Bilingual Breach Coordinator

3 weeks ago

Burlington, Ontario, Canada TransUnion Canada Full time
TransUnion's Job Applicant Privacy Notice

What We'll Bring:
At TransUnion, we are dedicated to finding ways information can be used to help people make better and smarter decisions. As a trusted provider of global information solutions, our mission is to help people around the world access the opportunities that lead to a higher quality of life, by helping organizations optimize their risk-based decisions and enabling consumers to understand and manage their personal information. Because when people have access to more complete and multidimensional information, they can make more informed decisions and achieve great things.
Every day TransUnion offers our employees the tools and resources they need to find ways information can be used in diverse ways. Whether it is helping businesses better manage risk, providing better insights so a consumer can qualify for their first mortgage or working with law enforcement to make neighborhoods safer, we are improving the quality of life for individuals, families, communities and local economies around the world

What You'll Bring:
  • Project Management Experience
  • 3-5 years working in a client facing position similar to customer service
  • Ability to manage multiple tasks moving at varying pace
  • Proficient with MS Office suite; Tech savvy
  • Proficient with reporting systems e.g. claims/ client management systems an advantage
  • Strong written and verbal communication skills
  • Excellent interpersonal skills - good listener
  • Ability to elicit cooperation from a wide variety of sources, including North American/Galway Teams, clients and other departments
  • Keen attention to detail
  • Proven analytical and problem-solving abilities
  • Ability to effectively prioritize and execute tasks in a high-pressure environment; very organized
  • Results driven and customer focused
  • Team player; collaborative work style is vital as is in keeping with companywide ethos.
  • Self-motivated; able to work with little supervision
  • Fluent in English and French


Impact You'll Make:

Customer Service
  • Screen and interview clients by telephone to compile information regarding breach/fraud and/or identity theft
  • Examine and analyze information to determine the severity of the fraud, breach and/or identity theft
  • Exercises independent judgment in setting priorities to ensure that deadlines and due dates are met
  • Provide professional and courteous customer service and expert assistance to clients and victims of a breach/fraud and/or identity theft
  • Manage customer and client expectations
  • Act as point of contact for customer, client and internal experts
  • Gather, assemble and preserve facts, statements or affidavits and other evidence for use in breach remediation and resolving fraud and identity theft issues and claims
  • Prepare letters, initiate telephone communications and acts as a liaison to creditor, law enforcement and government agencies
  • Communicate clearly to customer the services and support offered
  • Consults with potential and existing clients on breach incidents to determine if remediation is necessary and the requirements of the remediation.
  • Escalates and refers any incidents that require assistance from other internal departments, coordinates the discussions, meetings and updates


Administrative
  • Identify, report, and articulate on current trends and unique client or customer situations to both internal and external parties
  • Maintain current knowledge of all new laws and regulations pertaining to breach and identity theft
  • Prepares written proposals for breach services that fit the situation
  • Participates in project plan schedule development, monitoring and reporting
  • Directs document and data transfers between company and clients
  • Manage mailings: scrubbing data, producing letters, obtaining client approval and coordinating the delivery to mailing service
  • Ensures timely communication to internal team members, clients and other 3rd parties such as client's counsel
  • Records and details relevant case notes into database with strong attention to detail and accuracy of information in a timely manner
  • Ensures the closure of all resolved and confirmed Incident records and final report to the client /customer
  • Accountable for the overall breach/fraud incident process efficiency and effectiveness
  • If applicable, language translation for correspondence, reports , training documents, other internal documents as necessary
  • If applicable, live Language interpretation between clients and internal departments regarding sales support, client training and incident management support calls with Forensic and Privacy experts


Accommodation is available, including for applicants with disabilities, in accordance with applicable laws.

TransUnion's Internal Job Title:
Specialist I, Customer Support Operations

  • Scheduling Coordinator

    4 weeks ago

    Burlington, Ontario, Canada Englobe Corp. Full time

    Your EmployerDare to join Englobe At nearly 3,000 people, Englobe is one of Canada's premier firms specializing in professional engineering services, environmental sciences, and soil and biomass treatment. With offices located across Canada, the United Kingdom and France, we are conveniently located to support large- and small-scale projects, through...

  • Fitness Instructor, SMART Program

    3 weeks ago

    Burlington, Ontario, Canada VON Canada Full time

    Requisition Details:Employment Status: Permanent Part-Time (0.8 FTE)Program Name: SMART, Community Support ServicesNumber of Hours Bi-Weekly: 60Work Schedule: DaysOn-Call: No Job Summary: The SMART Program (Seniors Maintaining Active Roles Together) provides exercise sessions for older adults living independently in the community. It is designed to promote...

  • Bilingual Breach Coordinator

    3 weeks ago

    Burlington, Canada TransUnion Full time

    Bilingual Incident Coordinator page is loaded Bilingual Incident Coordinator Solicitar locations Burlington, Canada Remote - Canada time type Full time posted on Publicado hace 2 días job requisition id 19028120 TransUnion's Job Applicant Privacy Notice What We'll Bring:At TransUnion, we are dedicated to...

  • Bilingual Breach Coordinator

    3 weeks ago

    Burlington, Canada TransUnion Full time

    Bilingual Incident Coordinator page is loaded Bilingual Incident Coordinator Solicitar locations Burlington, Canada Remote - Canada time type Full time posted on Publicado hace 2 días job requisition id 19028120 TransUnion's Job Applicant Privacy Notice What We'll Bring:At TransUnion, we are dedicated to...

  • Bilingual Breach Coordinator

    2 weeks ago

    Burlington, Canada TransUnion Full time

    Bilingual Incident Coordinator page is loaded Bilingual Incident Coordinator Solicitar locations Burlington, Canada Remote - Canada time type Full time posted on Publicado hace 2 días job requisition id 19028120 TransUnion's Job Applicant Privacy Notice What We'll Bring:At TransUnion, we are dedicated to...

  • Bilingual Breach Coordinator

    3 weeks ago

    Burlington, ON, Canada TransUnion Full time

    Bilingual Incident Coordinator page is loaded Bilingual Incident Coordinator Solicitar locations Burlington, Canada Remote - Canada time type Full time posted on Publicado hace 2 días job requisition id 19028120 TransUnion's Job Applicant Privacy Notice What We'll Bring: At TransUnion, we are dedicated to finding ways information can be used to help...

  • Bilingual Breach Coordinator

    4 weeks ago

    Burlington, Canada TransUnion Canada Full time

    TransUnion's Job Applicant Privacy Notice What We'll Bring:At TransUnion, we are dedicated to finding ways information can be used to help people make better and smarter decisions. As a trusted provider of global information solutions, our mission is to help people around the world access the opportunities that lead to a higher quality of life, by helping...

  • Bilingual Breach Coordinator

    3 weeks ago

    Burlington, Canada TrueLink Full time

    What We'll Bring: At TransUnion, we are dedicated to finding ways information can be used to help people make better and smarter decisions. As a trusted provider of global information solutions, our mission is to help people around the world access the opportunities that lead to a higher quality of life, by helping organizations optimize their risk-based...

  • Bilingual Incident Coordinator

    5 days ago

    Burlington, Canada TransUnion Full time

    TransUnion's Job Applicant Privacy Notice **What We'll Bring**: At TransUnion, we are dedicated to finding ways information can be used to help people make better and smarter decisions. As a trusted provider of global information solutions, our mission is to help people around the world access the opportunities that lead to a higher quality of life, by...

  • Bilingual Incident Coordinator

    4 days ago

    Burlington, Canada TransUnion Full time

    TransUnion's Job Applicant Privacy Notice **What We'll Bring**: At TransUnion, we are dedicated to finding ways information can be used to help people make better and smarter decisions. As a trusted provider of global information solutions, our mission is to help people around the world access the opportunities that lead to a higher quality of life, by...

  • Incident Coordinator

    23 hours ago

    Burlington, Canada TransUnion Full time

    TransUnion's Job Applicant Privacy Notice **What We'll Bring**: At TransUnion, we are dedicated to finding ways information can be used to help people make better and smarter decisions. As a trusted provider of global information solutions, our mission is to help people around the world access the opportunities that lead to a higher quality of life, by...

  • Quality Risk Management Co-Ordinator

    3 weeks ago

    Burlington, ON, Canada TransUnion Full time

    Bilingual Incident Coordinator page is loaded Bilingual Incident Coordinator Solicitar locations Burlington, Canada Remote - Canada time type Full time posted on Publicado hace 2 días job requisition id 19028120 TransUnion's Job Applicant Privacy Notice At TransUnion, we are dedicated to finding ways information can be used to help people make better...

  • Bilingual Intake Coordinator

    1 week ago

    Burlington, Canada Lifemark Health Group Full time

    **Bilingual Intake Coordinator - Customer Contact Centre** **Location**: Remote-based office within Ontario, Canada **Status**: Permanent full time **Schedule**: The Customer Contact Centre is open between 8am-8pm EST Monday-Friday; 8 hour daily shifts will vary throughout the week during this timeframe The **Bilingual** **Intake Coordinator** role with...

  • Bilingual Quality Assurance Coordinator

    3 days ago

    Burlington, Canada Lifemark Health Group Full time

    **Role**:Bilingual - ** **Quality Assurance Coordinator - Lifemark Health Group - ** Location**: Remote within Quebec or Ontario **Type**: Permanent Full-time **Are you a healthcare professional looking for a change?** Lifemark Health Group is seeking a healthcare professional to work as a **Quality Assurance Coordinator.** This is a remote position with...

  • Design Coordinator

    3 days ago

    Burlington, Canada Coldbox Full time

    **Coldbox Builders Inc.** specializes in the Plan - Design - Build of environmentally controlled production and logistics facilities for the global food and pharmaceutical industries. Our design and construction teams work to create practical building solutions that meet or exceed client expectations for operational efficiency and provide maximum client...

  • Logistics Coordinator

    2 days ago

    Burlington, Canada Barentz Full time

    The Logistics Coordinator’s primary responsibility is the optimization of the logistics function for each applicable division in the Company (such as Human Nutrition, Health Ingredients, Personal Care, Industrial, CASE, Paper/Petroleum). The Logistics Coordinator is responsible for import/export logistics and for ensuring timely delivery to maintain...

  • Logistics Coordinator

    2 days ago

    Burlington, Canada Barentz Full time

    The Logistics Coordinator’s primary responsibility is the optimization of the logistics function for each applicable division in the Company (such as Human Nutrition, Health Ingredients, Personal Care, Industrial, CASE, Paper/Petroleum). The Logistics Coordinator is responsible for import/export logistics and for ensuring timely delivery to maintain...

  • Logistics Coordinator

    2 days ago

    Burlington, Canada Barentz Full time

    The Logistics Coordinator’s primary responsibility is the optimization of the logistics function for each applicable division in the Company (such as Human Nutrition, Health Ingredients, Personal Care, Industrial, CASE, Paper/Petroleum). The Logistics Coordinator is responsible for import/export logistics and for ensuring timely delivery to maintain...

  • Scheduling Coordinator

    4 weeks ago

    Burlington, Canada Englobe Corp. Full time

    Your Employer Dare to join Englobe At nearly 3,000 people, Englobe is one of Canada's premier firms specializing in professional engineering services, environmental sciences, and soil and biomass treatment. With offices located across Canada, the United Kingdom and France, we are conveniently located to support large- and small-scale projects, through...

  • Scheduling Coordinator

    3 weeks ago

    Burlington, Canada Englobe Full time

    Your Employer Dare to join Englobe At nearly 3,000 people, Englobe is one of Canada's premier firms specializing in professional engineering services, environmental sciences, and soil and biomass treatment. With offices located across Canada, the United Kingdom and France, we are conveniently located to support large- and small-scale projects, through...

  • Scheduling Coordinator

    3 weeks ago

    Burlington, Canada Englobe Full time

    Your Employer Dare to join Englobe At nearly 3,000 people, Englobe is one of Canada's premier firms specializing in professional engineering services, environmental sciences, and soil and biomass treatment. With offices located across Canada, the United Kingdom and France, we are conveniently located to support large- and small-scale projects, through...

  • Scheduling Coordinator

    2 weeks ago

    Burlington, Canada Englobe Full time

    Your Employer Dare to join Englobe At nearly 3,000 people, Englobe is one of Canada's premier firms specializing in professional engineering services, environmental sciences, and soil and biomass treatment. With offices located across Canada, the United Kingdom and France, we are conveniently located to support large- and small-scale projects, through...