Customer Service Representative

3 weeks ago

Montréal, Canada S&S Activewear Canada Inc. Full time

**APPLY TODAY TO JOIN OUR TEAM***

**Company Overview**

S&S Activewear is the leading wholesaler to the imprintable apparel and uniform market in the United States and Canada. Since 1988, we’ve provided high-quality, imprintable apparel to our broad wholesale customer base. We offer high-quality apparel that allows your customers to express their creativity through wearable art through concert merchandise, school & team apparel, marathons and fun runs company stores, theme park gift shops and everyone in between

Today, we offer the most extensive and accessible collection of fashion-forward styles around. And we get you the goods fast. We operate eight nationwide distribution centers—that’s 4 million square feet of efficient warehouse space—and uniquely offer the largest one & two-day distribution footprint in the industry, with its products reaching 99% of the U.S., Canada, and Puerto Rico within two days and 44 states in just one day.

We offer more than 100 brands, including Adidas, Champion, Columbia, Dickies, Fruit of the Loom, Gildan, Oakley, Richardson, Tommy Hilfiger, etc.

We have grown from a successful midwestern t-shirt and fleece distributor into an industry leader with approximately $2.5 billion in annual sales. In March 2021, Clayton, Dubilier & Rice (“CD&R”) acquired S&S Activewear. CD&R believed S&S to be a leading distribution platform with sustainable competitive advantage following significant strategic investments in its geographic reach, people, and technology.

**About Clayton, Dubilier & Rice**

Clayton, Dubilier & Rice (CD&R) is all about investing with a purpose. They're a private investment firm that really focuses on turning companies into stronger, more profitable versions of themselves. From the beginning they have overseen the investment of over $35 billion across 100 different companies, and those deals add up to a total value of more than $150 billion. The CD&R firm has offices in both New York and London.

We are seeking energetic, reliable, and fun professionals to join our team as a CSR/ Customer Service Representatives. The successful CSR is responsible for providing excellent customer service by answering customer calls and problem solving to help customers meet their needs.

CSRs should come to the table proficient or above in all Microsoft office products and have previous customer service experience. Representatives will attend in-depth training to assist customers in placing orders, addressing issues with existing orders and fluent conversations regarding company products and programs. CSRs will work in a team environment and have the opportunity for individual progression in both skillset and compensation.

We are seeking highly motivated individuals with a commitment to excellent customer service.

**Schedule**

Monday - Friday 8AM - 5PM CST

Full-Time, Non-Exempt

(Hybrid) Montreal - Quebec

**Duties & Responsibilities**
- Accurately process transactions and educate customers on products and services via telephone.
- Responsible for maintaining a high level of professionalism and working to establish a positive rapport with internal and external customers.
- Offer basic troubleshooting for customers including product knowledge, recommendations, and website navigation.
- Consistently meet department KPIs, deadlines and goals.
- Adhere to provided schedule based on forecasted phone volumes.
- Any additional duties assigned by management.

**Requirements**:

- Strong verbal and written communication skills within a customer service role
- Must be proficient or above in Microsoft Office
- Must have basic math skills
- Ability to multi-task and be detail oriented.
- Excellent attitude and attendance/punctuality.
- Data driven and comfortable in environment with heavy emphasis on customer service and satisfaction metrics.
- Results orientated with a strong sense of accountability and urgency.
- Commitment to learning and individual development.
- Ability to read and speak English.

**Working Environment**

This job operates in an office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers. Reasonable accommodations may be made to enable people with disabilities to perform the essential functions. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

**Physical Demands**

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear.

S&S Activewear welcomes people of all backgrounds and experiences and are committed to creating a diverse culture and supporting human growth. We are proud to be an equal opportunity employer and is committed to providing equal oppor

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