Manager, National Lender Relations

6 months ago

Oakville, Canada FCT Full time

Company Summary

Come work for a company that’s committed to the success of each and every employee. A place where innovators and collaborators come together and build on each other’s talents. Where diversity is welcomed and celebrated.

FCT provides industry-leading title insurance, default solutions and other real estate related products and services to legal, lending, valuation and real estate professionals across Canada. With FCT, you will have the opportunity to build a meaningful career. Join us as we continue to do exciting work and make a big impact on our colleagues, customers and communities.

Job Summary

We are continually searching for great talent; individuals who possess a deep commitment to the customers and markets we serve. If you would like to join a company that is committed to the success of each employee and offers challenge, purpose and the opportunity to grow both personally and professionally in a team-oriented environment, you'll enjoy a career with us We understand that fostering a diverse and inclusive environment is critical for the success of our business, and we actively work towards it every day.

As a Manager, National Lender Relations you will be responsible for building client relationships for a portfolio of lenders, ensuring we provide the highest quality service for our partners. With your unique and intimate knowledge of the lenders processes, backend systems and their overall structure, you will be responsible to lead and oversee the successful implementation of new products and services as well as expansion of existing programs generating revenue and market share growth. You will manage relationships at all levels and proactively seek opportunities for growth, strengthen relationships, identify pain points and opportunities for improvements, as well as align appropriate solutions. You will create regular touchpoints with your lender partners and stakeholders to collaborate and create a strategy to strengthen and grow the business. In addition, your role is accountable to collaborate effectively with various internal and external partners to identify high risk or competitive situations and successfully launch and maintain existing programs.

HERE IS HOW YOU’LL CONTRIBUTE:

- Develop and own lender relationships that allow the growth of current programs in addition to driving and introducing new product offerings to existing customers and business transformation initiatives.
- Lead and execute the successful implementation and maintenance of all RLS products to support lender business strategies by collaborating with all stakeholders to ensure that all items are delivered as scheduled. This includes developing lender operational reference material, facilitating new program training and development of reporting as required. Communicate with internal stakeholders, including sales, to support training of lender customers in the field.
- Listen to customer needs and feedback to develop and execute action plans to ensure a high level of satisfaction is achieved, driving customer centricity and exceeding expectations.
- Identify revenue-generating opportunities to grow market share and further entrench into the lender relationship and ‘sell’ these to the lender customer. This includes sharing insights with external and internal stakeholders to develop further product and IT innovation to enhance further share of wallet with our lender customers
- Analyze processes, reporting metrics and lender insights to build strategies to create operational efficiencies, increased profitability and positive client impact through key relationships and enhancements to the product offering.

HERE IS WHAT YOU WILL BRING:

- Post-secondary education from an accredited institution in business and/or law clerk/paralegal training
- Minimum 7-10 years related work experience within a mortgage, lending or real estate field
- Specialized knowledge of the practices, products, procedures, and technologies that are directly related to mortgage and real estate functions. Title insurance knowledge an asset.
- Proven project management skills with an emphasis on planning and organization and the ability to identify and influence change
- Excellent interpersonal communication skills both written and verbal, with the ability to deal effectively with all levels of an organization (internal and external). Bilingual an asset.
- Proven ability to build, foster, and maintain positive and successful professional relationships with a devotion to high quality customer service coupled with a creative problem-solving mindset
- Confident ability to make independent and sound business decisions

HERE’S WHAT SETS US APART:
Through mentoring, innovative tools, and a variety of programs that engage and reward, we empower each employee to be great and drive results.- Comprehensive benefits that include virtual healthcare and an Employee & Family Assistance Program- Group retirement savings plan with company ma

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