Customer Service Representative

3 months ago

Dartmouth, Canada Webhelp Full time

**Customer Service/Support**

**Location**
- Dartmouth, Canada***

Job Title:
Customer Service Representative (Automotive)

**Job Description**:
The Advisor II, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of non-routine problems regarding client's product or services.
** REIMAGINE YOUR CAREER**

Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture, and a genuine sense of belonging? Would you like to join a company that earns “World’s Best Workplaces,” “Happiest Employees,” and “Best Companies for Career Growth” awards every year? Then a work on site Customer Service Representative position at Concentrix + Webhelp is just the right place for you

As a Customer Service Representative, you’ll join an organically diverse team from 70+ countries where ALL members contribute and support each other’s success and well-being, proudly united as our “game-changers.” Together, we help the world’s best-known brands improve their businesses through exceptional customer experiences (CX) and tech-powered innovation. And due to continued growth, we’re looking for more talented people to join our purpose, people as passionate about providing exceptional customer service experiences as we are.

**CAREER GROWTH AND PERSONAL DEVELOPMENT**

This is a great opportunity that will allow you to reimagine an all-new career journey and develop “friends for life” at the same time. We’ll give you all the training, technologies, and continuing support you’ll need to succeed. Plus, at Concentrix + Webhelp, there’s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.

**WHAT YOU WILL DO IN THIS ROLE**

As a Customer Service Representative, you will:

- Answer customer service calls in a prompt and professional manner.
- Provide exceptional customer experiences while adhering to the brand standards
- Investigate and respond to customer complaints. Use strong communication and analytical skills to provide mutually beneficial problem resolution.
- Where appropriate, resolve customer complaints and de-escalate situations while using our elevation process to meet customer’s needs

**YOUR QUALIFICATIONS**

Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Customer Service Representative role include:

- 18 years of age with a High School diploma/GED
- 1 year of customer service experience required and experience in contact center is an asset
- Able to speak, write and understand English which will be confirmed by an assessment

**WHAT’S IN IT FOR YOU**

One of our company’s Culture Beliefs says, “We champion our people.” That’s why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we’ll invest in YOU to aid in your career path and in your personal development. In this role, you’ll also be provided with:

- Paid training
- Canada benefits - Full medical, dental, life insurance
- Health and wellness programs with trained partners to help promote a healthy you
- Mentorship programs that support your rewarding career journey
- Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
- The satisfaction of helping others every day
- Lucrative employee referral bonus opportunities
- Company networking and leadership opportunities with organized groups in the following topics: Professional Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), and Health and Wellness

**REIMAGINE THE BEST VERSION OF YOU**

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. These are not intended to be a comprehensive list of all responsibilities, duties or skills.

**Location**:
CAN Dartmouth - Eileen Stubbs Ave

Language Requirements:
Time Type:
Full time

**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the **Job Applicant Privacy Notice for California Residents**

Concentrix is an equal opportunity employer and complies with all fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, age, veteran status, disability, pregnancy, or other legally pr

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