Branch Manager

6 months ago

Concord, Canada Joe Johnson Equipment Toronto Full time

**BRANCH MANAGER**

**LOCATION**:Concord, ON

**WORK ENVIRONMENT**: Shop, Office, Warehouse, Customer premises

**TYPE**:Full-time, Permanent

**SUMMARY**:
The Branch Manager is responsible for providing leadership and direction to branch employees in alignment with company objectives, implementing strong business practices that enable the branch to achieve its annual financial goals, overseeing day-to-day parts and service operations, and maintaining strong relationships with customers and business partners throughout their region.

**ABOUT YOU**:

- Strategic thinking with strong business acumen
- Effectively manage and optimize resources
- Strong technical aptitude
- Superior customer service and communication skills
- Strong time-management
- Ability to foster teamwork and motivate, coach and support teams to drive desired results
- Organized and proactive
- Safety-conscious
- Ability to effectively plan and execute work independently
- Demonstrated ability to work well with individuals inside and outside the organization
- Ability to travel as required for business purposes

**POSITION REQUIREMENTS/QUALIFICATIONS**:
**_ Education/Certification: _**
- Post-Secondary Diploma/Degree in Business Administration, Business Automotive or a related program OR equivalent experience
- Heavy Equipment Technician License or Truck and Coach Mechanic License is an asset
- Valid driver’s license with a clean driver’s abstract
- Must be able to pass a pre-employment background check

**_ Experience: _**
- 4+ years’ experience in a Service, Parts or Branch Manager role in an industrial, heavy equipment, agricultural or related environment
- Previous responsibility for a P&L and demonstrated ability to achieve results
- Advanced experience using MS Office Suite, including Word and Excel
- Experience using work order/inventory management software
- Experience creating and implementing plans that lead the team towards achieving growth
- Experience building and developing teams and strong customer relationships

**POSITION RESPONSIBILITIES**:

- Manage and direct Parts & Service team by providing coaching and mentoring, setting goals, providing feedback, conducting performance reviews, and identifying skill gaps/development or training opportunities within the team
- Partner with HR team to hire, onboard and support new team members
- Partner with Manager to establish annual branch goals that support business growth
- Monitor and report on goals regularly to Management
- Analyze sales, expenses, and inventory to maintain gross profit and margin goals in alignment with Annual Operating Plan (AOP)
- Routinely inspect facility to ensure the workplace is organized, clean and free from hazards
- Ensure routine facility and equipment maintenance requirements are met and documentation is maintained for audit purposes
- Champion the health and safety program and ensure compliance from employees
- Communicate/negotiate effectively with customers and suppliers and resolve concerns or issues in a timely manner
- Follow up with customers to ensure satisfaction and a positive customer experience
- Actively assess and pursue new business in the region in support of parts and service development
- Participate in training and/or industry events as required and act as a champion of the JJE brand across the industry
- Review, verify and approve supplier invoices, quotes, and department expenses
- Maintain a balanced and accurate inventory in alignment with internal inventory procedures
- Collaborate with the main Parts Distribution Centre (DC) to ensure adequate stock levels and address inventory or customer issues
- Complete additional projects and tasks as assigned

**SAFETY DUTIES & RESPONSIBILITIES**

**Employees must**:

- Work in compliance with the appropriate safety legislation/regulations/safety policies
- Report any known workplace hazard or safety violations
- Cooperate with their workplace’s Safety Committee or health and safety representative
- Use any safety equipment, protective devices or clothing required
- Not remove or make ineffective any protective device required by the Company or by the regulations.

**OTHER DETAILS**

**_Travel Expectations_**:

- 5% - 10%

**WHY WORK AT JJE?**
- Talented, dedicated and passionate team to work with
- Exceptional best-in-class products and service offerings for our customers
- Market-competitive compensation package with annual increase opportunities
- Robust Group Benefits that are 100% paid for by the Company - inclusive of Health, Dental, Life, Disability and Travel coverage
- Paid Personal Days
- Charitable Giving Program
- Educational Scholarship Program
- Tuition Reimbursement
- Employee & Family Assistance Program (EAP)
- Employer Matching Retirement Savings Plan
- Federally recognized as a certified Employment Equity organization
- Member of multiple provincial safety programs and COR certified
- Our Core People Values: _Leadership, Customer Excellence, Integrity, Inspi

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