ensure that membership always receives a high level of service.
# Act as back up when Director, Customer Service is not available
# Providing allocation support to members
# Backorder management support; product alert message support
# Provide key performance data and reports to manufacturers on a regular basis
# Scheduling yearly Business review meeting and compiling presentation data for performance reviews with the manufacturers and customers as needed
# Providing support in creating and updating orders in special circumstances
# Providing customer service support (level 1) and ensure that customer question and concerns are addressed with follow up, analysis and resolution provided to the customers
# Maintenance of database, files, and contract reports
# Bilingual French/English (Spoken/Written)
#



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