Team Supervisor

4 weeks ago

Ottawa, Canada YMCA of the National Capital Region Full time

**Overview**

The YMCA is a charity that has been helping Canadians improve their lives since the first Y opened in 1851. Y programs are offered at more than 1,700 locations across Canada and help more than 2.25 million people annually become healthier in spirit, mind, and body. The YMCA of the National Capital Region proudly serves people of all ages, backgrounds and abilities, and works to address critical social needs in our community. We are a leader and valued partner in creating a vibrant and healthy community where everyone belongs and can reach their full potential.

This position requires a commitment to the Y mission and core values of responsibility, honesty, caring, respect, and inclusion, which form the foundation of all Y programs and services.

**Working for the Y**

Are you looking to use your skills and unique gifts to make a real difference in your community? The YMCA of the National Capital Region is a great workplace committed to diversity, equity, and inclusion, where different backgrounds, experiences, and identities are appreciated and celebrated. The YMCA provides hundreds of employees with meaningful jobs and the opportunity to make a difference in the lives of individuals and the health of our communities. We recognize the contributions of our staff through innovative practices, great benefits, and growth opportunities. Whether you are starting out in your career or a seasoned professional, you will find many exciting opportunities to achieve your personal and career goals.

**Vacancy Status**:This job posting is for an existing vacancy.

**What do we offer?**

At the Y, you will be part of a vibrant and diverse network of people whose shared vision is to change lives and make our communities home to the healthiest children, teens, adults, and families.

**Our competitive wage and benefit package include**:

- Free YMCA gym membership;
- Discounted Y program fees (including health & fitness programs, child care, and camps);
- Access to our YMCA Employee and Family Assistance Program (EFAP) including free, immediate, confidential assistance and counselling for you and your family members for mental and physical health, and financial advice, among other 12 suites of services;
- Health and Dental Insurance;
- Long-term Disability and Life Insurance;
- Access to our Canadian YMCA Retirement Fund pension plan;
- Up to 25 vacation days per year including two float days, and one birthday vacation;
- Maternity leave benefits for up to 18 months.
- _Some benefits may vary based on employment terms_

**What do you offer?**

The Team Supervisor will work as part of the team that provides employment services to Ontarians, focusing on immigrants and newcomers to Canada. Reporting to the Director and Senior Director, the Team Supervisor is responsible for supporting with overseeing daily operations of the team, ensuring program objectives and KPIs are achieved. The position involves reviewing expenditure documents, managing intake schedules and client referrals, supervising and evaluating volunteers and interns, providing coaching and guidance to the team, and managing a caseload based on the needs of the program. The Team Supervisor will support the Director with onboarding new staff, preparing meeting agendas, and collaborating with the Quality Control Specialist on file management procedures.

**Some of the tasks of this position include**:

- Providing operational leadership and supervision to the Employment Access Centre.
- Providing coaching and guidance to the team, including the completion of performance reviews.
- Supervising and evaluating volunteers and interns.
- Supporting the Director with onboarding new staff.
- Supporting data collection to supplement monthly reporting on program outcomes.
- Providing guidance and support to clients in their job search and career development journey.

**What qualifications and abilities are we looking for?**

At the YMCA of the National Capital Region, we strive to ensure our employees are a fit based on their strengths, interests, and future goals.

**Education**
- Post-secondary education or equivalent in a related field

**Language**
- Fluent in English, oral and written
- Other languages are an asset

**Experience, Skills and Abilities**
- Program coordination or related experience
- Demonstrated leadership and high level of judgment
- Strong communication skills, oral and written
- Superior problem solving and creative skills
- Ability to work with adult and youth clients with diverse backgrounds and skill levels
- Ability to work with a variety of stakeholders

**Additional Requirements**:

- Applicants must already have a valid permit to work in Canada.
- Annually, staff must complete the mandatory training for the protection of Children & Youth and submit the certificate of completion.

**Core Competencies**:

- **Commitment to Y Vision and Values**:Demonstrates and promotes a personal understanding of and appreciation for the mission, vi

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