Baker
3 months ago
The Baker is responsible for the preparation and monitoring of products to support the Exceptional Guest Experience through the delivery of quality products and service.
- **Hospitality & Guest Service**_
v Provides important visual cues for guests that make a positive first impression E.g. wearing proper career wear that is clean and neatly pressed, maintaining a clean parking lot/exterior and a clean and inviting dining room
v Follows the guaranteed Always Fresh procedure to ensure coffee and products are always fresh and always accurate; adheres to product shelf life standards to ensure the best quality product is available to guests
v Delivers consistent and outstanding guest service by maintaining a showcase that is appealing for guests and contains the minimum quantity and variety standards to ensure proper product selection is available
v Enhances the guest experience through friendly attitude, attentive behavior and following the S.E.T. Principles: Smile, Eye Contact, Thank You
v Uses proper procedures to ensure the accuracy of every order for every guest; prepares and finishes products to ensure quality standards are met
v Helps support speed of service targets by working quickly and efficiently to fill orders and meet guest’s needs
v Promptly executes service recovery for any guest concerns or complaints by making it right with the guest, regardless of involvement in the issue
v Listens carefully to guests and apologizes for the experience in the case of a complaint
- **Restaurant Operations**_
v Follows all Operations standards and guidelines for the preparation of products and operation of equipment, according to training and operational materials provided
v Monitors fridge and freezer product inventory and submits order quantities
v Prepares all products as required, minimizing food waste through the production of smaller quantities of food more often throughout the day; records prepared items and waste on the production sheet
v Receives and responds to showcase and product needs from the Restaurant Front
v Assists in serving guests in the Restaurant Front when necessary
v Regularly takes temperatures of the required products, fridges and freezers and records information in the Time & Temperature Log
v Receive shipments, stores and organizes cartons carrying supplies, equipment and merchandise.
v Verifying all deliveries and shipments using related receiving documentation.
v Organizing the fridge/freezer and storage area in preparation for delivery.
v Verifying materials are received as ordered, following First-In-First-Out process and dating items received.
v Using hand tools to install strapping, bracing, or padding to prevent shifting damage in transit; using a hand truck, dolly or other device to convey materials.
v Sweeping and mopping floors when necessary
v Assists with the sorting and other duties as assigned (eg. Taking customer orders and filling hot beverage orders).
v Physical ability to load and unload weights up to 20-45 Lbs
- **Policies & Procedures**_
v Follows all restaurant policies, procedures and standards
v Supports a clean environment that is ready for rush periods and time-sensitive requests through regular clean up, organization and stocking of the kitchen
v Follows proper hand washing techniques and all sanitation guidelines; completes all sanitation tasks as outlined by the Restaurant Manager or Restaurant Owner
- **Health & Safety**_
v Works in compliance with occupational health and safety legislation
v Knows, understands and follows safe work practices and procedures
v Uses or wears personal protective equipment or clothing as required
v Reports all injuries/illnesses, accidents, unsafe conditions, security incidents and any contravention of health and safety legislation, policies and procedures to the Restaurant Manager or Restaurant Owner
v Does not operate any equipment, machine, device or thing, or otherwise work in a manner that will endanger anyone
**Job Types**: Full-time, Permanent
Pay: From $16.55 per hour
Expected hours: 30 - 40 per week
**Benefits**:
- Discounted or free food
- On-site parking
Flexible language requirement:
- French not required
Schedule:
- Day shift
- Evening shift
- Monday to Friday
- Night shift
- On call
- Weekends as needed
Application question(s):
- Do you have a valid Work Permit/PR or Canadian Passport?
**Experience**:
- Baking: 1 year (required)
- Tim Hortons: 1 year (required)
Work Location: In person
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