Guest Service Agent

5 months ago

Calgary, Canada Residence Inn by Marriott Calgary Downtown Full time

**SUMMARY**:
The Residence Inn by Marriott Calgary Downtown/Beltline District has 390 modern long-stay suites and caters to business and family leisure travellers looking for an extended-stay hotel as well as to groups and meeting attendees with a 10,000 sq. ft. Conference Centre. Guestrooms feature full kitchens and separate living and sleeping areas and provide seamless connectivity to the home and office with complimentary high-speed Wi-Fi throughout, free hot breakfast daily, complimentary grocery delivery, 24-hour onsite food and beverage market, health and fitness options and comfortable public areas, including a terrace lounge and roof deck for relaxation and socializing.

Reporting to the Rooms Operation Manager and working with the Guest Services Supervisors, the **Guest Services Agent** will assist each of our guests in a friendly, efficient, professional manner in all Guest Services-related functions while maintaining a high standard of service and hospitality at all times.

**RESPONSIBILITIES**:

- Comply with all Commitment to Clean initiatives and other safety practices related to the pandemic at all times to ensure the health and safety of all who enter into the hotel, including guests, co-workers and self.
- Provide exceptional guest experiences throughout the guest stay.
- Confirm, at check-in, the method of payment and at check-out, that full payment has been made.
- Register guests and assign rooms, making every effort to accommodate special requests.
- Assist in pre-registration and blocking reservations.
- Make room moves where appropriate and providing room tours upon request.
- Develop a thorough understanding of mailing procedures, message handling and emergency procedures, reservations, room rack, property management system, electronic key system, room locations, type and features of rooms.
- Stay up-to-date on room rates, packages, discounts, road directions, major attractions and common local destinations as well as services and facilities’ hours of operation.
- Process client payments according to procedure.
- Notify Housekeeping of late departures, early arrivals, special requests and day rooms.
- Complete bucket checks, balance and prepare individual paperwork at the end of the night shift.
- Handle safe deposit boxes in accordance with procedures.
- Answer all telephone calls and transfer calls accordingly internally as well as to guests.
- Report any unusual occurrences or requests to your Supervisors and Manager.
- Maintain the orderliness and cleanliness of the Front Desk and Back office. Monitor the neatness of the lobby.
- Work with the Housekeeping and Maintenance departments regarding the status of rooms, guest requests, and upkeep and repair issues.
- Ensure adherence to the hotel’s policy regarding security of bedrooms and keys.
- Work and communicate in a professional and ethical manner with colleagues assisting where necessary to develop team spirit and to achieve standards of work and guest care as required by hotel policy and brand standards.
- Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Provide support per the Emergency Response Plan as directed.
- Participate in committees, focus group meetings and departmental meetings.
- Maintain regular attendance in compliance with company standards, according to the needs of the hotel.
- Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and nametag when working.
- Project enthusiastic, optimistic, helpful attitude.
- Stand for an extended period of time.
- Perform other reasonable job duties as requested by department heads/senior managers.

**QUALIFICATIONS**:

- At least one year of experience in a hotel or customer service role.
- Post-secondary education in hospitality or a related field a definite asset.
- Computer literacy required: MS Windows and related hotel systems (Fosse Rooms Management experience an asset).
- Must have a demonstrated passion for providing guest service excellence.
- Excellent interpersonal skills.
- Self-motivated, friendly, upbeat, outgoing, mature person who thrives in a fast-paced environment.
- Knowledge of computers and cash handling experience mandatory.
- Must be detail-oriented and able to handle several tasks simultaneously.
- Must be available to work a variety of shifts, including overnight, weekends & public holidays. Hours of work will be scheduled based on business volumes/operational demands and will vary.
- Ability to move, lift, carry, push, pull and place objects weighing less than or equal to 20 pounds without assistance.
- First Aid certification an asset.
- Ability to maintain confidentiality of proprietary information, and protect company assets.
- Thank you for your interest in Atlific Hotels, however, only those considered will be contacted for an interview._
- ATLIFIC HOTELS IS SUP

  • Guest Services Agent

    3 weeks ago

    Calgary, Alberta, Canada Alt Hotel Calgary East Village Full time

    Job Title: Guest Services AgentWe are seeking a highly motivated and customer-focused Guest Services Agent to join our team at Alt Hotel Calgary East Village. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.Key Responsibilities:Register...

  • Guest Services Agent

    3 weeks ago

    Calgary, Alberta, Canada Alt Hotel Calgary East Village Full time

    Job Title: Guest Services AgentWe are seeking a highly motivated and customer-focused Guest Services Agent to join our team at Alt Hotel Calgary East Village. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.Key Responsibilities:Register...

  • Guest Service Agent

    2 months ago

    Calgary, Canada Oasis Wellness Centre & Spa Full time

    Founded in 1998, **The Oasis Wellness Center & Spa** remains deeply proud to maintain it’s reputation as the **most award-winning spa in Western Canada**. Situated in the heart of the Calgary **Beltline**, we showcase more than 10,000 sq. ft of wellness facilities. Our greatest pride is our over 60 incredible staff champions and 8,000 returning...

  • Guest Services Agent

    4 weeks ago

    Calgary, Alberta, Canada HOLIDAY INN EXPRESS HOTEL & SUITES HOTEL Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Front Desk Agent to join our team at Holiday Inn Express Hotel & Suites Hotel. As a key member of our front office team, you will be responsible for providing exceptional guest service, managing room assignments, and ensuring a smooth and efficient check-in and check-out process.Key...

  • Guest Services Agent

    1 month ago

    Calgary, Canada Heritage Park Full time

    **Job Title**: Guest Services Agent **Position Type**: Permanent, Part-Time **Hours**: Weekends and Holidays; Varies based on operational requirements **Department**: Retail Operations and Guest Services - Gates and Guests Services **Reports To**: Manager, Guest Services **Department Overview**: This division is responsible for all of our retail...

  • Guest Service Agent

    4 months ago

    Calgary, Canada Hampton Inn & Suites by Hilton Calgary-Airport Full time

    The Hampton Inn and Suites by Hilton Calgary Airport is looking for a part-time Guest Service Agent. Duties and Responsibilities: - You will be responsible for ensuring the well-being and safety of each and every guest committing to the highest quality of standards to guarantee guest loyalty. - Registers, process guest’s arrivals, departures and taking...

  • Guest Service Agent

    4 weeks ago

    Calgary, Canada Holiday Inn Express and Suites calgary Full time

    **What’s the job?** The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Guest Services Agent & Night Auditor, you’ll not only be the person they rely on to handle transactions, offer local insights, and anticipate every detail of a friction-free experience. You’ll also create a warm atmosphere that...

  • Guest Service Agent

    2 months ago

    Calgary, Canada Holiday Inn Express and Suites Full time

    **What’s the job?** The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Guest Services Agent & Night Auditor, you’ll not only be the person they rely on to handle transactions, offer local insights, and anticipate every detail of a friction-free experience. You’ll also create a warm atmosphere that...

  • Guest Service Agent

    5 months ago

    Calgary, Canada Pomeroy Lodging LP Full time

    **_Guest Service Agent_** Starting Rate of Pay: $18/hour **THIS JOB IS LOCATED IN KANANASKIS, AB. SUBSIDIZED STAFF HOUSING IS AVAILABLE.** **Start a new Adventure while working for an Autograph by Marriott resort located in the heart of the iconic Canadian Rockies! The Kananaskis Mountain Lodge is surrounded by untouched beauty and rugged mountain peaks,...

  • Guest Service Agent

    2 weeks ago

    Calgary, Canada Residence Inn Calgary Downtown Full time

    The Residence Inn by Marriott Calgary Downtown/Beltline District has 390 modern long-stay suites and caters to business and family leisure travellers looking for an extended-stay hotel as well as to groups and meeting attendees with a 10,000 sq. ft. Conference Centre. Guestrooms feature full kitchens and separate living and sleeping areas and provide...

  • Guest Service Supervisor

    1 month ago

    Calgary, Alberta, Canada Holiday Inn & Suites Calgary South - Conference Ctr Full time

    Job Title: Guest Service SupervisorWe are seeking a highly skilled Guest Service Supervisor to join our team at Holiday Inn & Suites Calgary South - Conference Ctr. As a key member of our operations team, you will be responsible for ensuring exceptional guest experiences and leading a team of guest service agents.Key Responsibilities:Lead a team of guest...

  • Guest Service Supervisor

    1 month ago

    Calgary, Alberta, Canada Holiday Inn & Suites Calgary South - Conference Ctr Full time

    Job Title: Guest Service SupervisorWe are seeking a highly skilled Guest Service Supervisor to join our team at Holiday Inn & Suites Calgary South - Conference Ctr. As a key member of our operations team, you will be responsible for ensuring exceptional guest experiences and leading a team of guest service agents.Key Responsibilities:Lead a team of guest...

  • Guest Service Supervisor

    1 month ago

    Calgary, Alberta, Canada Holiday Inn & Suites Calgary South - Conference Ctr Full time

    Job Title: Guest Service SupervisorWe are seeking a highly skilled Guest Service Supervisor to join our team at Holiday Inn & Suites Calgary South - Conference Ctr. As a key member of our operations team, you will be responsible for ensuring exceptional guest experiences and leading a team of guest service agents.Key Responsibilities:Lead a team of guest...

  • Guest Service Supervisor

    1 month ago

    Calgary, Alberta, Canada Holiday Inn & Suites Calgary South - Conference Ctr Full time

    Job Title: Guest Service SupervisorWe are seeking a highly skilled Guest Service Supervisor to join our team at Holiday Inn & Suites Calgary South - Conference Ctr. As a key member of our operations team, you will be responsible for ensuring exceptional guest experiences and leading a team of guest service agents.Key Responsibilities:Lead a team of guest...

  • Guest Services Representative

    1 month ago

    Calgary, Alberta, Canada Alt Hotel Calgary East Village Full time

    Job Title: Guest Services AgentWe are seeking a highly skilled Guest Services Agent to join our team at Alt Hotel Calgary East Village.Job Summary:The Guest Services Agent will be responsible for providing exceptional customer service to our guests, ensuring a seamless and enjoyable experience during their stay. This role requires a strong attention to...

  • Guest Services Representative

    4 weeks ago

    Calgary, Alberta, Canada Alt Hotel Calgary East Village Full time

    {"h2": "Job Title: Guest Services Agent", "p": "We are seeking a Guest Services Agent to join our team at Alt Hotel Calgary East Village. As a Guest Services Agent, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable. Responsibilities: * Register arriving guests and assign...

  • Guest Services Representative

    4 weeks ago

    Calgary, Alberta, Canada Alt Hotel Calgary East Village Full time

    {"h2": "Job Title: Guest Services Agent", "p": "We are seeking a Guest Services Agent to join our team at Alt Hotel Calgary East Village. As a Guest Services Agent, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable. Responsibilities: * Register arriving guests and assign...

  • Guest Services Representative

    1 month ago

    Calgary, Alberta, Canada Alt Hotel Calgary East Village Full time

    Job Title: Guest Services AgentWe are seeking a highly skilled Guest Services Agent to join our team at Alt Hotel Calgary East Village.Job Summary:The Guest Services Agent will be responsible for providing exceptional customer service to our guests, ensuring a seamless and enjoyable experience during their stay. This role requires a strong attention to...

  • Guest Service Supervisor

    1 month ago

    Calgary, Alberta, Canada Holiday Inn & Suites Calgary South - Conference Ctr Full time

    Job Title: Guest Service SupervisorWe are seeking a highly skilled Guest Service Supervisor to join our team at Holiday Inn & Suites Calgary South - Conference Ctr. As a key member of our operations team, you will be responsible for ensuring exceptional guest experiences and leading a team of guest service agents.Key Responsibilities:Lead a team of 11-15...

  • Guest Service Supervisor

    1 month ago

    Calgary, Alberta, Canada Holiday Inn & Suites Calgary South - Conference Ctr Full time

    Job Title: Guest Service SupervisorWe are seeking a highly skilled Guest Service Supervisor to join our team at Holiday Inn & Suites Calgary South - Conference Ctr. As a key member of our operations team, you will be responsible for ensuring exceptional guest experiences and leading a team of guest service agents.Key Responsibilities:Lead a team of 11-15...