Hub Services Coordinator

2 weeks ago

Kitchener, Canada Communitech Technology Association Full time

**Communitech helps founders start, grow and succeed**

At Communitech, we’re all about the “F” word. Founders.

We were built by tech founders who saw the need for a community of support to help ensure the future prosperity of Canada. No other innovation hub can say that, which is pretty cool.

Established in 1997, our mission has been our guide ever since. We’re here to support the founder at every stage of their journey, providing accelerated opportunities to access talent, capital and sales.

As Canada’s tech supercharger, we help founders:
- Hire and retain the smartest, brightest and most experienced people- Access growth financing at every stage- Sell to the biggest customers at home and around the world- Connect the right people at the right time - peers who have been there before, coaches who can guide them through the difficult spots and partners from all over Canada

Communitech is a hybrid organization headquartered in downtown Kitchener, Ontario. In-person connection is important to us, so we get together regularly for special events, collaboration days and team socials. Although Communitech is a hybrid organization, this is a key position and is required to be present at our Kitchener 5 days per week.

Reporting to the Director of Building Operations and Tenancy, Hub Services Coordinator is the face of Communitech and first point of contact for visitors, staff and tenants at the Communitech HUB.

**What You’ll Be Doing**- Share the Communitech story and make all guests, tenants and team members feel welcome- Greet visitors following appropriate security sign-in, and visitor badge processing-
- Oversee and support all administrative duties including meeting coordination, accurately record and maintain tenant contact and security access information, order and maintain office supplies, receiving and delivering daily mail and packages- Maintain all common spaces and communal kitchen facilities in an orderly state throughout the day (preparing coffee, replenishing supplies, loading/unloading dishwasher, etc.)- Program and distribute security access passes; ensuring that corresponding internal records are updated and maintained with a high degree of accuracy- Respond quickly and effectively to visitor and tenant needs or inquiries (assisting with A/V and simple IT issues, delivering mail, program and services questions etc.) exercising excellent customer service and problem solving skills- Coordinate meeting room rentals for non-tenants including scheduling, communicating logistics and health and safety protocols, processing payment, room furniture set up and acting as main point of contact while guests are on site. Must be willing to work occasional early mornings and evenings as required- Assist with planning, preparation and execution of operational processes and platform upgrades- Assist the Operations team with workspace, event and meeting room furniture set up. Able to lift and carry up to 22kg- Help trouble-shoot and provide technical support to clients and staff for audio-visual equipment, video-conferencing and telephone systems

**What We’re Seeking**
- You are the biggest Team Player out there; you have strong verbal and written communication and interpersonal skills and you are passionate about providing excellent customer service- You are calm in a storm, and have the ability to multi-task and organize activities against changing priorities in a fast paced environment- You hustle hard - you’re a self-starter, always looking for the next task with ability to think fast on your feet and execute with a high degree of accuracy- Proficient with Google Workspace or equivalent office productivity software- Experience with audio-visual equipment, video-conferencing, telephone and security systems is an asset
- This position is required to be on-site at our Kitchener office.

**To Apply

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