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Help Desk Advisor-28 Hours

4 months ago

Montréal, Canada CGI Full time

CGI - payroll services center (PSC) offers all-in-one cloud-based solutions that simplify payroll and human capital management. We are proud of our privileged customer relationships, which have resulted in a very high level of customer satisfaction.
Every day, our members help hundreds of customers in a wide range of industries with their employee payroll. In this role, you will contribute to the success of local businesses as part of a dynamic team, with over 600 professionals and 55,000 customers
We're looking for a reliable and motivated individual. Are you ready to make a difference?

**We're ready for you**:

- Keep learning: we offer comprehensive, ongoing paid payroll training in Canada.
- Work-life balance: a flexible weekday schedule
- Work environment recognized as one of the best in Canada (Best Places to Work certification)
- Employee assistance program, health and wellness programs, comprehensive insurance coverage, financial assistance for job-related studies
- Career development supported by a professional development plan
- Access to stock purchase plan, profit-sharing plan from day one
- Employee benefits that fit your needs: flexible insurance plan

tele-medicine, and much more This position requires three (3) weeks of full-time paid training.
Insights you can act on

While technology is at the heart of our clients’ digital transformation, we understand that people are at the heart of business success.

When you join CGI, you become a trusted advisor, collaborating with colleagues and clients to bring forward actionable insights that deliver meaningful and sustainable outcomes. We call our employees "members" because they are CGI shareholders and owners and owners who enjoy working and growing together to build a company we are proud of. This has been our Dream since 1976, and it has brought us to where we are today — one of the world’s largest independent providers of IT and business consulting services.

At CGI, we recognize the richness that diversity brings. We strive to create a work culture where all belong and collaborate with clients in building more inclusive communities. As an equal-opportunity employer, we want to empower all our members to succeed and grow. If you require an accommodation at any point during the recruitment process, please let us know. We will be happy to assist.

Ready to become part of our success story? Join CGI — where your ideas and actions make a difference.
Your future duties and responsibilities

**On a typical day, you will perform the following tasks**:

- Advise and answer questions from Paymasters and Customer Service Advisors
- Handle more complex customer queries
- Advise master payrolls and customer service advisors on payroll matters
- Plan and organize your work to meet expectations and deadlines
- Act as a resource person to answer queries
- Identify situations requiring urgent attention and route problems and requests to the appropriate resources when necessary
- Support advisors and paymasters on technical aspects not mastered during the call
- Contribute to knowledge sharing within the team
- Work closely with other teams
- Identify and document problems encountered, issues raised and proposed solutions.

Required qualifications to be successful in this role
- College diploma in administration, accounting or a related field, or any other combination of relevant education and experience
- 3+ years payroll-related experience
- Strong customer service skills
- Excellent problem-solving skills
- Ability to work under pressure and meet deadlines
- Excellent communication skills in French and English.
- Good knowledge of the Microsoft Office suite (Word, Excel, PowerPoint) and Internet navigation
- Knowledge of the various products, solutions and contributions used by our customers, such as: CCQ, Report Generator, General Ledger Interface, etc.
- Training in Understanding Payroll Principles and Mastering Payroll Legislation from Cégep Ahuntsic or S.C.P. Certification from the Canadian Payroll Association (CPA).

Bilingualism (French and English) is required for this position due to the nature of the role requiring interaction with national and global clients.