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Guest Service Agent

7 months ago

Calgary, Canada Hampton Inn & Suites by Hilton Calgary-Airport Full time

The Hampton Inn and Suites by Hilton Calgary Airport is looking for a part-time Guest Service Agent.

Duties and Responsibilities:

- You will be responsible for ensuring the well-being and safety of each and every guest committing to the highest quality of standards to guarantee guest loyalty.
- Registers, process guest’s arrivals, departures and taking required payment.
- Managing guest’s profiles on a daily basis and coordinate room assignments and pre-arrivals.
- Required to answer and take reservations over the telephone in a professional manner.
- Arranges fulfillment of customer service by working closely with other department.
- Stays current with development in the hotel by reviewing and updating the log book.
- Any other duties as assigned.

**Requirements**:

- We are looking for someone that is Friendly, Authentic, Caring and Thoughtful.
- Ability to work mornings, afternoon, evening, weekends and holidays
- Self-starter, punctual, energetic and has the ability to work under pressure.
- Competent computer skills.
- Strong problem solving skills.
- Communicates effectively with guests and co-workers.
- Possess class 5 driver license.
- Ability to remain calm and professional in stressful situations.
- Previous experience in hotels is an asset.
- Remuneration based on experience.

Please note that this job description is not exhaustive and additional responsibilities may be assigned as needed.

**Job Type**: Part-time

Pay: $15.00-$16.00 per hour

Expected hours: 16 - 24 per week

**Benefits**:

- Dental care
- Extended health care
- On-site parking

Schedule:

- 8 hour shift
- Evening shift
- Every Weekend
- Holidays
- Morning shift
- Night shift

Ability to commute/relocate:

- Calgary, AB T2E 8S6: reliably commute or plan to relocate before starting work (required)

Licence/Certification:

- Class 5 Licence (required)

Work Location: In person