Macpass Customer Service Respresentative
4 months ago
**MACPASS Customer Service Representative | Permanent - Full-Time**
Halifax Harbour Bridges (HHB) maintains and operates the Angus L. Macdonald and A. Murray MacKay Bridges that span Halifax harbour. With annual traffic volume in excess of 34 million crossings, HHB's mission is to provide safe, efficient and reliable cross-harbour transportation infrastructure in a cost effective manner. HHB employees take pride in the bridges, and are motivated, results-driven individuals who enjoy challenges and are committed to continuous learning.
Reporting to MACPASS Customer Service Supervisor, the MACPASS Customer Service Representative position is responsible for delivering customer service to members of the public for HHB's MACPASS electronic toll collection system.
**Essential Duties and Responsibilities**
- Follow HHB safety policies, procedures and reporting requirements.
- Handling confidential information in accordance with relevant legislation (FIOPOP, CIP, etc).
- Manage account payments by generating reports and balancing deposits.
- Responding to customer inquiries (in person or over the phone) and troubleshooting customer issues.
- Generating reports as required.
- Perform other duties as assigned.
**Qualifications**
- Minimum of 3-5 years experience in a face-to-face customer service position.
- Must have experience handling cash and processing payments using a Point of Sale (POS) device.
- Efficient and accurate data entry and data processing skills.
- Willing and able to function effectively in a team environment.
- Strong interpersonal, communication, telephone and problem solving skills.
- Experience with Microsoft Office products.
- Punctual and dependable with a willingness to learn and a 'can-do' attitude.
**About position**:
- Must pass a pre-employment identity and criminal background check, including education verification and employment confirmation.
**Employment Equity Statement**:
**How to Apply**:
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