Guest Service Agent

3 months ago

Burlington, Canada Holiday Inn Burlington Hotel & Conference Centre Full time

**Holiday Inn Burlington Hotel and Conference Centre is currently seeking a Guest Service Agent/Night Auditor**

The Guest Service Agent is responsible for Check-in and check-out of guests and to respond to inquiries and problems in an efficient, courteous and professional manner to achieve maximum customer satisfaction.

**The duties and responsibilities for the Guest Service Agent include, but are not limited to the following**:

- Maintain a warm and friendly demeanor at all times with guests and associates.
- Comply with all company standards
- Interact with all guests during check-in and check-out procedure.
- Create and cancel reservations as required, handle check in and check outs.
- Greet all incoming and outgoing calls in a professional and timely manner.
- Review logbook daily and complete all tasks on checklist.
- Maintain proper operation of Front Desk telephones, be familiar with daily sell rates
- Balance and prepare individual paperwork for closing of shift with hotel standards
- Work closely and maintain proper communication with all hotel departments
- Handle guest registration and room assignments, accommodating special requests whenever possible.
- Handle guest check-ins/check-outs in accordance with hotel credit/cash handling policies in an efficient and friendly manner.
- Resolve customer complaints; assist customers in all inquiries in connection with hotel services, in-house events, directions, local attractions
- Other duties assigned by Management

**Skills and Abilities Required**:
**This position requires working all shifts including evenings, weekends, overnights and holidays**
- Knowledge of working with OPERA PMS
- Minimum one year of Hotel experience within the front office department
- High School or equivalent.
- Able to read, write and communicate effectively in English.
- Ability to compile facts and figures.
- Telephone and guest relations etiquette and skills.
- Attention to detail
- At least 1 year of Guest Service experience within a hotel environment
- Must be able to work well in stressful, high pressure situations.
- Must be effective in handling problems in the workplace, preventing, identifying and solving problems as necessary
- Proficient with all Microsoft Applications
- Accounting skills

**Job Types**: Full-time, Part-time, Permanent

**Salary**: $16.55-$17.00 per hour

**Benefits**:

- Dental care
- Disability insurance
- Extended health care
- On-site parking
- Vision care

Schedule:

- 8 hour shift
- Day shift
- Holidays
- Night shift
- Overtime
- Weekends as needed

Supplemental pay types:

- Overtime pay

Work Location: In person

  • Guest Service Agent

    1 week ago

    Burlington, Canada Holiday Inn Burlington Hotel & Conference Centre Full time

    **Holiday Inn Burlington Hotel and Conference Centre is currently seeking a Guest Service Agent/Night Auditor** The Guest Service Agent is responsible for Check-in and check-out of guests and to respond to inquiries and problems in an efficient, courteous and professional manner to achieve maximum customer satisfaction. **The duties and responsibilities...

  • Guest Service Agent

    4 months ago

    Burlington, Canada Best Western Plus Burlington Inn & Suites Full time

    The Best Western Plus Burlington Inn & Suites is seeking a professional, dynamic, friendly and detail oriented Guest Service Agent to join our team. Guest Service Agents report to the Front Office Manager and General Manager. *3PM-11PM, Saturday & Sunday* - Welcome guests in a professional and friendly manner. - Verify all information at check-in. - Safely...

  • Guest Service Agent

    4 months ago

    Burlington, Canada Best Western Plus Burlington Inn & Suites Full time

    The Best Western Plus Burlington Inn & Suites is seeking a professional, dynamic, friendly and detail oriented Guest Service Agent to join our team. Guest Service Agents report to the Front Office Manager and General Manager. *Two shifts 8 hour shifts Thursday & Friday* - Welcome guests in a professional and friendly manner. - Verify all information at...

  • Guest Service Agent

    3 weeks ago

    Burlington, Canada Best Western Plus Burlington Inn & Suites Full time

    The Best Western Plus Burlington Inn & Suites is seeking a professional, dynamic, friendly and detail oriented Guest Service Agent to join our team. Guest Service Agents report to the Front Office Manager and General Manager. *3PM-11PM, Every Saturday & Sunday* - Welcome guests in a professional and friendly manner. - Verify all information at check-in. -...

  • Guest Service Agent

    3 months ago

    Burlington, Canada Best Western Plus Burlington Inn & Suites Full time

    The Best Western Plus Burlington Inn & Suites is seeking a professional, dynamic, friendly and detail oriented Guest Service Agent to join our team. Guest Service Agents report to the Front Office Manager and General Manager. *Two shifts 8 hour shifts Thursday & Friday* - Welcome guests in a professional and friendly manner. - Verify all information at...

  • Guest Service Agent

    3 months ago

    Burlington, Canada Hilton Garden Inn TorontoBurlington Full time

    **THE ROLE**: The Guest Service Agent (GSA) position is generally responsible for representing the hotel to the guest throughout all stages of the guest’s stay, determining the guest’s reservation status and identifying their duration of stay. The GSA also processes the guest’s method of payment, be customer-service oriented, and work closely with...

  • Guest Service Agent

    4 months ago

    Burlington, Canada Hilton Garden Inn TorontoBurlington Full time

    **THE ROLE**: The Guest Service Agent position is generally responsible for representing the hotel to the guest throughout all stages of the guest’s stay, determining the guest’s reservation status and identifying their duration of stay. He or she will also process the guest’s method of payment, be customer-service oriented, and work closely with...

  • Guest Services Agent

    3 months ago

    Burlington, Canada The Pearle Hotel and Spa, Autograph Collection Full time

    **Key Accountabilities** - Provide personalized, warm, sincere and exceptional guest service at every given opportunity. - Use Guest Name and anticipate of each guest needs at every opportunity - Assist guests with check-in and check-out, warmly welcoming them to the property and promoting repeat stays. - Secure payment according to hotel policy - Ensure...

  • Guest Services Agent

    3 months ago

    Burlington, Canada The Pearle Hotel and Spa, Autograph Collection Full time

    **Key Accountabilities** - Provide personalized, warm, sincere and exceptional guest service at every given opportunity. - Use Guest Name and anticipate of each guest needs at every opportunity - Assist guests with check-in and check-out, warmly welcoming them to the property and promoting repeat stays. - Secure payment according to hotel policy - Ensure...

  • Guest Services Agent Part Time

    3 months ago

    Burlington, Canada The Pearle Hotel and Spa, Autograph Collection Full time

    **Key Accountabilities** - Provide personalized, warm, sincere and exceptional guest service at every given opportunity. - Use Guest Name and anticipate of each guest needs at every opportunity - Assist guests with check-in and check-out, warmly welcoming them to the property and promoting repeat stays. - Secure payment according to hotel policy - Ensure...

  • Guest Services Agent

    3 months ago

    Burlington, Canada Homewood Suites by Hilton Full time

    THE ROLE: The Guest Service Representative position is generally responsible for representing the hotel to the guest throughout all stages of the guest’s stay, determining the guest’s reservation status and identifying their duration of stay. He or she will also process the guest’s method of payment, be customer-service oriented, and work closely with...

  • Guest Service Agent

    3 months ago

    Burlington, Canada Hampton Inn & Suites by Hilton Burlington Toronto Full time

    **Job description** Hampton Inn & Suites by Hilton will be the newest hotel in Burlington. The hotel features easy access as it is located directly on Appleby Line just a minute north of the Queen Elizabeth Way (QEW) and within short proximity of the captivating and beautiful shores of Lake Ontario. With 108 fresh and modern rooms, free WiFi, complimentary...

  • Guest Service Agent

    3 months ago

    Burlington, Canada Hampton Inn & Suites by Hilton Burlington Toronto Full time

    **Job description** Hampton Inn & Suites by Hilton will be the newest hotel in Burlington. The hotel features easy access as it is located directly on Appleby Line just a minute north of the Queen Elizabeth Way (QEW) and within short proximity of the captivating and beautiful shores of Lake Ontario. With 108 fresh and modern rooms, free WiFi, complimentary...

  • Guest Service Agent

    3 months ago

    Burlington, Canada Hampton Inn & Suites by Hilton Burlington Toronto Full time

    **Job description** Hampton Inn & Suites by Hilton will be the newest hotel in Burlington. The hotel features easy access as it is located directly on Appleby Line just a minute north of the Queen Elizabeth Way (QEW) and within short proximity of the captivating and beautiful shores of Lake Ontario. With 108 fresh and modern rooms, free WiFi, complimentary...

  • Guest Service Agent

    3 months ago

    Burlington, Canada Hampton Inn & Suites by Hilton Burlington Toronto Full time

    **Job description** Hampton Inn & Suites by Hilton will be the newest hotel in Burlington. The hotel features easy access as it is located directly on Appleby Line just a minute north of the Queen Elizabeth Way (QEW) and within short proximity of the captivating and beautiful shores of Lake Ontario. With 108 fresh and modern rooms, free WiFi, complimentary...

  • Guest Service Agent

    3 months ago

    Burlington, Canada Hampton Inn & Suites Edmonton International Airport Full time

    Hampton Inn & Suites by Hilton will be the newest hotel in Burlington. The hotel features easy access as it is located directly on Appleby Line just a minute north of the Queen Elizabeth Way (QEW) and within short proximity of the captivating and beautiful shores of Lake Ontario. With 108 fresh and modern rooms, free WiFi, complimentary hot breakfast, a...

  • Client Services Representative

    4 days ago

    Burlington, Ontario, Canada Allen Bruder - Desjardins Insurance Agent Full time

    Client Services RepresentativeWe are seeking a highly motivated and self-driven individual to join our team as a Client Services Representative. As a key member of our team, you will be responsible for developing leads, scheduling appointments, and identifying customer needs to market appropriate products and services.Key Responsibilities:Develop and execute...

  • Client Services Representative

    4 days ago

    Burlington, Ontario, Canada Allen Bruder - Desjardins Insurance Agent Full time

    Client Services RepresentativeWe are seeking a highly motivated and self-driven individual to join our team as a Client Services Representative. As a key member of our team, you will be responsible for developing leads, scheduling appointments, and identifying customer needs to market appropriate products and services.Key Responsibilities:Develop and execute...

  • Insurance Agent

    2 weeks ago

    Burlington, Ontario, Canada Kathleen King - Desjardins Insurance Agent Full time

    Insurance Sales Career OpportunityLocation: Remote or In-Office Type: Full Time, Permanent - Competitive Salary plus Commissions and BonusesPosition Overview:Are you a motivated and customer-focused individual with a passion for sales and insurance? Do you enjoy working with the public and building strong relationships? If you answered yes to these...

  • Insurance Agent

    2 weeks ago

    Burlington, Ontario, Canada Kathleen King - Desjardins Insurance Agent Full time

    Insurance Sales Career OpportunityLocation: Remote or In-Office Type: Full Time, Permanent - Competitive Salary plus Commissions and BonusesPosition Overview:Are you a motivated and customer-focused individual with a passion for sales and insurance? Do you enjoy working with the public and building strong relationships? If you answered yes to these...