Capacity Manager, Ocm

3 weeks ago

London, Canada London Health Sciences Centre Full time

**Who We Are**:
London Health Sciences Centre (LHSC) is a world-class academic health sciences centre located in the southwestern Ontario city of London. Just two hours from Toronto and two hours from Detroit, London features a beautiful and walkable downtown core located on the Thames River, a vibrant culinary scene and scores of activities that highlight local arts, culture and music. As one of Canada’s largest acute-care teaching hospitals, LHSC is a world-class innovator in clinical care, research and teaching, delivering both local and regional services, including the Children’s Hospital, within a large geographic area. LHSC has a workforce of close to 15,000, dedicated to delivering the highest quality patient care while working together to shape the future of health.

The Office of Capacity Management (OCM) at LHSC is a large integrated portfolio that includes all LHSC beds, bed management, patient access and flow, surgical peri-operative services and centralized staffing teams. Charged with optimizing surgical volumes and patient flow in support of patient access, the OCM is a broad corporate portfolio that reached across multiple levels of LHSC.

**Job Summary**:
The Capacity Manager role is a key enabler to standardized and centralized capacity management and patient flow throughout LHSC. Through a collaborative model, the manager will work closely with clinical unit staff to assign beds, discharge/ repatriate/transfer patients and minimize delays. A data-driven mindset and approach will support the success of this new leadership role.

These roles have 24/7 functionality in the organization. The role responsibilities include bed management; responding to capacity/patient flow issues; and managing regional patient flow. After hours, the Capacity Manager will assist with disclosure and family issues; assist with staff and patient safety issues; and assist with any unanticipated operational issue.

Reporting to the Senior Manager, Patient Access and Flow, the Capacity Manager directs, controls and evaluates the delivery of department services. As a key decision maker, they are responsible for translating decisions of the program leadership into execution, by utilizing relationship management and working with internal and external stakeholders to achieve the necessary outcomes. The Manager ensures the team and department operations are aligned with our mission, vision and values, while working together to successfully achieve our strategic objectives.

This role is accountable for day-to-day department activities, including the development and support of a healthy workplace, risk and utilization measurements, and facilitation of improvement initiatives and change management, while operating within approved operational budgets and financial guidelines and controls.

**_The shifts include days, nights and weekends._**

**Qualifications**:
**Who You Are**
- You are self-aware of own assumptions, values, principles, strengths and limitations
- You manage and develop self while modeling qualities such as honesty, integrity, resilience, and confidence
- You engage and support others to foster development, personal goals and encourage a healthy organization
- You achieve results by strategically aligning direction, decisions, actions and evaluation with the vision, values and evidence
- You facilitate an environment of collaboration and cooperation
- You create connections, build partnerships and networks
- You demonstrate a commitment to the organizational vision, mission, values and service excellence
- You are a transformational thinker that encourages and supports innovation
- You have exceptional analytical skills that contribute to effective decision-making
- You are self-directed, courageous, and highly motivated with excellent interpersonal and effective communication skills

**What Skills Are Needed**
- Expert technical skills in utilizing bed-management systems to assign beds and manage flow; experience with Capacity Management and First Net preferred
- Data driven approach to decision making and continuous quality improvement
- Planning and executing action plans that deliver results and motivate individuals for greater performance excellence
- Ability to purposefully build connections and establish trust with multiple stakeholders
- Strong business acumen
- Values-based leadership and a proven track record for developing and sustaining healthy work environments and effective teams while leading in a performance-driven culture
- Lead and drive system transformation
- Develop self and others through teaching, coaching, mentoring and formal development processes
- Strong analytical skills that contribute to effective problem solving and decision-making

**What You Will Bring with You**
- Successful completion of a recognized baccalaureate degree program in a health care related discipline or related field
- Related post-graduate education preferred
- Previous experience in capacity management a

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