Guest Service Agent/night Auditor

2 months ago

Gravenhurst, Canada InnVest Hotels - Fairfield Gravenhurst Full time

**THE OPPORTUNITY**:
GUEST SERVICE REPRESENTATIVE / NIGHT AUDITOR

REPORTS TO GENERAL MANAGER

**THE COMPANY**:
Passion Drives Performance. InnVest succeeds because our people love what we do. Our entire team shares a deep-rooted passion for the world of hospitality & travel that extends far beyond the walls of our offices and locations.

Our company culture is built on collaboration. A nimble team where everyone has a voice at the table and an opportunity to pursue their passions. Our skillsets are as diverse as our portfolio, but we all have a singular focus: a belief that partnerships deliver the best results, an entrepreneurial approach to decision making, respect for others, a strong sense of integrity and a curiosity to challenge the status quo.

With over 100 hotels in our portfolio, representing 18 internationally recognized hotel brands, InnVest is the largest independent owner of hotels in Canada. In addition, our management team oversees the day-to-day activities of almost 80 hotels also making InnVest the largest independent operator of hotels in Canada. InnVest’s portfolio is geographically diverse with hotels from Vancouver, BC to Corner Brook, NL but also experientially diverse from roadside inns to luxury urban properties.

At InnVest, our mission is simple - to deliver outstanding guest experiences and superior returns on quality hospitality investment. A career at InnVest will provide you with unrivalled opportunities and invaluable exposure to Canada’s largest independently owned and operated hotel portfolio.

**THE OPPORTUNITY: New Build Hotel**

**BE A PART OF THE SUCCESS - Join the Opening Team at Fairfield Inn and Suites Gravenhurst**

Experience our new hotel in the in the Muskoka Region, offering business, group and family-friendly accommodations. Located near Muskoka Wharf, enjoy effortless access to shops and restaurants. Opening Fall of 2024, the complex features 110 guestrooms and suites, intimate meeting/event space, and a range of amenities including complimentary full hot and cold buffet breakfast, indoor pool, business centre, market, ample parking and outdoor patio.

Join us at Fairfield Inn and Suites Gravenhurst and be part of creating memorable experiences in the heart of Muskoka.

**THE ROLE**:
**BECOME A PART OF A NEW DYNAMIC TEAM, **The Night Audit position is generally responsible for the reconciliation and completion of all daily transactions.

**ACTIVITIES**:
The duties and responsibilities for the Guest Service Representative/Night Auditor include, but are not limited to the following:

- Create a welcoming environment for guests.
- Register guests and assign rooms, accommodating special requests whenever possible.
- Complete pre-registration and blocking of rooms for reservations/guest arrival.
- Thoroughly understand and adhere to proper credit, check-cashing, and cash-handling policies and procedures.
- Understand room status and room status tracking.
- Know room locations, types of rooms available, and room rates.
- Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.
- Coordinate room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and part-day rooms.
- Possess a working knowledge of the reservations, takes reservations for guests both in house and call in, understanding of the cancellation procedures.
- Process guest check-outs.
- Post and file all charges to guest, master, and city ledger accounts.
- Work closely with all hotel departments to improve service delivery and efficiency.
- Use proper telephone etiquette.
- Coordinate guestroom maintenance work with the engineering and maintenance division.
- Report any unusual occurrences or requests to the manager or supervisor.
- Register guests into their guest rooms as per reservations & check out guests and settle accounts; collect and verify payments - cash, debit, and credit and maintain a float.
- Post guest charges, compute guest bills, collect payments and make changes for hotel guests following all cash handling procedures as required by hotel.
- posting balances to all guest rooms and closing out the day's transactions; running accounts receivable reports; providing next-day reports to the Front Office, Executive Office, and other departments as required.
- Verify and balance daily charges for all departments to customer folios, master accounts, and house accounts; make corrections as needed to ensure required documentation is obtained.
- Run computer through nightly processing sequence to reset for next day's use in balancing for applicable functions.
- Audit all income postings and charges.
- Record and balance staff and house charges.
- Prepare and transmit credit card deposits.
- Process city ledger work to accounting.
- Know all safety and emergency procedures and is aware of accident prevention policies.
- Ensure the work environment is tidy and well organ

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