Guest Services Representative

1 month ago


Calgary, Alberta, Canada Alt Hotel Calgary East Village Full time
Job Title: Guest Services Agent

We are seeking a highly skilled Guest Services Agent to join our team at Alt Hotel Calgary East Village.

Job Summary:

The Guest Services Agent will be responsible for providing exceptional customer service to our guests, ensuring a seamless and enjoyable experience during their stay. This role requires a strong attention to detail, excellent communication skills, and the ability to work in a fast-paced environment.

Key Responsibilities:
  • Investigate and resolve guest complaints and issues in a professional and courteous manner.
  • Register arriving guests, assign rooms, and provide information on hotel facilities and services.
  • Process group arrivals and departures, take, cancel, and change room reservations.
  • Provide general information about points of interest in the area and assist guests with special needs.
  • Balance cash, complete balance sheets, and maintain an inventory of vacancies, reservations, and room assignments.
  • Follow emergency and safety procedures, and perform clerical duties as required.
Requirements:
  • Secondary (high) school graduation certificate or equivalent experience.
  • 1 year to less than 2 years of experience in the hospitality industry.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and maintain a high level of attention to detail.
What We Offer:
  • Night shift premium.
  • Wellness program.
  • Dental plan.
  • Disability benefits.
  • Health care plan.
  • Paramedical services coverage.
  • Vision care benefits.
Language:

English.



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