Manager, Municipal Housing System Improvements

3 weeks ago

London, Canada City of London Full time

Job Close Date: May 09, 2024**File Number**:1184
**Service Area**: Planning and Economic Development
**Division**: Municipal Housing Development
**Employee Group**: Management

**Job Type**: Permanent, Full-Time
**Number of Openings**: 1

**Summary of Duties**:
Reporting to the Manager, Housing Services, the Manager, Municipal Housing System Improvements drives transformational change that will deliver meaningful results by promoting and leading the implementation of continuous improvement and process mapping using key performance indicators, tracking and reporting, with the goal of increasing the collective capacity of all leaders and employees across the Corporation of the City of London and related Agencies, Boards and Commissions in conjunction with London’s community and affordable housing providers. This position will manage projects and initiatives that support an increased level of service including data management, business processes and customer service improvements within community and affordable housing space.

**Work Performed**:

- Provide leadership in the coordination and delivery of London’s Housing Stability Action Plan that contributes to the implementation of strategic initiatives for Municipal Housing to meet the Council’s Strategic Plan.
- Provide leadership in the execution and delivery of services and programs in the following areas of accountability:

- Document and analyze business systems and/or processes; identify a range of feasible options for operations, policies, technology, data and information systems, and management practices; assess the implications and viability for each option; and recommend changes to improve service delivery to address ongoing affordable housing challenges in the system.
- Develop innovative solutions that support the achievement of Housing outcomes using unique and differentiated approaches to problem-finding and defining, critical thinking, debate and dialogue in an effort to create wider participation in examining alternative paths of development considering long-term opportunities.
- Lead the collection, analysis and reporting of data through various methods such as leading focus groups, workshops and user interviews in collaboration with a diverse range of partners to inform innovative approaches to support the delivery of housing services.
- Engage with local and regional Housing sector experts in conjunction with leadership teams across the Corporation to conduct analysis, develop and maintain key performance indicators to measure the effectiveness and efficiencies of service delivery methods, designs processes.
- Prepare business cases, feasibility including economic, organizational, operational, and technical impact studies, project charters/plans, business/functional/technical requirements, design documents, training strategies/plans, and user documentation.
- Oversee the implementation of data management tools and software to improve program efficiency.
- Create training, education and communication materials to support new and/or modified business processes.
- Stay informed of policy changes and research documents from national, provincial and local government sources related to municipal housing. Meet regularly with colleagues from other Ontario municipal and provincial governments conducting similar strategies.
- Lead and/or participate in the development and implementation of continuous improvement initiatives and projects that may cross different service areas and result in alternative service delivery options that improved operational business models and delivery of services.
- Improve efficiency and create capacity for staff by supporting and implementing new processes and structures.
- Collaborate with enterprise-wide Continuous Improvement team to ensure a consistent corporate approach to continuous improvement and reporting.

**.**:

- Demonstrate commitment to anti-racism, anti-oppression, and human rights through interactions with community partners, employees and individuals and implementation of policies, programs and protocols that reflect this commitment.
- Demonstrate commitment and adherence to Health and Safety legislation and programs and actively promote a culture of safety with direct reports.
- Responsible for managing employees including hiring, coaching, administration, and performance aspects of reporting employees. Respond to sensitive and confidential human resource issues as required.
- Integrate a change management approach across all program deliverables and methodologies that will foster management and staff commitment at all levels of the organization.
- Encourage and support employee participation and commitment to divisional and organizational objectives. Actively mentor, provide development opportunities and build team performance with direct reports.
- Provide updates, information and recommendations to the Manager, Housing Services on priorities with responsibility to operationalize identified goa

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