Guest Services Representative
1 month ago
We are seeking a highly skilled Guest Services Agent to join our team at Alt Hotel Calgary East Village.
Job Summary:The Guest Services Agent will be responsible for providing exceptional customer service to our guests, ensuring a seamless and enjoyable experience during their stay. This role requires a strong attention to detail, excellent communication skills, and the ability to work in a fast-paced environment.
Key Responsibilities:- Investigate and resolve guest complaints and issues in a professional and courteous manner.
- Register arriving guests, assign rooms, and provide information on hotel facilities and services.
- Process group arrivals and departures, take, cancel, and change room reservations.
- Provide general information about points of interest in the area and assist guests with special needs.
- Balance cash, complete balance sheets, and maintain an inventory of vacancies, reservations, and room assignments.
- Follow emergency and safety procedures, and perform clerical duties as required.
- Secondary (high) school graduation certificate or equivalent experience.
- 1 year to less than 2 years of experience in the hospitality industry.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and maintain a high level of attention to detail.
- Night shift premium.
- Wellness program.
- Dental plan.
- Disability benefits.
- Health care plan.
- Paramedical services coverage.
- Vision care benefits.
English.
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Calgary, Alberta, Canada Alt Hotel Calgary East Village Full time{"h2": "Job Title: Guest Services Agent", "p": "We are seeking a Guest Services Agent to join our team at Alt Hotel Calgary East Village. As a Guest Services Agent, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable. Responsibilities: * Register arriving guests and assign...
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Guest Services Representative
4 weeks ago
Calgary, Alberta, Canada Alt Hotel Calgary East Village Full time{"h2": "Job Title: Guest Services Agent", "p": "We are seeking a Guest Services Agent to join our team at Alt Hotel Calgary East Village. As a Guest Services Agent, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable. Responsibilities: * Register arriving guests and assign...
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Calgary, Alberta, Canada Alt Hotel Calgary East Village Full timeJob Title: Guest Services AgentWe are seeking a highly skilled Guest Services Agent to join our team at Alt Hotel Calgary East Village.Job Summary:The Guest Services Agent will be responsible for providing exceptional customer service to our guests, ensuring a seamless and enjoyable experience during their stay. This role requires a strong attention to...
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