Customer Service Assistant
1 week ago
**Job Summary**
**Responsibilities**:
- Serves customers by helping them select products.
- Drives sales through the engagement of customers, suggestive selling, and sharing product knowledge.
- Greets and receives customers in a welcoming manner.
- Responds to customers’ questions.
- Directs customers by escorting them to racks and counters.
- Provide outstanding customer service.
- Documents sales by creating or updating customer profile records.
- Manages financial transactions.
- Processes payments by totaling purchases, processing checks, cash, and store or other credit and debit cards.
- Alerts management of potential security issues.
- Assists with inventory, including receiving and stocking merchandise.
- Keeps clientele informed by notifying them of preferred customer sales and future merchandise of potential interest.
**Skills**
- Excellent verbal and written communication skills in English
- Strong sales aptitude with experience in upselling preferred.
- Proficient in data entry with attention to detail.
- Ability to analyze customer needs and provide tailored solutions.
- Demonstrated ability to maintain professionalism in all interactions.
- Familiarity with customer service software and tools is advantageous.
Join us in delivering outstanding service and creating memorable experiences for our customers
**Job Types**: Part-time, Casual
Pay: $15.20-$16.00 per hour
Expected hours: No less than 24 per week
Additional pay:
- Commission pay
- Overtime pay
Flexible language requirement:
- French not required
Schedule:
- Day shift
- Monday to Friday
- Morning shift
- Overtime
- Weekends as needed
**Education**:
- AEC / DEP or Skilled Trade Certificate (preferred)
**Experience**:
- Call center: 1 year (preferred)
- Customer service: 1 year (preferred)
Work Location: In person
Application deadline: 2024-12-31
Expected start date: 2025-01-06
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