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Guest Service Supervisor

2 months ago


Calgary, Alberta, Canada Holiday Inn & Suites Calgary South - Conference Ctr Full time
Job Title: Guest Service Supervisor

We are seeking a highly skilled Guest Service Supervisor to join our team at Holiday Inn & Suites Calgary South - Conference Ctr. As a key member of our operations team, you will be responsible for ensuring exceptional guest experiences and leading a team of guest service agents.

Key Responsibilities:
  • Lead a team of 11-15 guest service agents to provide exceptional guest experiences
  • Assist guests with special needs and coordinate with other departments to ensure seamless service
  • Requisition materials and supplies to maintain efficient operations
  • Develop and implement training programs to enhance guest service skills
  • Collaborate with other departments to ensure business continuity and customer satisfaction
Requirements:
  • Secondary (high) school graduation certificate
  • 1 year to less than 2 years of experience in a supervisory role
  • Excellent communication and leadership skills
  • Ability to work in a fast-paced environment
What We Offer:
  • Permanent full-time position
  • 35-40 hours per week
  • English language