Csr Bilingual

2 weeks ago

Montréal QC, Canada AIM Solder Full time

**Company Description**
Since 1936, AIM Solder has been a manufacturing company specializing in a wide range of soldering products for the electronics and industrial sectors. Our headquarters are based in Montreal, where we are dedicated to manufacturing reliable and innovative products to our clients worldwide. At AIM Solder, we value professional growth and employee well-being while fostering a collaborative and dynamic work environment.
**Job Description** What we offer**:

- Join a family-owned company with over 80 years of manufacturing expertise.
- Access comprehensive health insurance and wellness programs.
- Enjoy free gym access and parking.
- On-site cafeteria services.
- Benefit from paid time off for the Christmas holidays and 3 weeks of vacation.

**The Role**:
Reporting directly to the Customer Service Manager or Supervisor, the CSR is responsible for supporting the company's overall customer experience goals through exceptional customer service to existing and potential clients. Customer service plays a vital role in building customer loyalty since the quality of service offered is often what will differentiate AIM from its competitors.

**Here’s what you’ll do**:

- Develop business relationships with customers by offering personalized service based on acquired knowledge about their needs and requirements.
- Provide information to customers on products, prices, availability, and delivery options.
- Process requests for quotes, purchase orders and returns accurately and efficiently.
- Review incoming orders for accuracy and integrity.
- Manage the customers' expectations by providing clear timelines.
- Coordinate with production and logistics and follow up on ship dates to ensure timely delivery and expedite as needed.
- Track delivery to ensure prompt and accurate delivery to customers.
- Ensure that all necessary information is properly documented in the customer file.
- Transfer sales opportunities to sales manager when required.
- Collect and log customer feedback, resolve complaints by identifying solutions and escalating problems where necessary.
- Support departments in resolving customer issues (production, billing, delivery time, production schedule), set realistic expectations with the customer, and keep them apprised of the developments.
- Provide internal support to sales manager(s).
- Perform other duties as required.

**Qualifications**
- Education in communications or business administration (an asset)
- Minimum 3 years’ experience in customer service
- Relevant experience in the manufacturing sector (asset)
- Proactive problem-solving
- Ability to work under pressure
- Working knowledge of Microsoft Office suite (Excel, Word) and ERP
- Bilingual in French and English, due to interaction with clients in English-speaking provinces of Canada.
- Good interpersonal skills, team-oriented
- Good organization skills, able to multi-task
- Excellent attention to detail

**Additional Information**
- AIM Solder promotes diversity and inclusion and fosters a work environment where team members feel valued, respected and supported.
- The masculine gender is used only to simplify the content of the text.

  • Transportation Csr

    4 months ago

    Montréal, QC, Canada PDI Bulk Full time

    **PDI Bulk est à la recherche d'un CSR - Représentant du service à la clientèle **_**à son terminal de Montreal.**_ **Pourquoi devriez-vous travailler pour nous?** - **Salaire compétitif - **23.00$/l'heure - Nous nous engageons à répondre à toutes les exigences en matière de santé et de sécurité de nos employés afin de garantir leur sécurité...

  • PMO Administrator

    6 months ago

    Montréal, Canada IMP Group Full time

    **PMO Administrator / CSR**: **Summary**: As a key member of the Program Management Office, the PMO Administrator / CSR is an organized self-starter with the ability to multi-task administration duties while supporting a small amount of client facing services requiring an acute attention to service and detail. **Responsibilities**: **PROGRAM MANAGEMENT...

  • Transportation Csr

    6 months ago

    Montréal, Canada PDI Bulk Full time

    **PDI Bulk est à la recherche d'un CSR - Représentant du service à la clientèle **_**à son terminal de Montreal.**_ **Pourquoi devriez-vous travailler pour nous?** - **Salaire compétitif - **23.00$/l'heure - Nous nous engageons à répondre à toutes les exigences en matière de santé et de sécurité de nos employés afin de garantir leur sécurité...

  • Csr - Représentant Du Service à La Clientèle

    6 months ago

    Montréal, Canada PDI Bulk Full time

    **PDI Bulk est à la recherche d'un CSR - Représentant du service à la clientèle **_**à son terminal de Montreal.**_ **Pourquoi devriez-vous travailler pour nous?** - **Salaire compétitif - **23.00$/l'heure - Nous nous engageons à répondre à toutes les exigences en matière de santé et de sécurité de nos employés afin de garantir leur sécurité...

  • Csr - Customer Service Representative Bilingual

    6 months ago

    Montréal, Canada Pet Care Montreal Full time

    _Bilingual Customer Service Representative_ - Location_: NDG - Saint Jacques **Company Overview**: We are a leading pet care service provider committed to delivering exceptional care for pets and outstanding customer service. Our services include pet sitting, grooming, and a specialized pet store catering to the diverse needs of our clients. We are...

  • Bilingual Tele-interviewer

    2 weeks ago

    Montréal, QC H2T 3B2, Canada Sun Life Full time

    You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll...

  • Bilingual Csr

    6 months ago

    Montréal, Canada The Cigna Group Full time

    Le personnel du Centre d’appels à l’intention des fournisseurs agit à titre d’intermédiaire entre les fournisseurs et Express Scripts Canada en ce qui concerne les demandes quotidiennes relatives au traitement des demandes de règlement. Le représentant du Centre d’appels doit refléter l’engagement d’Express Scripts Canada en matière...

  • Customer Service Representative

    6 months ago

    Montréal, Canada S&S Activewear Canada Inc. Full time

    **APPLY TODAY TO JOIN OUR TEAM!*** **Company Overview** S&S Activewear is the leading wholesaler to the imprintable apparel and uniform market in the United States and Canada. Since 1988, we’ve provided high-quality, imprintable apparel to our broad wholesale customer base. We offer high-quality apparel that allows your customers to express their...

  • Esg Disclosure Manager

    4 months ago

    Montréal, QC, Canada BRP Full time

    We are looking for an ESG Disclosure Manager who will play a pivotal role in ensuring accurate and timely reporting of the company’s CSR initiatives and ESG performance metrics. This role is critical in maintaining transparency with stakeholders and aligning the organization’s practices with sustainable and responsible business principles. In a...

  • Customer Service Clerk

    4 months ago

    Montréal, QC, Canada Modes Corwik Collections Inc. Full time

    **VERSION FRANÇAISE SUIVRA** **Customer Service Role**: Reporting to the Customer Service Manager, the Bilingual Customer Service Representative is responsible for providing exceptional customer service to customers while processing their transactions in an efficient, accurate and friendly manner. The Bilingual CSR will recognize and respond to the...

  • Wfh Bilingual Collection Officer/csr

    3 months ago

    Montréal, QC, Canada NCRi Inc. Full time

    NATIONAL CREDIT RECOVERY INC (NCRi) est une société de recouvrement nationale. Notre mission est de démontrer à chacun de nos clients que nous sommes capables de liquider des placements, d'obtenir d'excellents résultats et de fournir en temps voulu des rapports d'activité conformes aux attentes du client. NCRi a été créée dans un seul but : changer...

  • Sustainability & Environment Advisor

    2 weeks ago

    Montréal, QC, Canada Belron Canada Full time

    Automotive glass technology is helping transform how we experience the road. At Belron Canada, the home office of Speedy Glass, Lebeau vitres d’auto and Vanfax we take this seriously, which is why we invest tirelessly on developing our people can realize their full potential. The specialist Sustainability & Environment will support our Director...

  • Sustainability Marketing Manager

    6 months ago

    Montréal, Canada Nestle Operational Services Worldwide SA Full time

    **A little bit about us** Nestlé Nespresso SA is the pioneer and reference for highest-quality portioned coffee. The company works with more than 120,000 farmers in 15 countries through its AAA Sustainable Quality Program to embed sustainability practices on farms and the surrounding landscapes. Launched in 2003 in collaboration with the NGO Rainforest...

  • Customer Service Representative

    3 months ago

    Montréal, QC, Canada Kuehne+Nagel Full time

    Would you like to launch your career with one of the most successful logistics organizations worldwide? Here at Kuehne+Nagel, our ValleyField site is looking for a new Customer Service Representative to join our Contract Logistics team. ** Your Role**: As the Customer Service Representative you are accountable for maintaining excellent service levels for...

  • Head of Customer Support

    6 months ago

    Montréal, Canada Laurus Lifestyles Inc Full time

    **Today's Campers, Tomorrow's Leaders** Laurus Lifestyles is a community where children can grow and families are empowered to live a healthy and balanced life all year round. We offer unique curriculum-based programs and experiences that are rooted in research and tested in the field. - Laurus is more than just a camp. **It’s a lifestyle.** **About the...

  • Logistics Csr

    6 months ago

    Montréal, Canada Entrepôt Trans-Plus Inc Full time

    Our company, a logistic management, distribution and warehousing enterprise is expanding and requires the right person to join their team and contribute to the on-going success of their operation. We are seeking a knowledgeable and experienced, energetic and outgoing individual for the position of Freight Broker-Logistics Coordinator. Under the direction...

  • Customer Service Representative

    6 months ago

    Montréal, Canada Laurus Lifestyles Inc Full time

    Représentant(e) du support clients Au Camp d'été Laurus, nous nous efforçons de créer des aventures et des expériences inoubliables tant pour nos campeurs que pour notre personnel. Nous sommes toujours à la recherche de personnes passionnées et motivées pour rejoindre notre équipe ! Titre du poste : Représentant(e) du support clients Type...

  • Camp Customer Service Representative

    6 months ago

    Montréal, Canada Laurus Lifestyles Inc Full time

    Représentant(e) du support clients Au Camp d'été Laurus, nous nous efforçons de créer des aventures et des expériences inoubliables tant pour nos campeurs que pour notre personnel. Nous sommes toujours à la recherche de personnes passionnées et motivées pour rejoindre notre équipe ! Titre du poste : Représentant(e) du support clients Type...

  • Représentant Succès Client Customer Success

    3 weeks ago

    Montréal, QC, Canada Keurig Dr Pepper Full time

    **Infusons ensemble un monde meilleur** Nous recherchons un représentant succès client pour un poste permanent à temps plein. **Notre culture d’entreprise est faite pour vous si**: - Vous prioriser le client avant tout et avez la passion du travail bien fait. - Vous voyez les zones grises, les lignes floues et le changement comme une opportunité de...

  • Représentant Succès Client Customer Success

    4 months ago

    Montréal, QC, Canada Keurig Dr Pepper Full time

    Job Overview: **Infusons ensemble un monde meilleur** Nous recherchons un représentant succès client pour un poste permanent à temps plein. **Notre culture d’entreprise est faite pour vous si**: - Vous prioriser le client avant tout et avez la passion du travail bien fait. - Vous voyez les zones grises, les lignes floues et le changement comme une...