Contact Centre Agent

7 months ago

Burlington, Canada The Travel Corporation (Canada) Full time

The Travel Corporation is an industry leader, and career opportunities at The Travel Corporation are as diverse as the travel experiences we offer. Our teams, our family, is absolutely our greatest asset. Working with a collaborative team spirit, we are dedicated to providing exceptional service to our customers.The Travel Corporation offers employees a comprehensive benefits package; training and support to foster career development; travel opportunities; and a driven culture anchored to the principals of diversity and inclusivity.

About Us
We are driven by service through PASSION, PEOPLE & PURPOSE. Family owned and run for over 100 years.
TTC is a team with a shared goal of delivering exceptional travel experiences that make a positive difference. We are leading the way in responsible travel, enjoy sharing rich local experiences, and are dedicated to making sure travel is easy and enjoyable.

**Our guests are at the center of everything we do**: every trip we plan, every trip we run, and every decision we make. We go above and beyond, and we make sure that what matters to our guests, matters to us.
At TTC, we create transformative travel experiences that fulfil that deep-seated urge for connecting and learning. So, ask yourself this - where will your passion for travel take you?
HOW YOU'LL WORK
We offer a flexible contact center work environment. We have options available in our exciting offices and virtually with leading technology.

Our contact center is driven by metrics and KPI’s, used to measure our success and opportunities for improvement. Our leadership teams work closely with our Customer Service Representatives to ensure they are meeting team and individual goals.

Our people are our heartbeat. Regardless of where you are, we cultivate environments where everyone contributes and everyone flourishes. We look to inspire teamwork, collaboration, and passion for creativity.

Key Responsibilities

If you wake every morning with the desire to share your love of travel with others, we would like to welcome you on board as a Customer Service Representative to support our Family of Brands and begin your career in travel.

This role involves

**Education**: You will develop a quest for knowledge to understand the brands you represent and the locations to which we travel.

**Problem Solving**: You will identify, research, and resolve issues to utmost customer satisfaction.

**Collaboration**: You will partner with your manager and teammates to meet your individual goals and contribute to the overall service goals for the brand.

**Taking initiative**: You will be proactive in keeping up with relevant product updates and trainings.

**Nurturing**: You will build, develop, and cultivate relationships with repeat guests, travel partners and your fellow colleagues.
Growth Opportunities
- We provide opportunities to grow within the contact center, including onto the sales team, where you will match our vacation product with our guests’ needs.
RECIPE FOR SUCCESS

**Customer service oriented**: You have a desire to anticipate, recognize, and exceed guests’ needs.

**Attentive to details**: Providing quality is important to you - you know that being accurate and thorough contributes to a positive guest experience.

**Enthusiastic**: You are ready to tackle any challenge with a positive attitude.

**Balanced**: You can maintain focus while prioritizing a multitude of tasks.

**Tech savvy**: You welcome the opportunity to learn new software programs.

**A top performer**: You have high standards and hold yourself accountable to your work.

**Flexible**: You can adapt quickly to our fast-paced environment.

MUST HAVE'S
Availability to work overtime as required
Availability to work any shift during business hours including evenings and weekends
Ability to meet TICO’s required educational standards via company provided exam or previous qualification.
PERKS
After your first year, you get an annual travel credit of $1250 to travel on any one of our core travel brands
You also get 2 weeks a year where you can work from anywhere in the world, your choice
Full health benefits package
To grow - we offer a global training calendar, with a mix of virtual, in-person, and e-learning courses. Plus, we give $3000 per year to support external learning and development courses that interest you and drive your passion
Giving back - we give you two paid workdays each year to volunteer to make a difference in causes that are close to your heart too. We believe that travel is a privilege, but with that privilege comes the responsibility; to ensure we have a positive impact on the places we go, the people we meet, and the wildlife we enjoy. We ensure that travel is a force for good and that we MAKE TRAVEL MATTER®

The Travel Corporation is proud to be an equal opportunity employer. We not only encourage and support diversity in the workplace, we celebrate it If you feel you have the skills and experience to thrive in a supporti

  • Bilingual Contact Management Agent

    7 months ago

    Burlington, Canada CNH Industrial Full time

    Overview: The **Bilingual Contact Management Agen**t is primarily responsible for responding to dealer, merchant, and customer inquiries. Provide exceptional service to dealers, merchants, and customers via first call resolution with timely, accurate, and consistent responses to customer account or dealer/merchant general inquiries. Responsible for...

  • Bilingual Financial Contact Management Agent

    4 days ago

    Burlington, Canada CNH Industrial Full time

    Overview: The **Contact Management Agent** is primarily responsible for responding to dealer, merchant and customer inquiries. Provide exceptional service to dealers, merchants and customers via first call resolution with timely, accurate, and consistent responses to customer account or dealer/merchant general inquiries. Responsible for servicing captive...

  • Guest Service Agent

    2 days ago

    Burlington, Canada Holiday Inn Burlington Hotel & Conference Centre Full time

    **Holiday Inn Burlington Hotel and Conference Centre is currently seeking a Guest Service Agent** The Guest Service Agent is responsible for Check-in and check-out of guests and to respond to inquiries and problems in an efficient, courteous and professional manner to achieve maximum customer satisfaction. **The duties and responsibilities for the Guest...

  • Guest Service Agent

    4 months ago

    Burlington, Canada Holiday Inn Burlington Hotel & Conference Centre Full time

    **Holiday Inn Burlington Hotel and Conference Centre is currently seeking a Guest Service Agent/Night Auditor** The Guest Service Agent is responsible for Check-in and check-out of guests and to respond to inquiries and problems in an efficient, courteous and professional manner to achieve maximum customer satisfaction. **The duties and responsibilities...

  • Guest Service Agent

    2 days ago

    Burlington, Canada Holiday Inn Burlington Hotel & Conference Centre Full time

    **Holiday Inn Burlington Hotel and Conference Centre is currently seeking a Part Time Guest Service Agent/Night Auditor** The Guest Service Agent is responsible for Check-in and check-out of guests and to respond to inquiries and problems in an efficient, courteous and professional manner to achieve maximum customer satisfaction. **The duties and...

  • Guest Service Agent

    7 months ago

    Burlington, Canada Holiday Inn Burlington Hotel & Conference Centre Full time

    **Holiday Inn Burlington Hotel and Conference Centre is currently seeking a Guest Service Agent/Night Auditor** The Guest Service Agent is responsible for Check-in and check-out of guests and to respond to inquiries and problems in an efficient, courteous and professional manner to achieve maximum customer satisfaction. **The duties and responsibilities...

  • Front Desk Agent

    2 days ago

    Burlington, Canada Vrancor Full time

    **POSITION AVAILABLE: Front Desk Agent** **REPORTS TO**:Front Desk Manager** **LOCATION: Waterfront Hotel Downtown Burlington** **ADDRESS: 2020 Lakeshore Road Burlington, ON L7R 4G8** At the Waterfront Hotel Downtown Burlington, our role is to provide top notch service. We have perfected the extended-stay experience to ensure a “home away from home”...

  • Leasing Agent

    4 months ago

    Burlington, Canada Realstar Management Full time

    *** Realstar is seeking an exceptional Leasing Agent. Reporting to the Resident Managers and would be responsible for showing and leasing apartment suites to prospective residents. The Leasing Agent qualifies prospective residents, completes lease agreements, collects rental deposits and provides a superior level of customer service to prospective and...

  • Contact Sales Representative

    3 months ago

    Burlington, Canada Endress+Hauser Canada Ltd. Full time

    At Endress+Hauser, progress happens by working together. As the global leader in measurement instrumentation, our ~17.000 employees shape the future in the field of process automation. Whether developing and realizing new technology as a team, collaborating to build instrumentation, or strengthening vital relationships with countless global industries, we...

  • Centre Manager

    5 months ago

    Burlington, Canada Burlington South Scholars Full time

    Scholars of Burlington South is seeking a passionate and enthusiastic Centre Manager to join our team. If you're looking for a challenging and rewarding work environment, we want to hear from you! - A post-secondary education - An ability to provide quality customer service that exceeds client expectations - Successful background in education and/or sales,...

  • Real Estate Agent

    7 months ago

    Burlington, Canada Queensway Real Estate Brokerage Full time

    **Must be a Licensed Real Estate Agent Or Almost Completed Your Licence** No Desk Fees, No Deal Fees, No Fees Period! - Full Training and Ongoing Support (Training and support manager on call) - Full Office Use 24/7 (equipped with desks, wifi, printer/ scanner, private meeting rooms) - In-House Mortgage Brokers to qualify your clients fast - In-House Real...

  • Leasing Agent

    4 months ago

    Burlington, Canada Realstar Full time

    Realstar is seeking an exceptional Leasing Agent. Reporting to the Resident Managers and would be responsible for showing and leasing apartment suites to prospective residents. The Leasing Agent qualifies prospective residents, completes lease agreements, collects rental deposits and provides a superior level of customer service to prospective and existing...

  • Centre Manager Education

    2 days ago

    Burlington, Canada Scholars Education Burlington, ON Full time

    As a successful **Centre Manager**, your primary responsibility will be to assist the Centre Director in managing day-to-day operations, including responsibility for optimizing the sales process, the curriculum, internal marketing, and scheduling. You must be willing to encourage a commitment to excellence through diversity and ensure the quality of the...

  • Assistant Centre Manager

    2 days ago

    Burlington, Canada Mathnasium Burlington Full time

    MATHNASIUM - The Math Learning Centre is your neighbourhood math-only learning centre that teaches kids math the way that makes sense to them. At Mathnasium, we believe every child has the ability to be more successful with a solid foundation in mathematics. We are Hiring a Result Driven Assistant Centre Director**: **Part Time: 1 Position** **Centre Hours...

  • Assistant Centre Manager

    7 months ago

    Burlington, Canada Mathnasium Burlington Full time

    MATHNASIUM - The Math Learning Centre is your neighbourhood math-only learning centre that teaches kids math the way that makes sense to them. At Mathnasium, we believe every child has the ability to be more successful with a solid foundation in mathematics. We are Hiring a Result Driven Assistant Centre Director**: **Part Time: 1 Position** **Centre Hours...

  • Customer Care Agent

    6 months ago

    Burlington, Canada Cogeco Connexion Inc Full time

    Our culture lifts you up—there is no ego in the way. Our common purpose? We all want to win for our customers. We aim to always be evolving, dynamic, and ambitious. We believe in the power of genuine connections. Each employee is a part of what makes us unique on the market: agile and dedicated. Time Type: Regular Job Description: : The telco industry...

  • Call Centre-service Agent

    1 week ago

    Burlington, Canada Mercedes-Benz Burlington Full time

    We are looking for an energetic individual to join our Mercedes-Benz Burlington Team. When customers come to Mercedes-Benz Burlington, they look to us to provide unmatched customer care and a lifestyle experience that’s second to none. If you share our passion for delivering an unparalleled customer experience, while representing a truly legendary brand,...

  • Call Centre-service Agent

    8 months ago

    Burlington, Canada Mercedes-Benz Burlington Full time

    We are looking for an energetic individual to join our Mercedes-Benz Burlington Team. When customers come to Mercedes-Benz Burlington, they look to us to provide unmatched customer care and a lifestyle experience that’s second to none. If you share our passion for delivering an unparalleled customer experience, while representing a truly legendary brand,...

  • Customer Care Agent

    1 week ago

    Burlington, Canada Allstate Canada Full time

    **Who is Allstate**: Allstate Insurance Company of Canada is a leading home and auto insurer focused on providing its customers prevention and protection products and services for every stage of life. The company is proud to have been named a Best Employer in Canada for nine consecutive years and prioritizes supporting employees and fostering an inclusive,...

  • Housekeeping Aid

    7 months ago

    Burlington, Canada Wellington Park Care Centre Full time

    Are you an individual that has a passion for making a difference? At the Wellington Park Care Centre, we are passionate about providing compassionate care for families and loved ones, where the residents of our home come before anything else. Our values follow a ‘People’ focused philosophy, Participation ~ Excellence ~ Openness ~ Performance ~ Longevity...