Branch Manager

2 months ago

Concord, Canada Gerrie Electric Wholesale LTD Full time

Gerrie Electric is one of the largest independent electrical distributors, with 24 key Ontario locations and over 400 employees. We are a proud family owned, Canadian company and are headquartered in Burlington, ON. We are proud to be a Platinum Club winner of Canada’s Best Managed Companies. Having been in business since 1957, we are an established and well-respected company in the industry.

**Culture**

Our core purpose is passionately helping customers be more successful by delivering exceptional experiences. We strive for an inspiring culture and integrity in all that we do.

Our success is powered by our people. We invest in the training & development of our employees and encourage career growth across all areas. We celebrate success and show recognition for a job well done.

We believe a more diverse and inclusive environment brings strength to our organization, helps our customers to succeed and creates a significant competitive edge.

**What you will be doing**

The Branch Manager is responsible for leading the inside/counter sales and operations teams and is responsible for the success of the branch ensuring smooth, efficient operations and profitability of assigned branches. This includes ensuring that all KPI’s, including profitability targets and recommended margin levels, are achieved. Promote and support Gerrie’s commitment of passionately helping customers be more successful by delivering exceptional experiences and driving business growth. Foster an inclusive culture that appreciates and welcomes all employees to share their ideas and encourage collaboration amongst the team and other departments.

**SALES AND MARKETING**

Responsible for maintaining and building strong relationships with customers in the region, to be recognized as the go to distributor. Regularly interface with your customer base, including visibility at the counter and customer/job site visits.

Responsible for achieving branch goals and objectives assigned by sales leadership.

Create and develop the annual branch sales budget in collaboration with the Director of Sales.

Meet quarterly to review and track progress. Develop required action plans to ensure successful achievement of the goals.

Meet, as a minimum monthly, with branch sales team to review results to budget and follow up and collaborate on creation of any open action plans if off plan.

Identify and seek new business opportunities to grow market share with new and existing customers.

Create strategies to reduce customer churn and increase expansion opportunities.

Ensure margin level goals are maintained by daily analysis of the branch GP Check report.

Manage pricing agreements and contracts to ensure profitability while remaining competitive - provide market feedback to the Pricing Department in a timely manner.

Manage branch inside sales team activities ensuring quote follow up is completed.

As required provide quotations, price, stock and delivery information to customers.

Support and promote the use of eCommerce tools to improve the omni channel experience for our customers.

Actively utilize the provided reporting tools to review branch sales performance and other objectives.

Conduct regular market research and analyze data sources to stay updated on local market conditions and industry trends. Proactively develop strategies to grow market share, mitigate risk, meet, or exceed sales goals.

Build and maintain strong vendor relationships to ensure we are supported in the market.

Prepare for and participate in regularly scheduled sales and marketing meetings i.e., Monthly Sales and Manager meetings, FMS, Quarterly Branch Reviews. Organize, host, and promote customer training and events throughout the year.

Branch participation and support for all relevant Gerrie marketing, promotions, and activities.

Represent the company at local industry and community events as required.

**LEADERSHIP**

Represent the company values and lead by example.

Provide day-to-day leadership for your teams, including counter sales, inside Sales, warehouse, and administrative employees.

Mentor and coach employees to do their best work.

Create a positive inclusive culture that motivates employees to meet their goals.

Collaborate with Human Resources to interview, hire, train, motivate, reward, discipline, address complaints and resolve employee problems.

Ensure onboarding programs are effectively completed in required time by all employees newly hired or transitioning into a new role.

Responsible for employee learning and development providing comprehensive job training, tools, and knowledge to serve our customers, achieve goals and meet company objectives. This includes the required 40 hours per employee training requirements are met.

Conduct the annual performance evaluation process with each employee and identify training and career path progression in conjunction with Human Resources.

Create and maintain a team atmosphere and ensure employee concerns ar

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