Client Service Representative

3 weeks ago

Vancouver, Canada The GCM Inc. Full time

We are on the lookout for talented customer service and sales professionals to be a part of our dynamic crew Our new **Client Service Representative** will lead from the front with authenticity, empathy, and integrity in all customer interactions, ensuring that every connection made is built to last

**The Client Service Representative will**:

- Demonstrate excellent communication skills to interact effectively with all existing and potential customers in a professional and pleasant manner
- Ensure customer satisfaction by actively listening and proactively supporting their inquiries regarding products and services
- Handle challenging customer interactions with compassion and a solution-oriented approach
- Stay engaged in the sales process by identifying opportunities, understanding customer motivations, and overcoming objections
- Monitor order status, oversee product/service installation, and execute contracts per company policies to ensure successful sales
- Stay informed on the latest products and promotions by attending daily and weekly meetings, and provide valuable insights to improve the customer experience
- Excel proficiently in both team and independent settings taking initiative and working efficiently with mínimal direction

**The Client Service Representative is someone who**:

- Highly skilled in creative problem-solving and adapting quickly to changing priorities and customer needs
- Has proven ability to build strong rapport with new customers, effectively upsell products, and consistently improve sales margins
- Has a proven track record of successful conflict resolution, problem-solving, and negotiation skills
- Demonstrates ability to accomplish objectives during challenging customer interactions, ensuring customer satisfaction and loyalty
- Punctual and efficient with time management, with a strong ability to prioritize tasks effectively
- Can build and nurture long-lasting and meaningful relationships with clients, resulting in repeat business and referrals

**The Client Service Representative requirements**:

- Must have Full-time availability
- Diploma/Degree in Communications, Business, Advertising, and/or Sales is preferred
- Although not required, previous experience in customer service, customer support and/or sales positions is considered an asset

**Job Types**: Full-time, Permanent

Pay: $39,900.00-$45,900.00 per year

**Benefits**:

- Company events
- Discounted or free food
- On-site parking
- Store discount

Schedule:

- Monday to Friday
- Weekends as needed

Supplemental pay types:

- Bonus pay
- Signing bonus

Ability to commute/relocate:

- Vancouver, BC V5M 4V8: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 2 years (preferred)

Work Location: In person

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