Parts Manager

2 months ago

Concord, Canada Crown Lift Trucks ULC Full time

Crown Lift Trucks is the premier material handling dealer in Canada. We are a leader in the industry and are considered a one-stop shop for all material handling needs. Crown Lift Trucks Canada operates eight full-service branches in both Ontario and Quebec offering complete service solutions including maintenance programs, parts supply, and training.

**PERKS AND BENEFITS**
- Car allowance.
- Comprehensive benefits such as: medical insurance, dental, vision, long term/short term disability, life insurance, and more.
- Pension plan.
- Company provided cellphone.
- Tuition reimbursement.
- Opportunities for advancement and ongoing professional development.

***

Reporting to the Branch Manager, the Parts Manager is responsible for the financial performance, personnel development, and the day-to-day activities of the parts department of a branch. This role includes managing inventories located at the branch office, in parts vans, and on consignment. Reporting to this position are any of the following: Parts Supervisor, Parts Customer Care, as well as any Inventory, Warehouse, and Parts Representative Positions.
- Select, train, develop, counsel, and supervise direct reports (parts customer care and warehouse teams).
- Conduct meetings with parts personnel to coordinate activities and discuss issues.
- Coordinate parts department activities with other retail and corporate departments.
- Work with Branch Service team on improvement initiatives.
- Set and review parts inventory levels.
- Monitor and adjust overstocked and understocked parts.
- Oversee parts fleet vehicle maintenance and periodic return of overstocked items.
- Order parts from vendors and review/approve invoices.
- Conduct periodic inventory audits and reconciliations.
- Conduct and participate in parts strategy meetings.
- Plan account strategy with customer service salespeople and other managers.
- Participate in product demonstrations.
- Maintain direct contact with current or prospective customers.
- Participate in customer service for key accounts and complex transactions.
- Conduct training on products and techniques.
- Make compensation recommendations and communicate decisions to direct reports.
- Review time and attendance of personnel on a regular basis.
- Handle complex personnel situations, such as terminations.
- Review parts revenue and cost projections.
- Prepare and revise budget for Branch Manager.
- Track department financial performance and take appropriate actions.
- May be responsible for branch facility maintenance and security.
- Perform other duties as assigned.

**KNOW HOW & EXPERIENCE**
- Post-secondary schooling.
- Three years of management experience required, preferably in a similar industry.
- Five to seven years of prior experience in parts distribution preferred.
- Valid driver’s license.
- Strong understanding of business management, financial, and leadership principles
- Demonstrated problem solving and decision-making skills with excellent organizational and planning skills.
- Ability to inspire and motivate a team, providing clear direction and support.
- Excellent verbal and written communication skills to effectively convey information and expectations.
- Strong ability to build relationships, resolve conflicts, and work collaboratively with others.
- Proficiency in identifying issues, analyzing problems, and implementing effective solutions.
- Capability to make informed and timely decisions, often under pressure.
- Efficiently managing one’s own time and the time of others to meet deadlines and objectives.
- Ability to plan, execute, and oversee projects to ensure they are completed on time and within budget.
- Flexibility to adapt to changing circumstances and new challenges.
- Understanding of financial principles and the ability to manage budgets and financial performance.
- Good computer skills and working knowledge of Excel and Word programs.

**PHYSICAL REQUIRMENTS**
- Frequent use of keyboard and mouse.
- Occasionally lift/carry/push/pull up to 50 lbs.
- Ability to bend, stoop, twist, squat, reach, climb stairs and ladders, and operate lift trucks and service vans.
- Possible exposure to hot and cold temperatures, dust, solvents, fuels, battery acid, and noise pollution.

**Please note that we currently require all new hires to complete a criminal reference check to be eligible for employment.**

We are an equal opportunity employer. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, Crown Lift Trucks Canada will provide accommodations throughout the recruitment and selection process to applicants with disabilities. If selected to participate in the recruitment, selection, and/or assessment process, please inform Human Resources of the nature of any accommodation(s) that you may require to ensure your equal participation.

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