Technical Service Representative

2 weeks ago

Vancouver, Canada Getinge Full time

**At Getinge we have the passion to perform**

Join our diverse teams of passionate people and a career that allows you to develop both personally and professionally. At Getinge, our passion is to secure that every person and community have access to the best possible care, offering hospitals and life science institutions products and solutions that aim to improve clinical results and optimize workflows. Every day we collaborate to make a true difference for our customers - and to save more lives.

Are you looking for an inspiring career? You just found it.

Within the Service department, we are looking for

**Technical Service Representative**

The Technical Service Representative, Acute Care Therapies is responsible for field repairs, responding to emergency calls and scheduling preventive maintenance visits to meet service agreement obligations while focusing on quality service and customer satisfaction for the Acute Care Therapy division. In addition, the position will be expected to pursue the renewal of existing service contracts and identify & close new service contract opportunities in order to grow the service business in that region.

**The Position**

This role is responsible for:

- Calibrate/service electrical or electronic medical equipment and instruments according to technical manuals and written instructions.
- Provide service depot, on-site and telephone technical service support for the installation, inspection, repair and preventative maintenance of products for customers.
- Maintain positive, professional communication with customers, team members and the Technical Support group.
- Document all activities in accordance with Service policies and procedures.
- Make decisions based on policies and procedures, and discuss and refer unresolved customer service issues to the Manager.
- Provide technical assistance to the Sales team.
- Maintain all service contracts in accordance with service policies and procedures and actively pursue the renewal of existing contracts. This includes, identifying potential service contract customers, providing contract quotations and ensuring the timely closing of all new contract proposals.
- Protect company assets and maintain loaner and test equipment, spare parts inventory, and other company equipment and supplies in good condition and working order.
- Adhere to all company policies, procedures and comply with all safety and regulatory requirements.
- Build quality into all aspects of work.

This role will be located in Greater Vancouver Area.

We are looking for the following experience, knowledge and abilities:

- Biomedical Technology Diploma or Degree.
- 1 to 3 years of experience in as a field service representative or bio-med or in technical repair or related technical field.
- Very strong technical proficiency in using schematics, system diagrams and repair/replacement procedures to troubleshoot, repair, and calibrate of all products assigned.
- Strong customer service skills.
- Strong organizational skills.
- Very detail oriented.
- Self-motivated, self-starter.
- Excellent interpersonal, communication, and presentation skills.
- Valid passport required.
- Valid driver’s license required.

LI-LP1

**About us**

Getinge is on an exciting transformation journey constantly looking for new ways to innovate together with our customers to meet the healthcare challenges of the future. Our passionate people hold our brand promise ‘Passion for Life’ close to heart.

**Benefits at Getinge**:
At Getinge, we offer a comprehensive benefits package, which includes:

- Health, Dental, Vision and Travel insurance benefits
- Registered Pension Plan with company match
- Paid Time Off
- Wellness initiatives & Health Assistance Resources
- Life Insurance
- Short and Long Term Disability Benefits
- Hybrid Work Arrangements (where applicable)
- Parental and Caregiver Leave
- Tuition Reimbursement

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