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Administrative Assistant

2 months ago

Waterloo, Canada Compuneel Full time

**Bilingualism needed - French and English, both verbal and written communication fluent**

**Work hours 9-5 pm Monday-Friday**

**Flexibility to work overtime may be needed on occasion**

**Hybrid work schedule, 3 days a week in office, 2 days remote**

**Open to Nova Scotia and Waterloo**

**Training is peer training with some online videos/reading material. Question support provided.**

**Job Description**:
This team is a dedicated group of individuals with a strong customer focus accountable for managing inquiries, communications (telephone and written responses) and processing for all deposit products and distribution channels. Partnering with our processing team (who manage the routine intake and processing of work), this team works closely with Financial advisors and their clients, to facilitate non-routine transactions.

Key accountabilities:

- Accountable for all not in good order (NIGO) and Complex transactions for new business and in force deposit accounts while working within prescribed accuracy, productivity, and service level agreements (SLAs). This includes Advantage accounts (both individual & business), Estates, TFSAs, RRSPs, & GICs
- Respond to all inquiries from advisors, back office, and client interactions for NIGO requirements, facilitating the situation until resolution. Relationship management is

key, through communication and responses to advisors and firm back offices on NIGO requirements.
- Decision making empowerment is expected in situations where advisors request exceptions, and the incumbents are also accountable to propose alternate solutions

where available.
- Follow AML guidelines and ensure enhanced due diligence is applied for Related Parties, Politically Exposed People, and High Risk clients, Bank regulations and CPA

guidelines.
- Participate in Operational Risk Reviews for the functions within Deposit Admin and support in the implementation of action plans to address areas of risk.

Job Requirements:

- Excellent customer service and communication skills (written and verbal) in both French & English
- Ability to build and maintain relationships while focusing on professionalism
- Well-developed time management skills with ability to handle multiple priorities; can work independently or as part of a team
- Strong organizational skills and sense of urgency and flexibility
- Strong attention to detail and excellent sense of accuracy combined with outstanding customer service skills
- Excellent problem solving, analytical, judgment and decision-making skills
- Strong sense of urgency and flexibility to work on a fast paced and changing environment

**Job Type**: Fixed term contract
Contract length: 12 months

Pay: Up to $24.00 per hour

Schedule:

- 8 hour shift
- Monday to Friday

Ability to commute/relocate:

- Waterloo, ON: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

**Experience**:

- Administrative experience: 2 years (required)
- Bilingual: 2 years (required)
- French: 2 years (required)

Work Location: One location

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