Bilingual Tele-interviewer

2 weeks ago

Montréal QC HT B, Canada Sun Life Full time

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

**Main Accountabilities**:
The CSR's role is to, during a recorded interview, simultaneously interview the client and document the answers, collecting confidential information about the client's medical history (health and medication) and non-medical (lifestyle).

**As a key touch point with the client, responsibilities include**:

- Completing the tele interview,
- Arranging for calling back with clients that are not available,
- Informing the advisor of updates on the case using Tele Case Manager and/or over the phone
- Answering the client’s questions about the next step of the process up to transferring the client to other units upon request.
- Support risk management and associated controls for the Tele-Interviewer role.

**What do you need to succeed?**
- Good interpersonal skills
- Communicate effectively, both verbally and in writing;
- Demonstrate active listening skills;
- Understand the client and create an exceptional experience;
- Demonstrate creativity and initiative in a continuous improvement approach;
- Flexible and adaptable to changing priorities.
- Demonstrate professionalism and commitment to confidentiality;
- Ability to effectively manage workload;
- Bilingualism (French, English, both oral and written) is required to answer calls from English and French speaking clients across Canada and worldwide.
- Experience in a call center or a customer service environment (2 years)
- Excellent communication skills (oral and written)
- Typing accurately with a speed from 61 to 80 words / minute
- College Diploma

**Assets**:

- Knowledge of individual insurance products
- Knowledge of Sun Life's systems CSW and Sharepoint websites)
- Knowledge of medical terminology (medical conditions, medicines, etc.)

**Notes / Other Unique Requirements**:

- Working hours may vary with morning and afternoon (8am to 8pm)
- Overtime may be required during peak periods

At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

**Salary Range**:
47,000/47 000 - 77,000/77 000

**Job Category**:
Customer Service / Operations

**Posting End Date**:
19/12/2024

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