Contact Center Representative

1 week ago

Markham, Ontario, Canada TD Bank Full time

TD Description
Stay current and competitive. Carve out a career for yourself. Grow with us.

Department Overview
"Welcome to TD. How can I help?"


Helping is at the heart of all we do within TD's contact centre, and we're proud of the value we deliver 24 hours a day, 7 days a week, for more than 25 million customers.


Every day is an opportunity to learn and grow, and help our customers feel confident that we'll be there for them anytime they need us: buying their morning coffee, shopping online, paying their bills, or planning for that next trip.


The Fraud Loss Prevention team is here to support and educate our customers on how to stay protected from potential fraud, while delivering legendary customer experiences.

They itemize fraud transactions, review unusual activity, communicate with various departments within the bank, provide replacement cards and tailored advice on fraud prevention.

You are the voice of TD and your role is to:

Think Like a Customer by asking questions and actively listening so you can effectively offer product solutions to our Customers on every call, delivering legendary experiences and trusted advice.

Act Like an Owner by contributing to an engaged culture that is committed to delivering business results and contributing to our communities.

Execute with Speed and Impact by coming into work at your scheduled time, identifying and meeting your Customers' needs, and protecting the Bank from risk.

Innovate with Purpose by listening, asking questions, and finding ways to simplify the way we work; solving problems effectively the first time.

Develop Yourself and Colleagues by embracing diversity and respecting your team; sharing what works and supporting one another to meet more Customers' needs and achieve personal career goals with TD.

Who You Are


You are passionate about understanding each Customers' needs so that you can provide the right advice and solutions to deliver a legendary Customer experience every time.


You love a good challenge In this role you will demonstrate resiliency and have a passion for offering our customers our products on every call.

You can effectively multi-task, sourcing relevant information quickly to support decision making and effective problem solving. You are able to take complex information and communicate it in a clear and easy to understand manner.

You are dependable, and you take pride in developing your knowledge and expertise to consistently deliver strong performance.

You are flexible and thrive in an environment of change. You consistently demonstrate a positive attitude, resiliency, and willingness to do things differently.

You enjoy working with a diverse team and appreciate the value of perspectives other than your own.

What We Offer
As part of our Contact Centre team, you will:
Feel prepared and confident for success after completing our training program and receiving dedicated coaching support.


Grow in a continuous learning environment, with customized development paths to help you achieve your goals and build an exciting career at TD.


Thrive in an environment where diversity and inclusion are part of our core values; where you can bring your whole self to work and celebrate diversity at work and in our communities.


Enjoy a competitive salary, pay for performance incentives, reward & recognition programs, and a benefits package that helps our colleagues achieve financial, mental, and physical well-being.


What's Next?
Are you ready to choose TD and be part of exceptional team of individuals who are committed to making a difference in people's lives, at work, and in the communities we live in?

NOC:
Banking, Insurance and other financial clerks

Job Requirements

EXPERIENCE & EDUCATION

  • High School diploma, Undergraduate degree and/or
  • 1+ years relevant

NOTE:
Roles within this job family may require various accreditations and/or licenses based on the business supported and/or regulatory requirements

Additional Information

Your Commitment
Work & Training Location Steeles Avenue East, Markham Ontario

Training Commitment (Full time hours 37.5 hours per week)

Mandatory paid training from 10:00am - 6:00pm Mon-Fri.

Training will take place on site at 3500 Steeles Ave E in Markham (Victoria Park & Steeles Ave E) up to 10 weeks.

After training (hybrid).

Scheduling Commitment

Full Time Only Shifts:
Afternoon & Evening Shifts. Shifts ending up until 12:00am midnight. Working Sat or Sun.

Also hiring overnight shifts:
Mon, Tues, Fri & Sun 9:00pm to 700am

Inclusiveness


At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported.

We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve.

If you require an accommodation for the recruitment/interview process (including alternate formats

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