Customer Service Assistant

1 week ago


Dartmouth, Canada IYALODE AFRICAN WHOLESALE MARKET Full time

**Job Summary**

**Responsibilities**:

- Serves customers by helping them select products.
- Drives sales through the engagement of customers, suggestive selling, and sharing product knowledge.
- Greets and receives customers in a welcoming manner.
- Responds to customers’ questions.
- Directs customers by escorting them to racks and counters.
- Provide outstanding customer service.
- Documents sales by creating or updating customer profile records.
- Manages financial transactions.
- Processes payments by totaling purchases, processing checks, cash, and store or other credit and debit cards.
- Alerts management of potential security issues.
- Assists with inventory, including receiving and stocking merchandise.
- Keeps clientele informed by notifying them of preferred customer sales and future merchandise of potential interest.

**Skills**
- Excellent verbal and written communication skills in English
- Strong sales aptitude with experience in upselling preferred.
- Proficient in data entry with attention to detail.
- Ability to analyze customer needs and provide tailored solutions.
- Demonstrated ability to maintain professionalism in all interactions.
- Familiarity with customer service software and tools is advantageous.

Join us in delivering outstanding service and creating memorable experiences for our customers

**Job Types**: Part-time, Casual

Pay: $15.20-$16.00 per hour

Expected hours: No less than 24 per week

Additional pay:

- Commission pay
- Overtime pay

Flexible language requirement:

- French not required

Schedule:

- Day shift
- Monday to Friday
- Morning shift
- Overtime
- Weekends as needed

**Education**:

- AEC / DEP or Skilled Trade Certificate (preferred)

**Experience**:

- Call center: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Location: In person

Application deadline: 2024-12-31
Expected start date: 2025-01-06


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