Bilingual Technical Support Specialist
3 weeks ago
What You’ll Be Doing:
- Analyze break/fix issues and work with empathy and sense of urgency to deliver solutions to meet customer/partner needs.
- Document all customer interactions and resolutions in the existing case management systems.
- Actively contribute to our technical knowledge base, online community, and other technical documentation.
- Collaboration with internal teams in identifying product defects, designing solutions, and testing.
- Work effectively with cross-functional teams to include Sales, Channel, Support, Engineering, Operations, etc.
- Required to work some statutory holidays and participate in a rotational After-Hours program with paid compensation.
What We’re Looking For:
- 2+ years in a Technical Support or Help Desk role, preferably in SaaS
- 1+ years working with/exposure to SQL
- 1+ years working in/exposure to Linux or Windows operating systems
- Bilingual English/French capabilities are preferred
- A keen, analytical mind and advanced problem solving-skills coupled with a commitment to extraordinary customer experience
- Excellent communication skills - both in verbal and written correspondence
- Proven aptitude in managing multiple tasks in a fast-paced, dynamic environment while meeting critical SLA’s and deadlines
- Completed post-secondary education in a related field
- Customer service experience working in the Food & Beverage or Hospitality Industry is an asset
- Experience with Point of Sale (POS) software is an asset
- Experience in leading a small team will be an asset
Type d'emploi : Permanent
Avantages:
- Assurance Dentaire
- Assurance Maladie Complémentaire
- Assurance Vision
- Congés payés
- Tenue Décontractée
Horaires de travail:
- 8 Heures
Types de paie supplémentaire:
- Primes
Expérience:
- SQL: 1 an (Souhaité)
- Customer service: 3 ans (Souhaité)
- SaaS: 1 an (Souhaité)
- Linux: 1 an (Souhaité)
Ability to Commute:
- Toronto, ON M3B 1W9 (Souhaité)
Lieu du poste : Télétravail hybride à Toronto, ON M3B 1W9
-
Bilingual Talent Acquisition Specialist
2 days ago
Toronto, Canada Campus Support Full time**Position Job **Title**:Bilingual Talent Acquisition Specialist****: - **Reports To**:National Director of Talent Acquisition - **Location**:Toronto, ON - **Salary**:$55K - $60k + bonus + comprehensive benefits package - **Status**:Full time permanent, **hybrid** **ABOUT US** *** Campus Support is a centralized service center that supports its clients in...
-
Bilingual Technical Support Specialist
3 weeks ago
Toronto, ON, Canada Nexus Systems Group Inc. Full timeBilingual Technical Help Desk Specialist (FR/ENG) x 2 Typical Day in Role: - Answer user inquiries regarding computer software or hardware operation to resolve problems, typically of a lower - high complexity level - Troubleshooting customer concerns over inbound phone calls - Enter commands and observe system functioning to verify correct operations and...
-
Bilingual Applicants Support Specialist
3 weeks ago
Toronto, Canada Mintz Global Screening Full time*This position includes an evening schedule rotation (1 week on 5) or can be an exclusive evening schedule. An evening premium applies. Position Summary: Under the direction of the National Director of Sales and working in partnership with the various teams within the company, the Applicant Support Specialist is responsible for the day to day...
-
Technical Support Specialist
3 weeks ago
Toronto, Canada Hire DigITalent Full timeJob Title: Technical Support Specialist (MS O365)Location: Toronto, ONHybrid Work Model: 3 days on siteJob Description:Our client is seeking a highly skilled Technical Support Specialist with expertise in Microsoft Office 365 administration and support to join their team in Toronto, ON. The successful candidate will play a crucial role in supporting new...
-
Technical Support Specialist
2 weeks ago
Toronto, Canada Hire DigITalent Full timeJob Title: Technical Support Specialist (MS O365)Location: Toronto, ONHybrid Work Model: 3 days on siteJob Description:Our client is seeking a highly skilled Technical Support Specialist with expertise in Microsoft Office 365 administration and support to join their team in Toronto, ON. The successful candidate will play a crucial role in supporting new...
-
Technical Support Specialist
5 days ago
Toronto, Ontario, Canada Hire DigITalent Full timeJob Title: Technical Support Specialist (MS O365)Location: Toronto, ONHybrid Work Model: 3 days on siteJob Description:Our client is seeking a highly skilled Technical Support Specialist with expertise in Microsoft Office 365 administration and support to join their team in Toronto, ON. The successful candidate will play a crucial role in supporting new...
-
Bilingual Technical Support Specialist
5 days ago
Toronto, Canada Employee by Design Full timeWhat You’ll Be Doing: - Analyze break/fix issues and work with empathy and sense of urgency to deliver solutions to meet customer/partner needs. - Document all customer interactions and resolutions in the existing case management systems. - Actively contribute to our technical knowledge base, online community, and other technical documentation. -...
-
Enterprise Technical Support Specialist
3 days ago
Toronto, Canada City of Toronto Full time**Job ID**: 36621 **Job Category**:Information & Technology **Division & Section**:Technology Services, Technology Services Delivery **Work Location**:703 Don Mills Road **Job Type & Duration**: Full-Time, Temporary (12 months) vacancy **Hourly Rate and Wage Grade**:$47.54 - $52.10 **Shift Information**: Monday to Friday, 35 hours per...
-
Enterprise Technical Support Specialist
6 days ago
Toronto, Canada City of Toronto Full time**Job ID**: 35701 **Job Category**:Information & Technology **Division & Section**:Technology Services, Technology Services Delivery **Work Location**:703 Don Mills Rd. **Job Type & Duration**:Permanent, Full-Time **Hourly Rate**:$47.54 - $52.10 **Shift Information**: Monday to Friday, 35 hours per week **Affiliation**: L79 Full-time **Number of...
-
Bilingual Customer Support Specialist
3 weeks ago
Toronto, Canada CB Canada Full timeThe Opportunity: The Customer Support Specialist facilitates and manages various processes (client specific) within the Contingent Workforce/SOW (Statement of Work) program and associated worker lifecycle process. The Customer Support Specialist provides front-line customer service to internal team members, clients, vendors and users for the various...
-
Bilingual Technical Help Desk Specialist
3 weeks ago
Toronto, ON, Canada Nexus Systems Group Inc. Full timeBilingual Technical Help Desk Specialist (FR/ENG)Typical Day in Role: - Answer user inquiries regarding computer software or hardware operation to resolve problems, typically of a lower - high complexity level - Troubleshooting customer concerns over inbound phone calls - Enter commands and observe system functioning to verify correct operations and detect...
-
Bilingual Technical Help Desk Specialist
3 weeks ago
Old Toronto, Canada Nexus Systems Group Inc. Full timeBilingual Technical Help Desk Specialist (FR/ENG) Typical Day in Role: - Answer user inquiries regarding computer software or hardware operation to resolve problems, typically of a lower - high complexity level - Troubleshooting customer concerns over inbound phone calls - Enter commands and observe system functioning to verify correct operations and detect...
-
Bilingual Technical Help Desk Specialist
3 weeks ago
Old Toronto, Canada Nexus Systems Group Inc. Full timeBilingual Technical Help Desk Specialist (FR/ENG) Typical Day in Role: - Answer user inquiries regarding computer software or hardware operation to resolve problems, typically of a lower - high complexity level - Troubleshooting customer concerns over inbound phone calls - Enter commands and observe system functioning to verify correct operations and detect...
-
Bilingual Technical Help Desk Specialist
4 weeks ago
Old Toronto, Canada Nexus Systems Group Inc. Full timeBilingual Technical Help Desk Specialist (FR/ENG) Typical Day in Role: - Answer user inquiries regarding computer software or hardware operation to resolve problems, typically of a lower - high complexity level - Troubleshooting customer concerns over inbound phone calls - Enter commands and observe system functioning to verify correct operations and detect...
-
Enterprise Technical Support Specialist
2 days ago
Toronto, Canada City of Toronto Full time**Job ID**: 33756 **Job Category**:Information & Technology **Division & Section**:Technology Services, Technology Services Delivery **Work Location**:Metro Hall, 55 John Street **Job Type & Duration**:Permanent, Full-time **Hourly Rate and Wage Grade**:$47-54 - $52.10 per hour, Wage Grade 15 **Shift Information**: Monday to Friday, 35 hours per...
-
Technical Support Specialist
4 weeks ago
Toronto, Canada MatrixHR Full timeMatrix is hiring a Technical Support Specialist for an exciting position with an Industry Leader in Canada. **Job Details**: - This role is a hybrid of working from home with 1 day per week working in the office. - ** This is a full time, year long temporary contract role** **Qualifications**: - Experience: Minimum 3-5+ years of experience in a diverse...
-
Bilingual Support Specialist
1 week ago
Toronto, Canada Workplace Options Full timeWorkplace Options is the world’s largest independent wellbeing solutions leader that supports individuals to become healthier, happier and more productive, both personally and professionally. Service centers in the U.S., Canada, U.K., Ireland, Portugal, France, Belgium, UAE, Singapore, Japan, China, India and Indonesia support more than 75 million...
-
Entry Level Technical Support Specialist
2 days ago
Toronto, Canada Minden Gross Full timeWe have an immediate opening for an entry level Technical Support Specialist to work onsite. **Summary of Duties**: *** The Technical Support Specialist, reporting to the Director of Information Technology, will be responsible for the effective ongoing technical support of all firm staff. The individual will also work as part of a team with the other IT...
-
Program Support and Technical Specialist
4 weeks ago
Greater Toronto Area, Canada Dignity Health Global Education Full time**Overview** Dignity Health Global Education (DHGE) is a workforce development platform that enables healthcare systems and organizations to upskill and retain top talents. Dedicated to providing the best client experience, we develop custom online and hybrid programs and workforce development solutions that improves and positively impacts talent retention...
-
Technical Application Support Analyst
3 weeks ago
Toronto, Canada Fidelity Investments Full timeDescription About Us: Fidelity Clearing Canada (FCC) is the leading independent clearing broker and custodian in the Canadian market. We provide trade execution, clearing, custody and back-office support services to Canadian-based brokerage firms and the Canadian brokerage arms of U.S.-based firms. For more information about Fidelity Clearing...