Virtual Engagement Associate

1 month ago

Toronto, Canada Ashfield Engage Full time

Associé(e) collaboration virtuelle

Avez-vous ce qu’il faut pour percer dans l’industrie pharmaceutique ?

Ashfield est à la recherche d’une personne énergique, orientée vers le client et le patient, qui atteindra les objectifs de service mensuels en transmettant des messages clés et en établissant de bonnes relations avec divers professionnels de soins de santé (PSS) par téléphone et/ou à l’aide de plateformes numériques. L’associé(e) collaboration virtuelle doit s’assurer que tous les objectifs convenus avec les clients et les indicateurs de rendement clés (IRC) liés au programme sont constamment atteints. Le responsable du poste assurera la communication avec les PSS en les informant et en leur fournissant des détails sur le(s) produit(s) et/ou les services unique(s).

Il s'agit un contrat de quatre mois.

Qu’est-ce que vous y gagnez ?
- Travail hybride et à distance
- Congés payés entre Noël et le Nouvel An
- Prestations de santé dès le premier jour d’emploi
- Primes d’ancienneté
- Prix étoile du mois
- Récompense annuelle ACE (Cercle d’excellence Ashfield)
- Prime pour recommandation
- Bibliothèque de cours de formation en ligne
- Possibilité d’évoluer au sein de l’entreprise

Principaux objectifs:

- Engager le dialogue avec des professionnels des soins de santé (PSS) et des parties prenantes des cliniques médicales en effectuant des appels téléphoniques sortants au nom du client afin de transmettre des messages clés sur les services.
- Établir des relations avec les clients grâce à des interactions de haute qualité et à l’identification des besoins des clients et des patients.
- Planifier les appels, identifier les principales parties prenantes de la clinique et susciter l’intérêt lors de chaque interaction.
- Saisir dans le système de gestion des relations avec les clients (CRM) toutes les informations clés recueillies au cours des appels.
- Être autonome et avoir la capacité d’évaluer les occasions d’affaires afin de gérer correctement la liste de PSS cibles et de répondre aux attentes en matière d’appel.
- Répondre à toutes les demandes des clients dans les meilleurs délais.
- Aider Ashfield à maintenir les affaires existantes et à promouvoir des services supplémentaires en fournissant des informations et des occasions opportunes à son responsable immédiat sur la base des interactions quotidiennes.
- Maintenir un environnement d’équipe professionnel et une communication de pair-à-pair.
- Gérer les relations avec les principaux influenceurs, les clients et toutes les unités opérationnelles d’Ashfield par le biais de points de contact réguliers afin de s’assurer que les indicateurs de rendement clés (IRC) du programme sont atteints.
- Contribuer à la réalisation des objectifs des diverses divisions pour l’année fiscale.
- Démontrer les valeurs d’Ashfield au quotidien.

Spécifications du titulaire du poste:

- Solides compétences en matière de relations interpersonnelles et de communication
- Diplôme collégial ou universitaire de préférence
- Énergique, motivé et orienté vers les objectifs
- Capacité à collaborer avec les parties prenantes internes et externes, esprit d’équipe
- Possède un esprit ingénieux et innovant ainsi qu’une bonne capacité de réflexion stratégique
- Capable d’établir des priorités et assurer le suivi de la liste de clientèle cible
- Orienté vers le client et le patient
- Maîtrise de la technologie et de Microsoft Office

Virtual Engagement Associate

Do you have what it takes to break into the Pharmaceutical industry?

Ashfield is looking for an energetic customer and patient centric individual who will meet service targets on a monthly basis by delivering key messages and building relationships with various healthcare professionals via the phone and/or digital platforms. The Virtual Engagement Associate must ensure that all agreed client objectives and program-related KPIs are consistently met. They will be responsible for communicating with healthcare professionals by educating and detailing the unique product(s) and/or services.

This is a 4-month contract.

What’s in it for you?
- Hybrid/Remote working
- Break paid between Christmas and New Years
- Health Benefits as of day 1 of employment
- Length of Service Awards
- Monthly Star Awards
- Yearly ACE Awards
- Referral bonus
- Library of online training courses
- Ability to grow within the organization

Key Objectives:

- Engage with Healthcare Professionals (HCPs) and medical clinic stakeholders by placing outbound phone calls on behalf of the client to deliver key service messages;
- Build rapport with customers through high quality interactions and identifying the customer and patient needs;
- Pre-call plan, identify the key clinic stakeholders and generate interest with each interaction;
- Capture accurate key information discussed during calls in the Client Relationship Management

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