Purchase to Pay Help Desk Support
4 days ago
**Purchase to Pay Help Desk Support (P2P Analyst)**
5x P2P 1st level Analysts
2x P2P 2nd level Analysts
1x P2P Concierge
**Requirements**:
- strong stakeholder management skills
- strong communication skills
- strong problem-solving skills
- Must be available to work in Montreal office at least 2x per week
- Bilingual (Eng & French)
Purchase to Pay: Analyst / Concierge Support
- Term: 12 months, with possibility of permanency
- Work week: 40 hours
- Location: Montreal
- Hybrid: min 2 days working from the office
- Flexible hours may require coverage of different time zone shifts
About the role
We are looking for a Purchase to Pay Analyst / Concierge Support, who will fulfill the level 1 and at times level 2, inquiry support for our North American business units. The role will collaborate with both regional and global partners to process transactions, while ensuring the business requirements and escalations are fulfilled in a timely manner.
This role is a great opportunity for a passionate self-starter who can hit the ground running. Reporting into the Purchase to Pay team, and working in a collaborative community within Global Services, Procurement, and various Business Units, you will:
- Be engaging with stakeholders across various regions within North America, and working effectively to resolve queries and escalations
- Monitoring of Level 1 Concierge queries, with possible extension to level 2 support for specific business units
- Determining and prioritizing the urgency of Concierge support tickets and direct inquiries.
- Ensuring that the tickets are classified correctly and routed to the appropriate resolver.
- Support, with possibility to reconcile, Accounts Payable escalations and trouble shooting
- Monitor accounts to ensure payments are up to date, and purchase orders are accurately composed
- Research and resolve invoice, or purchase requisition/ purchase order, discrepancies and issues
- Correspond with vendors and respond to inquiries, whilst ensuring compliance requirements are adhered to
- Possibility to educate, and train the business units on processes, and SAP functionalities
- To read and analyse reports appropriate to the responsibilities of the role.
- Have strong problem analysis and problem-solving skills
- Have professional integrity
- Value the ability to meet deadlines
- Identifying opportunities to increase efficiency in transactional processes.
- There may be some evolution in the role but would predominantly be an analytical function.
About you
To be successfully considered for this role, you will have:
- Advanced in French and English, both written and speaking
- To show confidence, through excellent communication skills, to approach and influence stakeholders, which can include operational teams, vendors, and commercial teams.
- Knowledge of general purchasing and accounting procedures
- Extensive knowledge and previous experience with SAP, Ariba Network, Power BI and SharePoint.
- Experience with change management
- Proficiency in data entry and management
- 1-3 years procure to pay transactional experience
**Salary**: From $30.00 per hour
Schedule:
- Monday to Friday
-
Online Help Desk Technician
1 day ago
Montréal, QC, Canada Genpact Full timeWith a startup spirit and 115,000 + curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it! We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We’re harnessing the power of technology and humanity to create...
-
Bilingual Applications Help Desk Technician
1 week ago
Montréal, Canada SCI Shared Resources, LLC Full timeOur associates celebrate lives. We celebrate our associates. Consider the possibilities of joining a Great Place to Work! **JOB** **RESPONSIBILITIES** **Help Desk Management** - Manages business issues and challenges of the two Help Desk organizations (HMIS Help Desk and Sales Applications Help Desk), industry, and works to identify solutions. -...
-
Purchase to Pay Specialist
6 days ago
Montréal, Canada Valsoft Full timeValsoft is looking for an eager and self-motivated Purchase to Pay Specialist to join our growing team. As the Purchase to Pay Specialist, you will work alongside the head of FSC and P2P manager on all AP/ finance-related tasks. Valsoft's main focus is to acquire and grow vertical software businesses that provide mission-critical solutions in their...
-
Customer Help Desk Support
2 days ago
Montréal, Canada CIBC Full timeWe’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...
-
IT Technical Support Specialist/Help Desk
3 days ago
Montréal, Canada Stella-Jones Full timeCompany Overview Stella-Jones is North America's leading producer of industrial pressure-treated wood products. Responding to the vital infrastructure needs of our economy, we manufacture and distribute railway ties, utility poles, residential lumber and industrial wood products across the continent. The Technical Support Specialist 2 at Stella-Jones is...
-
Service Desk Analyst
1 day ago
montréal, Canada Genpact Full timeWith a startup spirit and 115,000 + curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it! We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We’re harnessing the power of technology and humanity to create...
-
Service Desk Analyst
1 day ago
Montréal, QC, Canada Genpact Full timeWith a startup spirit and 115,000 + curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it! We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We’re harnessing the power of technology and humanity to create...
-
IT Help Desk Support
1 week ago
Montréal, Canada NeuroRx Research Full time**The Role**: Your main focus will be technical support for both internal employees and external clinical sites interfacing with NeuroRx systems. We are looking for someone who is equally comfortable with customer service as they are with Linux and MacOS computer operation. Work with our well documented runbooks to perform routine tasks to help our users and...
-
Level 1/2 - IT Support Help Desk Technician
7 days ago
Montréal, Canada Fuze HR Solutions Full timeOur client is a Montreal based manufacturer currently seeking a Bilingual Support Technician to join their growing organization. The IT support technician is a level 1and 2 and will be in charge of all IT Day to Day operations as well as implementation of improvement plans under the guidance of his manager. providing troubleshooting assistance to...
-
IT Help Desk Specialist
3 days ago
Montréal, Canada Novatek International Full time**Location**: Montreal, Quebec **Position**: Full Time **Start Date**: Immediate Being part of Novatek’s team involves more than just knowing a lot about computers. The job requires problem solving, patience, strong communication and research skills, and the ability to think on your feet. **Description**: **Primary Responsibilities**: - Provide IT...
-
IT Help Desk Specialist
3 days ago
Montréal, QC, Canada Stella-Jones Full timeCompany Overview Stella-Jones is North America's leading producer of industrial pressure-treated wood products. Responding to the vital infrastructure needs of our economy, we manufacture and distribute railway ties, utility poles, residential lumber and industrial wood products across the continent. The Technical Support Specialist 2 at Stella-Jones is...
-
IT Help Desk Specialist
3 days ago
Montréal, QC, Canada Stella-Jones Full timeCompany Overview Stella-Jones is North America's leading producer of industrial pressure-treated wood products. Responding to the vital infrastructure needs of our economy, we manufacture and distribute railway ties, utility poles, residential lumber and industrial wood products across the continent. The Technical Support Specialist 2 at Stella-Jones is...
-
Level 1/2 - IT Support Help Desk Technician
1 week ago
Montréal, QC, Canada Fuze HR Solutions Full timeOur client is a Montreal based manufacturer currently seeking a Bilingual Support Technician to join their growing organization. The IT support technician is a level 1and 2 and will be in charge of all IT Day to Day operations as well as implementation of improvement plans under the guidance of his manager. providing troubleshooting assistance to...
-
Level 1/2 - IT Support Help Desk Technician
3 days ago
Montréal, QC, Canada Fuze HR Solutions Full timeOur client is a Montreal based manufacturer currently seeking a Bilingual Support Technician to join their growing organization. The IT support technician is a level 1and 2 and will be in charge of all IT Day to Day operations as well as implementation of improvement plans under the guidance of his manager. providing troubleshooting assistance to...
-
Stella-Jones | Help Desk IT Technician
3 days ago
montréal, Canada Stella-Jones Full timeCompany Overview Stella-Jones is North America's leading producer of industrial pressure-treated wood products. Responding to the vital infrastructure needs of our economy, we manufacture and distribute railway ties, utility poles, residential lumber and industrial wood products across the continent. The Technical Support Specialist 2 at Stella-Jones is...
-
IT Desktop Support Lead
1 week ago
Montréal, Canada Light & Wonder Full timeCorporate: Light & Wonder’s corporate team is comprised of incredible talent that works across the enterprise, defying boundaries to provide essential services in an extraordinary manner to ensure the success of the organization and the well-being of employees. Position Summary Under the supervision of the Director, IT Service Management or assigned...
-
Bilingual Help Desk Analyst
2 days ago
Montréal, Canada BMO Financial Group Full timeAddress: 105-119-129 rue St-Jacques O Job Family Group: Commercial Sales & Service Language requirements for the role: French and English **Permanent position, 37.5h per week** The TPS Client Services Help Desk Analyst is accountable for the prompt and effective resolution of technical and production issues for the entire slate of Treasury and Payment...
-
Analyst, Purchasing
1 week ago
Montréal, Canada Business Development Bank of Canada Full timeNo other bank is doing what we do. At BDC, we help Canada and its entrepreneurs create a prosperous, inclusive and green economy. Our mission is to help Canadian businesses thrive by providing financing, capital and advisory services. We’re devoted to Canadian entrepreneurs. We’re also dedicated to our employees. Adaptable. Inspiring. Different....
-
Help Desk Customer Experience Representative
5 days ago
Montréal, Canada Grainger Canada Full time**Primary Function**: The Help Desk CER will identify recurring trends in support required to consult and partner with key business stakeholders such as CI, CEE, Learning and Development and Sales to improve internal processes and overall customer satisfaction. They will support the execution of sourcing returns, as well as support CS and SS channels to...
-
Analyst, Help Desk Support
1 week ago
Montréal, QC, Canada CAMP Systems International, Inc. Full timeOverview CAMP Systems is the leading provider of aircraft compliance and health management services to the global business aviation industry. CAMP is the pre-eminent brand in its industry and is the exclusive recommended service provider for nearly all business aircraft manufacturers in the world. Our services are delivered through a “SaaS plus” model...