Guest Service Representative

1 week ago

Gravenhurst, Canada InnVest Hotels - Fairfield Gravenhurst Full time

**THE OPPORTUNITY**:
GUEST SERVICE REPRESENTATIVE

REPORTS TO GENERAL MANAGER

**THE COMPANY**:
Passion Drives Performance. InnVest succeeds because our people love what we do. Our entire team shares a deep-rooted passion for the world of hospitality & travel that extends far beyond the walls of our offices and locations.

Our company culture is built on collaboration. A nimble team where everyone has a voice at the table and an opportunity to pursue their passions. Our skillsets are as diverse as our portfolio, but we all have a singular focus: a belief that partnerships deliver the best results, an entrepreneurial approach to decision making, respect for others, a strong sense of integrity and a curiosity to challenge the status quo.

With over 100 hotels in our portfolio, representing 18 internationally recognized hotel brands, InnVest is the largest independent owner of hotels in Canada. In addition, our management team oversees the day-to-day activities of almost 80 hotels also making InnVest the largest independent operator of hotels in Canada. InnVest’s portfolio is geographically diverse with hotels from Vancouver, BC to Corner Brook, NL but also experientially diverse from roadside inns to luxury urban properties.

At InnVest, our mission is simple - to deliver outstanding guest experiences and superior returns on quality hospitality investment. A career at InnVest will provide you with unrivalled opportunities and invaluable exposure to Canada’s largest independently owned and operated hotel portfolio.

**THE OPPORTUNITY: New Build Hotel**

**BE A PART OF THE SUCCESS - Join the Opening Team at Fairfield Inn and Suites Gravenhurst**

Experience our new hotel in the in the Muskoka Region, offering business, group and family-friendly accommodations. Located near Muskoka Wharf, enjoy effortless access to shops and restaurants. The complex features 110 guestrooms and suites, intimate meeting/event space, and a range of amenities including complimentary full hot and cold buffet breakfast, indoor pool, business centre, market, ample parking and outdoor patio.

Join us at Fairfield Inn and Suites Gravenhurst and be part of creating memorable experiences in the heart of Muskoka.

**THE ROLE**:
**BECOME A PART OF A NEW DYNAMIC TEAM,** The Guest Service Representative position is generally responsible for representing the hotel to the guest throughout all stages of the guest’s stay, determining the guest’s reservation status and identifying their duration of stay. He or she will also process the guest’s method of payment, be customer-service oriented, and work closely with housekeeping and maintenance to ensure room status reports are current and up to date.

**ACTIVITIES**:
The duties and responsibilities for the Guest Service Representative include, but are not limited to the following:

- Create a welcoming environment for our guests.
- Register guests and assign rooms, accommodating special requests whenever possible.
- Complete pre-registration and blocking of rooms for reservations/guest arrival.
- Thoroughly understand and adhere to proper credit, check-cashing, and cash-handling policies and procedures.
- Understand room status and room status tracking.
- Know room locations, types of rooms available, and room rates.
- Use suggestive selling techniques to sell rooms and to promote other services of the hotel.
- Coordinate room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and part-day rooms.
- Possess a working knowledge of the reservations, takes reservations for guests both in house and call in, understanding of the cancellation procedures.
- Process guest check-outs.
- Post and file all charges to guest, master, and city ledger accounts.
- Work closely with all hotel departments to improve service delivery and efficiency.
- Use proper telephone etiquette.
- Coordinate guestroom maintenance work with the engineering and maintenance division.
- Report any unusual occurrences or requests to the manager or supervisor.
- Know all safety and emergency procedures, is aware of accident prevention policies.
- Ensure the work environment is tidy and well organized at all times (lobby).
- Adhere to all health and safety guidelines and standards.

**COMPETENCIES WE ARE SEEKING**:

- Excellent written and verbal communication skills in English
- Excellent organizational, interpersonal and administration skills
- Proficient or familiar with computerized systems
- Demonstrated knowledge of guest service and a genuine desire to exceed guest expectations
- Present a high degree of professional work ethic and image
- High school graduate or equivalent
- Availability to work day, evening and night shifts any day of the week including weekends and holidays

**Job Types**: Full-time, Permanent

Schedule:

- Monday to Friday
- Weekends as needed

**Language**:

- English (required)

**Location**:

- Gravenhurst,

  • Hotel Guest Service Representative

    1 week ago

    Gravenhurst, Ontario, Canada Pinedale Inn Full time

    Job OverviewPinedale Inn is seeking a skilled and friendly Hotel Guest Service Representative to join our team. This role is responsible for ensuring exceptional guest experiences, handling room assignments, and providing top-notch customer service.

  • Guest Service Agent/night Auditor

    2 months ago

    Gravenhurst, Canada InnVest Hotels - Fairfield Gravenhurst Full time

    **THE OPPORTUNITY**: GUEST SERVICE REPRESENTATIVE / NIGHT AUDITOR REPORTS TO GENERAL MANAGER **THE COMPANY**: Passion Drives Performance. InnVest succeeds because our people love what we do. Our entire team shares a deep-rooted passion for the world of hospitality & travel that extends far beyond the walls of our offices and locations. Our company culture...

  • Guest Service Agent/night Auditor

    1 week ago

    Gravenhurst, Canada InnVest Hotels - Fairfield Gravenhurst Full time

    **THE OPPORTUNITY**: GUEST SERVICE REPRESENTATIVE / NIGHT AUDITOR REPORTS TO GENERAL MANAGER **THE COMPANY**: Passion Drives Performance. InnVest succeeds because our people love what we do. Our entire team shares a deep-rooted passion for the world of hospitality & travel that extends far beyond the walls of our offices and locations. Our company culture...

  • Guest Service Agent/night Auditor

    2 months ago

    Gravenhurst, Canada InnVest Hotels - Fairfield Gravenhurst Full time

    **THE OPPORTUNITY**: GUEST SERVICE REPRESENTATIVE / NIGHT AUDITOR REPORTS TO GENERAL MANAGER **THE COMPANY**: Passion Drives Performance. InnVest succeeds because our people love what we do. Our entire team shares a deep-rooted passion for the world of hospitality & travel that extends far beyond the walls of our offices and locations. Our company culture...

  • Guest Service Agent

    5 months ago

    Gravenhurst, Canada Marriott International, Inc Full time

    **Job Number** 24061409 **Job Category** Rooms & Guest Services Operations **Location** Residence Inn Gravenhurst Muskoka Wharf, 285 Steamship Bay Road, Gravenhurst, ONT, Canada VIEW ON MAP **Schedule** Part-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a smooth check-in...

  • Customer Service Representative

    1 week ago

    Gravenhurst, Ontario, Canada Tim Hortons Full time

    Job DescriptionWe are currently seeking a Customer Service Representative to join our team at Tim Hortons. This is a permanent, full-time position that involves serving customers in a fast-paced environment.Key Responsibilities:Clean and sanitize equipment and utensilsPrepare and serve food and beverages to customersProcess customer transactions efficiently...

  • Front Desk Representative

    1 month ago

    Gravenhurst, Ontario, Canada Mobilize Connect Full time

    Front Desk RepresentativeMobilize Connect is seeking a highly skilled Front Desk Representative to join our team. As a key member of our front office team, you will be responsible for providing exceptional customer service to our guests, ensuring a seamless and memorable experience.Key Responsibilities: Register guests and assign rooms in a timely and...

  • Front Desk/guest Services

    6 months ago

    Gravenhurst, Canada Great Gulf Group Full time

    Are you professional, like variety and understand what it not only means to meet customer expectations but exceed them? Taboo Muskoka is looking for a seasonal, Manager on Duty. Taboo Muskoka is a privately owned Resort and Golf Operation whose mandate is to 'Create happiness by offering incredible Muskoka experiences to our guests and team.'' So what is a...

  • Front Desk Representative

    4 weeks ago

    Gravenhurst, Ontario, Canada Mobilize Connect Full time

    At Mobilize Connect, we're seeking a skilled Front Desk Representative to join our team. As a key member of our hotel operations, you'll be responsible for delivering exceptional customer service and ensuring a seamless guest experience.Key Responsibilities: Register guests and assign rooms in a timely and efficient manner. Accommodate special requests and...

  • Guest Environment Expert

    5 months ago

    Gravenhurst, Canada Marriott International, Inc Full time

    **Additional Information** Housekeeping, Pay: $18.54/hour **Job Number** 24016092 **Job Category** Housekeeping & Laundry **Location** Residence Inn Gravenhurst Muskoka Wharf, 285 Steamship Bay Road, Gravenhurst, ONT, Canada VIEW ON MAP **Schedule** Part-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs...

  • Guest Environment Expert

    6 months ago

    Gravenhurst, Canada Marriott International, Inc Full time

    **Additional Information** Housekeeping, Pay: $18.54/Hour **Job Number** 23141288 **Job Category** Housekeeping & Laundry **Location** Residence Inn Gravenhurst Muskoka Wharf, 285 Steamship Bay Road, Gravenhurst, ONT, Canada **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just...

  • Guest Environment Expert

    6 months ago

    Gravenhurst, Canada Marriott International, Inc Full time

    **Additional Information** Housekeeping, Pay: $19.09/hour, Seasonal Position **Job Number** 24083428 **Job Category** Housekeeping & Laundry **Location** Residence Inn Gravenhurst Muskoka Wharf, 285 Steamship Bay Road, Gravenhurst, ONT, Canada VIEW ON MAP **Schedule** Part-Time **Located Remotely?** N **Relocation?** N **Position Type**...

  • Assistant General Manager

    4 weeks ago

    Gravenhurst, Ontario, Canada EightSix Network Full time

    Job SummaryAs an Assistant General Manager at Residence Inn, you will play a key role in supporting the overall operation of the property, including guest and employee satisfaction, human resources, financial performance, sales, and revenue generation. You will assist the General Manager in leading the team in developing and implementing property-wide...

  • Front Desk/guest Services

    3 months ago

    Gravenhurst, Canada Great Gulf Group Full time

    Are you a night hawk, methodical, and detailed oriented? Taboo Muskoka is hiring Night Auditors! Staff Housing available. Come work & play in beautiful Muskoka this summer! Taboo Muskoka is a privately owned Resort and Golf Operation whose mandate is to 'Create happiness by offering incredible Muskoka experiences to our guests and team." Working with...

  • Front Desk/guest Services

    3 months ago

    Gravenhurst, Canada Great Gulf Full time

    1209 Muskoka Beach Rd, Gravenhurst, ON P1P 1R1, Canada Req #335 Sunday, August 25, 2024 Are you a night hawk, methodical, and detailed oriented? Taboo Muskoka is hiring Night Auditors! Staff Housing available. Come work & play in beautiful Muskoka this summer! Taboo Muskoka is a privately owned Resort and Golf Operation whose mandate is to 'Create...

  • Guest Environment Expert

    5 months ago

    Gravenhurst, Canada Marriott International, Inc Full time

    **Additional Information** Evening Public Area Attendant **Job Number** 24016088 **Job Category** Housekeeping & Laundry **Location** Residence Inn Gravenhurst Muskoka Wharf, 285 Steamship Bay Road, Gravenhurst, ONT, Canada VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs...

  • Front Office Manager

    2 weeks ago

    Gravenhurst, Ontario, Canada Marriott International Full time

    Job OverviewAs a Front Office Manager at Marriott International, you will be responsible for leading the front office team to deliver exceptional guest experiences. Your leadership skills and ability to drive results will make you a key player in our success.About UsMarriott International is an equal opportunity employer committed to diversity and inclusion....

  • Guest Attendant

    5 months ago

    Gravenhurst, Canada The Manor at Gravenhurst Full time

    **_How do you live in the moment?”_** **Unregulated Care Providers/ Guest Attendants **report to the Health and Wellness Manager and provide residents with physical and personal care needs to a high-quality standard and with sensitivity. Additionally, the Unregulated Care Provider demonstrates commitment to resident safety by providing high-quality care...

  • Food Service Representative

    1 week ago

    Gravenhurst, Ontario, Canada Ontario Inc. oa Quesada Burritos & Tacos Full time

    Job Description:We are seeking a highly motivated and team-oriented Food Service Representative to join our dynamic team at Quesada Burritos & Tacos. This is a permanent position with an estimated salary of $15-20 per hour, depending on experience.Responsibilities:Clean and maintain kitchen areas, including work surfaces, cupboards, storage areas,...

  • Guest Attendant

    6 months ago

    Gravenhurst, Canada The Manor at Gravenhurst Full time

    **_“How do you live in the moment?”_** **Guest Attendants **report to the Health and Wellness Manager and provide residents with physical and personal care needs to a high-quality standard and with sensitivity. Additionally, the Unregulated Care Provider demonstrates commitment to resident safety by providing high-quality care in accordance with the...