Service Manager

3 weeks ago


Vancouver, Canada Steve Marshall Group Full time

**The STEVE MARSHALL GROUP is looking for a **high energy, focused, inspiring individual as a Service Manager in our growing automotive group.**

**Responsibilities**:

- Manage and oversee all aspects of the automotive service center, including customer service, scheduling, vehicle inspections, repairs, and maintenance.
- Train and manage a team of Technicians and Service Advisors, ensuring they provide quality customer service and meet service centre performance targets
- Develop and implement service policies and procedures, ensuring compliance with industry standards and regulations
- Develop and maintain relationships with customers and vendors, ensuring the service center provides the highest level of customer satisfaction and profitability
- Monitor and manage the service centre budget, including inventory, equipment, and labour costs
- Maintain accurate records of service centre operations, including inventory, service history, and customer data
- Continuously improve service centre performance by implementing process improvements and staying up-to-date with industry trends and best practices
- Ensure that all service centre staff adhere to safety policies and procedures
- Maintain effective and positive inter-department relationships

**Requirements**:

- Minimum 3 years related experience
- Strong knowledge of automotive repair and maintenance procedures
- Strong organizational and problem-solving skills
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously
- Proficient in Microsoft Office and automotive service software
- Effective listening, communication, and client service skills

**Salary**:

- $100,000-$150,000 compensation package depending on previous experience, and future results

**Benefits**:

- Company events
- Company pension
- Dental care
- Extended health care
- Paid time off

**Experience**:

- Automotive Service Manager: 3 years (preferred)

**_ Our customers come from all walks of life and so do we. The Steve Marshall Group hires great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes our company stronger. If you share our values, our belief in diversity, and our enthusiasm for our customers, you will find a home with us._**

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