Customer Service Representative
6 months ago
**Responsibilities**:
- Answer customer inquiries and resolve issues in a timely and professional manner
- Assist customers with product information, pricing, and order placement
- Process orders, returns, and exchanges accurately and efficiently
- Upsell products or services to maximize sales opportunities
- Analyze customer needs and recommend appropriate solutions
- Maintain accurate customer records and update information as needed
**Experience**:
- Previous experience in a customer service role preferred
- Strong communication skills, both written and verbal, in English
- Proficient in data entry and computer skills
- Bilingual abilities (English/French) highly desirable
- Proven ability to provide excellent customer service and resolve customer complaints
- **Sales experience **or the ability to upsell products is a plus
- Ability to multitask and prioritize tasks effectively
We offer competitive pay rates and benefits packages. Join our team of dedicated professionals who are committed to providing outstanding customer service.
**Salary**: $15.00-$16.50 per hour
Expected hours: 40 per week
**Benefits**:
- Dental care
- Vision care
Schedule:
- Monday to Friday
- Weekends as needed
Supplemental pay types:
- Commission pay
**Education**:
- Secondary School (preferred)
**Experience**:
- Call center: 2 years (required)
- Sales: 2 years (required)
Ability to Commute:
- Dartmouth, NS B3B 2E7 (required)
Ability to Relocate:
- Dartmouth, NS B3B 2E7: Relocate before starting work (required)
Work Location: In person
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