Guest Services Agent
1 month ago
**Job Title**: Guest Services Agent
**Position Type**: Permanent, Part-Time
**Hours**: Weekends and Holidays; Varies based on operational requirements
**Department**: Retail Operations and Guest Services - Gates and Guests Services
**Reports To**: Manager, Guest Services
**Department Overview**:
This division is responsible for all of our retail enterprises, which include five year-round shops in Heritage Town Square and those in the village that are open only in the summer, featuring our famous Claresholm General Store (candy store). The warehouse department ensures products are received and distributed throughout our facilities, and warehouse equipment and vehicles are maintained in accordance with park and safety standards. Our guest services department that fulfills the call centre and reception role are also part of this division.
**Job Overview**:
Under the direction of the Guests Services Manager, the Guest Services Agent will handle all public inquiries made to the Guest Services department, both telephone and walk-up. This position is also responsible for the database management and assistance with online sales of annual passes, bulk tickets and event tickets.
**Responsibilities**:
Guest Services
- Warmly greet and assist all guests visiting the Administration Office, effectively managing customer inquiries and comments
- Manage the annual pass program, overseeing sales and ensuring accurate database management
- Demonstrate comprehensive knowledge of Park operations, offering guidance to guests and making informed recommendations
- Operate the Park's main telephone line, efficiently directing calls and inquiries
- Handle incoming and outgoing courier items and mail, maintaining organization and timely distribution
- Process sales for the Bulk Ticket program, as well as assist guests with annual pass and ticketed event sales and payments
- Conduct payment reconciliation and ensure the security of the Guest Services area by controlling door access
- Provides additional support to Gasoline Alley and Front Gate admissions as needed
- Complete various administrative tasks, including mail-outs, statistics compilation, and filing, as assigned
- Perform other duties as assigned
Organizational Excellence and Wellbeing
- Contribute to inspiring and immersive experiences at the Park through your roles and responsibilities by engaging in Heritage Park initiatives that align with the overall mission and vision of the Park
- Demonstrate commitment to workplace health and safety by complying with Heritage Park's Health, Safety and Environment Management System (HSEMS), following safe work practices, reporting work-related incidents, injuries and hazards, participating in employer training, and adhering policies including the Code of Conduct and the Workplace Violence and Harassment policy
- Actively support a positive work environment through creating an atmosphere of inclusion, engagement and fulfillment in line with Heritage Park values
- Demonstrate responsible stewardship of our people, collections and financial assets by ensuring that they are handled with integrity, sustainability, and a focus on long-term benefits for the organization and its stakeholders
- Perform other duties as required
**Required Qualifications**:
- High school diploma and six months to one year of job-related experience, or an equivalent combination;
- Prior experience in a call centre or customer service role with job duties that include: data base entry and cash handling experience is required
- Strong customer service orientation and communication skills with a polite and professional telephone manner
- Experience with Microsoft Office products is required with strong data entry skills and attention to detail
- Demonstrated strong interpersonal and communication skills in a client-faced setting
**Hours of Work**:
- Saturdays and Sundays, 8-hour shifts; and
- Additional hours may be required during peak seasonal times, holidays, and vacation relief for other staff.
-
Guest Services Agent
3 weeks ago
Calgary, Alberta, Canada Alt Hotel Calgary East Village Full timeJob Title: Guest Services AgentWe are seeking a highly motivated and customer-focused Guest Services Agent to join our team at Alt Hotel Calgary East Village. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.Key Responsibilities:Register...
-
Guest Services Agent
3 weeks ago
Calgary, Alberta, Canada Alt Hotel Calgary East Village Full timeJob Title: Guest Services AgentWe are seeking a highly motivated and customer-focused Guest Services Agent to join our team at Alt Hotel Calgary East Village. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.Key Responsibilities:Register...
-
Guest Service Agent
2 months ago
Calgary, Canada Oasis Wellness Centre & Spa Full timeFounded in 1998, **The Oasis Wellness Center & Spa** remains deeply proud to maintain it’s reputation as the **most award-winning spa in Western Canada**. Situated in the heart of the Calgary **Beltline**, we showcase more than 10,000 sq. ft of wellness facilities. Our greatest pride is our over 60 incredible staff champions and 8,000 returning...
-
Guest Services Agent
4 weeks ago
Calgary, Alberta, Canada HOLIDAY INN EXPRESS HOTEL & SUITES HOTEL Full timeJob SummaryWe are seeking a highly organized and detail-oriented Front Desk Agent to join our team at Holiday Inn Express Hotel & Suites Hotel. As a key member of our front office team, you will be responsible for providing exceptional guest service, managing room assignments, and ensuring a smooth and efficient check-in and check-out process.Key...
-
Guest Service Agent
4 months ago
Calgary, Canada Hampton Inn & Suites by Hilton Calgary-Airport Full timeThe Hampton Inn and Suites by Hilton Calgary Airport is looking for a part-time Guest Service Agent. Duties and Responsibilities: - You will be responsible for ensuring the well-being and safety of each and every guest committing to the highest quality of standards to guarantee guest loyalty. - Registers, process guest’s arrivals, departures and taking...
-
Guest Service Agent
4 weeks ago
Calgary, Canada Holiday Inn Express and Suites calgary Full time**What’s the job?** The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Guest Services Agent & Night Auditor, you’ll not only be the person they rely on to handle transactions, offer local insights, and anticipate every detail of a friction-free experience. You’ll also create a warm atmosphere that...
-
Guest Service Agent
2 months ago
Calgary, Canada Holiday Inn Express and Suites Full time**What’s the job?** The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Guest Services Agent & Night Auditor, you’ll not only be the person they rely on to handle transactions, offer local insights, and anticipate every detail of a friction-free experience. You’ll also create a warm atmosphere that...
-
Guest Service Agent
5 months ago
Calgary, Canada Pomeroy Lodging LP Full time**_Guest Service Agent_** Starting Rate of Pay: $18/hour **THIS JOB IS LOCATED IN KANANASKIS, AB. SUBSIDIZED STAFF HOUSING IS AVAILABLE.** **Start a new Adventure while working for an Autograph by Marriott resort located in the heart of the iconic Canadian Rockies! The Kananaskis Mountain Lodge is surrounded by untouched beauty and rugged mountain peaks,...
-
Guest Service Agent
5 months ago
Calgary, Canada Residence Inn by Marriott Calgary Downtown Full time**SUMMARY**: The Residence Inn by Marriott Calgary Downtown/Beltline District has 390 modern long-stay suites and caters to business and family leisure travellers looking for an extended-stay hotel as well as to groups and meeting attendees with a 10,000 sq. ft. Conference Centre. Guestrooms feature full kitchens and separate living and sleeping areas and...
-
Guest Service Agent
2 weeks ago
Calgary, Canada Residence Inn Calgary Downtown Full timeThe Residence Inn by Marriott Calgary Downtown/Beltline District has 390 modern long-stay suites and caters to business and family leisure travellers looking for an extended-stay hotel as well as to groups and meeting attendees with a 10,000 sq. ft. Conference Centre. Guestrooms feature full kitchens and separate living and sleeping areas and provide...
-
Guest Service Supervisor
1 month ago
Calgary, Alberta, Canada Holiday Inn & Suites Calgary South - Conference Ctr Full timeJob Title: Guest Service SupervisorWe are seeking a highly skilled Guest Service Supervisor to join our team at Holiday Inn & Suites Calgary South - Conference Ctr. As a key member of our operations team, you will be responsible for ensuring exceptional guest experiences and leading a team of guest service agents.Key Responsibilities:Lead a team of guest...
-
Guest Service Supervisor
1 month ago
Calgary, Alberta, Canada Holiday Inn & Suites Calgary South - Conference Ctr Full timeJob Title: Guest Service SupervisorWe are seeking a highly skilled Guest Service Supervisor to join our team at Holiday Inn & Suites Calgary South - Conference Ctr. As a key member of our operations team, you will be responsible for ensuring exceptional guest experiences and leading a team of guest service agents.Key Responsibilities:Lead a team of guest...
-
Guest Service Supervisor
1 month ago
Calgary, Alberta, Canada Holiday Inn & Suites Calgary South - Conference Ctr Full timeJob Title: Guest Service SupervisorWe are seeking a highly skilled Guest Service Supervisor to join our team at Holiday Inn & Suites Calgary South - Conference Ctr. As a key member of our operations team, you will be responsible for ensuring exceptional guest experiences and leading a team of guest service agents.Key Responsibilities:Lead a team of guest...
-
Guest Service Supervisor
1 month ago
Calgary, Alberta, Canada Holiday Inn & Suites Calgary South - Conference Ctr Full timeJob Title: Guest Service SupervisorWe are seeking a highly skilled Guest Service Supervisor to join our team at Holiday Inn & Suites Calgary South - Conference Ctr. As a key member of our operations team, you will be responsible for ensuring exceptional guest experiences and leading a team of guest service agents.Key Responsibilities:Lead a team of guest...
-
Guest Services Representative
1 month ago
Calgary, Alberta, Canada Alt Hotel Calgary East Village Full timeJob Title: Guest Services AgentWe are seeking a highly skilled Guest Services Agent to join our team at Alt Hotel Calgary East Village.Job Summary:The Guest Services Agent will be responsible for providing exceptional customer service to our guests, ensuring a seamless and enjoyable experience during their stay. This role requires a strong attention to...
-
Guest Services Representative
4 weeks ago
Calgary, Alberta, Canada Alt Hotel Calgary East Village Full time{"h2": "Job Title: Guest Services Agent", "p": "We are seeking a Guest Services Agent to join our team at Alt Hotel Calgary East Village. As a Guest Services Agent, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable. Responsibilities: * Register arriving guests and assign...
-
Guest Services Representative
4 weeks ago
Calgary, Alberta, Canada Alt Hotel Calgary East Village Full time{"h2": "Job Title: Guest Services Agent", "p": "We are seeking a Guest Services Agent to join our team at Alt Hotel Calgary East Village. As a Guest Services Agent, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable. Responsibilities: * Register arriving guests and assign...
-
Guest Services Representative
1 month ago
Calgary, Alberta, Canada Alt Hotel Calgary East Village Full timeJob Title: Guest Services AgentWe are seeking a highly skilled Guest Services Agent to join our team at Alt Hotel Calgary East Village.Job Summary:The Guest Services Agent will be responsible for providing exceptional customer service to our guests, ensuring a seamless and enjoyable experience during their stay. This role requires a strong attention to...
-
Guest Service Supervisor
1 month ago
Calgary, Alberta, Canada Holiday Inn & Suites Calgary South - Conference Ctr Full timeJob Title: Guest Service SupervisorWe are seeking a highly skilled Guest Service Supervisor to join our team at Holiday Inn & Suites Calgary South - Conference Ctr. As a key member of our operations team, you will be responsible for ensuring exceptional guest experiences and leading a team of guest service agents.Key Responsibilities:Lead a team of 11-15...
-
Guest Service Supervisor
1 month ago
Calgary, Alberta, Canada Holiday Inn & Suites Calgary South - Conference Ctr Full timeJob Title: Guest Service SupervisorWe are seeking a highly skilled Guest Service Supervisor to join our team at Holiday Inn & Suites Calgary South - Conference Ctr. As a key member of our operations team, you will be responsible for ensuring exceptional guest experiences and leading a team of guest service agents.Key Responsibilities:Lead a team of 11-15...