Guest Service Agent

4 months ago

Burlington, Canada Holiday Inn Burlington Hotel & Conference Centre Full time

**Holiday Inn Burlington Hotel and Conference Centre is currently seeking a Guest Service Agent/Night Auditor**

The Guest Service Agent is responsible for Check-in and check-out of guests and to respond to inquiries and problems in an efficient, courteous and professional manner to achieve maximum customer satisfaction.

**The duties and responsibilities for the Guest Service Agent include, but are not limited to the following**:

- Maintain a warm and friendly demeanor at all times with guests and associates.
- Comply with all company standards
- Interact with all guests during check-in and check-out procedure.
- Create and cancel reservations as required, handle check in and check outs.
- Greet all incoming and outgoing calls in a professional and timely manner.
- Review logbook daily and complete all tasks on checklist.
- Maintain proper operation of Front Desk telephones, be familiar with daily sell rates
- Balance and prepare individual paperwork for closing of shift with hotel standards
- Work closely and maintain proper communication with all hotel departments
- Handle guest registration and room assignments, accommodating special requests whenever possible.
- Handle guest check-ins/check-outs in accordance with hotel credit/cash handling policies in an efficient and friendly manner.
- Resolve customer complaints; assist customers in all inquiries in connection with hotel services, in-house events, directions, local attractions
- Other duties assigned by Management

**Skills and Abilities Required**:
**This position requires working all shifts including evenings, weekends, overnights and holidays**
- Knowledge of working with OPERA PMS
- Minimum one year of Hotel experience within the front office department
- High School or equivalent.
- Able to read, write and communicate effectively in English.
- Ability to compile facts and figures.
- Telephone and guest relations etiquette and skills.
- Attention to detail
- At least 1 year of Guest Service experience within a hotel environment
- Must be able to work well in stressful, high pressure situations.
- Must be effective in handling problems in the workplace, preventing, identifying and solving problems as necessary
- Proficient with all Microsoft Applications
- Accounting skills

**Job Types**: Part-time, Permanent

Pay: $17.25-$18.00 per hour

Additional pay:

- Overtime pay

**Benefits**:

- Dental care
- Disability insurance
- Extended health care
- On-site parking
- Vision care

Schedule:

- 8 hour shift
- Day shift
- Holidays
- Night shift
- Overtime
- Weekends as needed

Work Location: In person

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