Manager, Housekeeping Services

2 weeks ago

Vancouver, Canada PHSA Full time

**Manager, Housekeeping Services**

Children's & Women's Health Center

Vancouver, BC

In accordance with the Mission, Vision, Values and strategic direction of PHSA, safety, including both patient and employee safety, is a priority and a responsibility shared by everyone at PHSA. As such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.

Reporting to the Director, Housekeeping Services, the Manager, Housekeeping Services is responsible and accountable for all aspects of the planning, organizing and directing management and staff and activities of housekeeping services for designated site(s), that may include facilities of BC Children’s Hospital, BC Women’s Hospital and Health Centre and BC Cancer-Vancouver. In addition, the Manager may be responsible for monitoring the performance of contracted support services and customer service management. The primary responsibility is for the designated sites as assigned. The Manager is also responsible and accountable for developing, implementing and understanding policies and service standards; creating and leading key operational projects as assigned; and supporting other colleagues with similar responsibilities.

In collaboration with the Director, and operational leaders, the Manager is responsible for building and maintaining exceptional customer service, and may be responsible for operational service provider relations that deliver consistent performance to commonly required standards. The Manager anticipates changes at their designated site/facilities that impact services, and plans and implements mitigating strategies. As a member of the Housekeeping Services leadership team, the incumbent is expected to participate in a respectful and productive manner, provide and accept thoughtful counsel and advice, and fully support decisions made by this team.

**What you’ll do**
- Administers housekeeping service integration and coordination. Participates in strategic planning and evaluation of housekeeping services within assigned service area of BC Children’s Hospital, BC Women’s Hospital and Health Centre and/or BC Cancer-Vancouver.
- Reviews and evaluates housekeeping service strategies, systems, programs and outcomes to ensure alignment with PHSA’s strategic plan.
- Participates in the development, implementation and monitoring of departmental goals and objectives, policies and procedures whilst ensuring the delivery of effective and efficient services.
- Participates in the monitoring, analysis, and reporting of quality assurance and control imperatives for housekeeping services. Assists in implementing, managing and conducting audit programs such as visual, observational, ATP, UV marker, hand hygiene, etc. Reviews effectiveness of audit programs and discusses findings with Director and leadership team. Ensures completion of follow-up actions as required.
- Forecasts and recommends long and short-term fiscal planning including resource allocations for existing and new programs.
- Participates in annual capital and operating budgets for Housekeeping Services. Ensures efficient utilization of financial resources within the objectives, plans and budgets of Housekeeping Services. Completes variance analyses of the allocated budget, reports significant issues and provides recommendations for budgetary adjustments.
- Develops and recommends organizational structures that reflect the operational needs of PHSA.
- Manages the recruitment, mentoring and development of assigned staff. Conducts employee performance reviews, coaching sessions and facilitates goal setting. Identifies training and/or educational requirements as needed.
- Ensures the implementation of current human resource standards and procedures, as well as compliance with applicable acts, regulations and collective agreements.
- Interprets and administers collective agreements covering all bargaining unit employees. Investigates and responds to grievances with guidance from the HR Business Partner as well as routine and confidential employee issues. Disciplines and initiates employee terminations when required. Attends Third Party hearings with the representative of the Employer.
- Liaises with internal stakeholders and participates on committees to identify housekeeping requirements, and to plan effective services and programs to meet the needs of PHSA.

**What you bring**

**Qualifications**:

- A level of education, training, and experience equivalent to Baccalaureate Degree in Business Administration or a related discipline plus a minimum five (5) years' recent related managerial experience leading housekeeping services initiatives in a health care environment.

Skills & Knowledge
- Awareness of and commitment to learning and understanding the Truth & Reconciliation Commission’s 94 Calls to Action (2015), In Plain Sight Report (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), and Reclaiming Power and Place Missing

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