Service Manager

3 weeks ago

Vancouver, Canada Paladin Technologies Full time

Paladin Technologies has emerged as the largest complex systems integrator in Canada. As a leader in the design, deployment, optimization, management, and maintenance of communication and digital networks, Paladin can meet the needs of clients on a national scale, while providing local support.

The experts that makeup Paladin’s teams stay at the forefront of the changing technology landscape through continued training, complex client projects, and company support. As Paladin continues to grow, we continue to provide our employees with exciting challenges and a rewarding career.

We are currently looking for a Service Manager to oversee the day-to-day control of our Vancouver location. In this role, you will lead a seasoned and qualified team to ensure successful performance of the day-to-day operational processes and project-related needs.

**Responsibilities**:

- Responsible for delivery of service and maintenance to our clients across British Columbia
- Integrate the general service team to deliver standardized and consistent service to our clients
- Work with our Data and AV divisions to grow their respective service business within these divisions
- Successfully manage field technicians to optimize ticket and service resolution for client base
- Successfully manage the operation coordinators to provide best-in-class service
- Work with sales team to establish service and maintenance agreements for our key clients
- Deliver on all aspects of our service level agreements including field service technical support, preventative maintenance, emergency response and reporting
- Develop reporting metrics from our service ticketing and financial accounting systems

**Qualifications**:

- Minimum 3- 5 years in service leadership capacity supervising a technician workforce
- Experience as a security technician (service preferred) is an asset
- Certified in our product groups (Lenel, Genetec, DSC, Bosch, Avigilon) is an asset
- Proficient in relevant software packages
- Previous experience in security industry is preferred, experience from Sub-trades or IT managed services will be considered
- Open availability with scheduling.
- Proven financial knowledge and understanding of impacts within a service department.
- Able to work independently, manage time effectively, and work with multiple deadlines

**Company Info**:
Paladin Technologies is a premier North American complex systems integrator for building technology solutions, including IP security, alarms & monitoring, audio visual, low-voltage infrastructure, and networking. As a leader in the design, deployment, optimization, management, and maintenance of communication and digital networks, Paladin can meet the needs of clients on a national scale, while providing local support. Our team is the best in the industry, with manufacturer trained technicians, PMP-certified project managers, CTS- and RCDD-certified design engineers, coordinators, and administrative resources.

Paladin has offices coast to coast across the United Stated and Canada, and nearly 1,600 talented and committed professionals dedicated to custom-crafting and installing technology solutions for clients requiring Integrated Security, Network Infrastructure, Audio Visual, Fiber Optics/OSP, Structured Cabling, and more. We are always at the forefront of the changing technology landscape, and through continued training, complex client projects, and company support, we provide our colleagues with exciting challenges and a rewarding career as Paladin continues to grow.

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