Bilingual Technical Support Specialist
3 weeks ago
What You’ll Be Doing:
- Analyze break/fix issues and work with empathy and sense of urgency to deliver solutions to meet customer/partner needs.
- Document all customer interactions and resolutions in the existing case management systems.
- Actively contribute to our technical knowledge base, online community, and other technical documentation.
- Collaboration with internal teams in identifying product defects, designing solutions, and testing.
- Work effectively with cross-functional teams to include Sales, Channel, Support, Engineering, Operations, etc.
- Required to work some statutory holidays and participate in a rotational After-Hours program with paid compensation.
What We’re Looking For:
- 2+ years in a Technical Support or Help Desk role, preferably in SaaS
- 1+ years working with/exposure to SQL
- 1+ years working in/exposure to Linux or Windows operating systems
- Bilingual English/French capabilities are preferred
- A keen, analytical mind and advanced problem solving-skills coupled with a commitment to extraordinary customer experience
- Excellent communication skills - both in verbal and written correspondence
- Proven aptitude in managing multiple tasks in a fast-paced, dynamic environment while meeting critical SLA’s and deadlines
- Completed post-secondary education in a related field
- Customer service experience working in the Food & Beverage or Hospitality Industry is an asset
- Experience with Point of Sale (POS) software is an asset
- Experience in leading a small team will be an asset
Type d'emploi : Permanent
Avantages:
- Assurance Dentaire
- Assurance Maladie Complémentaire
- Assurance Vision
- Congés payés
- Tenue Décontractée
Horaires de travail:
- 8 Heures
Types de paie supplémentaire:
- Primes
Expérience:
- SQL: 1 an (Souhaité)
- Customer service: 3 ans (Souhaité)
- SaaS: 1 an (Souhaité)
- Linux: 1 an (Souhaité)
Langue:
- Français (Obligatoire)
Lieu du poste : Télétravail hybride à Toronto, ON M3B 1W9
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