Supervisor / Team Leader (Ft)

5 months ago

Ottawa, Canada Appletree Medical Group Full time

**Who We Are**:
Appletree Shared Services Corporation is the most progressive multi-disciplinary medical group in Canada. We assist and manage the practices of Ontario’s best family physicians and specialists, including physicians offering virtual healthcare services. For over two decades, we have worked with bright and motivated individuals on our mission to improve access to community healthcare in Canada. Our journey is now leading us to help other parts of the world re-build access to healthcare in their own communities, and we are only just getting started. Come discover how you may join our talented team and participate in shaping the future of community healthcare

**Why You Should Join Us**:

- We are looking for highly motivated and dedicated individuals to join our industry-leading organization. If you are positive, passionate about healthcare, and enjoy working in a fast-paced environment we want to hear from you
- At Appletree, we offer a wide range of career opportunities for individuals seeking experience in the healthcare industry. We have suitable positions for medical school hopefuls, for those interested in a career in healthcare, for foreign medical graduates, for those who are still searching for a career path, and for experienced professionals who are looking to make a positive impact in our community. We offer opportunities for growth, flexible work hours, access to premium healthcare services for you and your family, a flexible benefits plan, and valuable experience that will jumpstart your career and continue your professional development

**The Opportunity**:

- The Supervisor is responsible for overseeing the daily activities of an Appletree Medical Centre during their clinical shifts. They provide leadership, guidance and support to the clinic staff, and exceptional customer service and support to our clients and patients.
- Medical Assistants who promote the missions and values of our group, demonstrate core competencies within their current positions, and have a desire to develop their leadership skills are strongly encouraged to apply.
- Compensation: $18/hour, plus additional bonuses based on individual services.
- Benefits: dental, health spending account and Life insurance, with eligibility beginning at 6 months of continuous full time employment (for external hires).

**We have opportunities at the following locations**:
225 Preston St., Ottawa, ON, K1R 7R1

Type: Full Time (days, evenings and weekends)

Reports to: Regional Manager

Career Path: Regional Manager

**What You'll Do**:
The Supervisor will be responsible for the following:

- Maintain a full-time schedule consisting of clinic shifts (i.e., MA, programs) and administration shifts (to be coordinated and approved by direct manager in advance).
- Act as a resource to answer non-medical questions from clinic staff, physicians, and patients.
- Maintain proper inventory levels.
- Create task lists for clinic staff.
- Prepare and maintain staff schedule two weeks in advance.
- Approve payroll hours and time off requests.
- Prepare for monthly site inspections and participate in site inspections of other locations.
- Monitor EMR program schedules to ensure optimal schedule utilization.
- Review appointments in EMR to ensure they are confirmed and follow up with the appropriate partiesas necessary.
- Manage staff training and development.
- Assess, coach, and manage job performance of all clinic staff.
- Follow the disciplinary process with staff, as needed.
- Prepare clinic staff in advance of specialty training, including but not limited to injections and programs.
- Attend monthly Operations meetings and report on progress towards shared goals.
- Lead monthly staff meetings with updates provided by the direct manager.
- Act as a success partner to new colleagues and clients; provide training to new clinic staff.
- Answer questions, provide support, and report performance concerns to direct manager when appropriate.
- Oversee and bear responsibility for the maintenance of the high cleanliness, professional and
- performance standards of the clinic.
- With the direction of the direct manager, implement procedural changes in a timely and effectivemanner.
- Be an ambassador for Appletree Medical Group. Lead by example and motivate team to perform to theirhighest potential.
- Work a combination of days, evenings, and weekends.
- Work at various clinic locations, based on business needs.
- Other duties, as required.

Supervisors may have the opportunity to train Medical Assistants in one or more specialty programs (e.g., Complete Physicals, Travel Medicine, Allergy Testing, Foot Care, and Wellbaby) based on need. It is understood that due to the nature of AMG’s business and ongoing evolution of the industry, your title, and/or duties/responsibilities may change and evolve in accordance with the company’s needs.

**What We're Looking For**:
**Minimum Qualifications**:

- One to two years of postsecondary education

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