Service Coordinator
2 days ago
BudgetPropane is a family-owned business that prides itself on excellent customer service and satisfaction. We have been in business for over 30 years in Muskoka, Haliburton and across central Ontario. Our main hub is in Gravenhurst, with satellite facilities across the region to serve our customers better.
**What we offer**:
- Competitive salary - **we're looking for someone with technical experience and your salary will be in line with those qualifications**
- Comprehensive group benefits plan that includes health, prescription drugs, dental, vision, life insurance, AD&D insurance, long term disability insurance and an Employee Assistance Program
- Employer matched RRSP program
- Annual safety training/refreshers
- A culture committed to a safe working environment
We are looking for a reliable Service Coordinator to manage the day-to-day scheduling of Gas Technicians within the Service Department.
**DUTIES**:
- Manage day to day scheduling of team of Service Technicians utilizing company’s service software
- Main liaison between the Customer and Service Technician
- Review all Technician works orders handed in with specific attention to missing details and communicate with Technicians to adjust as required
- Track outstanding quotes/recommendations and follow up with clients to ensure approvals are received complete and with customer purchase orders
- Ordering of all related parts and equipment required for a seamless job coordination to the field
- Ensure timely paperwork rotation from field staff for invoicing of open jobs
- Create and utilize reports within customer service software package to maintain customer database, work orders and item lists
- Maintain Service Technician yearly on-call schedule
- Keep control of a tidy and organized shop, while trying to utilize shop stock as much as possible and maintaining service department
- Overall mindfulness of costs and logistics for an efficient and streamlined running service department
- Coordinate with After Hours answering service to keep them updated of employee changes and on-call schedule
- Other service duties as required
**SKILLS**:
- Excellent oral and written communication skills
- Service and/or mechanically minded
- Thorough knowledge of typical office procedure, including typing/data entry, electronic/manual records management file systems, customer service, communication, teamwork, initiative, accountability, flexibility, and adaptability
- Organized and can manage several items concurrently, with an emphasis on determining priorities and organizing activities of a diverse work assignment
- Attention to detail to ensure data entry accuracy and quality of work
- Demonstrated ability to research/investigate issues and utilize decision-making skills to resolve problems and escalate when required
**EDUCATION AND TRAINING**:
- Completion of secondary school (preference to post-secondary with emphasis on Trades)
- Technical or HVAC industry experience (G2 Gas Technician certification would be an asset)
- Good working knowledge of CSA B149.1 and B149.2 code
- Ability to learn and become an expert with custom service software package (used daily)
**Job Types**: Full-time, Permanent
**Salary**: $65,000.00-$70,000.00 per year
**Benefits**:
- Casual dress
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- RRSP match
- Vision care
Schedule:
- Monday to Friday
Work Location: One location
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