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Guest Service Agent

4 months ago

Calgary, Canada Holiday Inn Express and Suites Full time

**What’s the job?**

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Guest Services Agent & Night Auditor, you’ll not only be the person they rely on to handle transactions, offer local insights, and anticipate every detail of a friction-free experience. You’ll also create a warm atmosphere that makes our guests feel at home.

**Your day-to-day**
- Be the warm welcome that kicks off a memorable guest experience
- Acknowledge Rewards Club members and returning guests, in person and on the phone
- Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay
- Handle cash and credit transactions
- Start every stay right by swiftly checking guests in and out - take IDs, hand out room keys, and control and release safety deposit boxes
- Stay one step ahead of guests’ needs - record and act on their preferences, and handle their messages, requests, questions and concerns
- Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary
- Stay safe all the time. Following our safety procedures, you’ll report all incidents and wear any protective gear needed
- Take pride in your appearance and place as a brand ambassador
- Always know what events and activities are on the day’s schedule
- Jump into other ad-hoc duties when your colleagues need your help

**What we need from you**

**- Flexibility - morning (7.00 AM to 3.00 PM), evening (3.00 AM to 11.00 PM), night (11.00 PM to 7.00 AM), weekend and holiday shifts are all part of the job**
- Communication skills - guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to
- Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories
- Fluency in English - extra language skills would be great, but not essential
- Literate and tech-savvy - you’ll need a good grasp of reading, writing, basic maths and computers
- You’ll have a high school diploma or qualification. A college or university degree would be a bonus.
- Experience - ideally, you’ll have spent at least one year in a hotel front desk or guest service position
- Strength - sometimes you’ll need to lift, push, and pull big objects up to 50lbs (23 kg). This can involve bending and kneeling. Will be required to stand for long hours.**:

- Must have Opera PMS experience**_

**Job Types**: Full-time, Part-time

Pay: $17.00-$18.00 per hour

Schedule:

- 8 hour shift

Work Location: In person