Bilingual Technical Support Specialist

3 weeks ago


Toronto, Canada Employee by Design Full time

What You’ll Be Doing:

- Analyze break/fix issues and work with empathy and sense of urgency to deliver solutions to meet customer/partner needs.
- Document all customer interactions and resolutions in the existing case management systems.
- Actively contribute to our technical knowledge base, online community, and other technical documentation.
- Collaboration with internal teams in identifying product defects, designing solutions, and testing.
- Work effectively with cross-functional teams to include Sales, Channel, Support, Engineering, Operations, etc.
- Required to work some statutory holidays and participate in a rotational After-Hours program with paid compensation.

What We’re Looking For:

- 2+ years in a Technical Support or Help Desk role, preferably in SaaS
- 1+ years working with/exposure to SQL
- 1+ years working in/exposure to Linux or Windows operating systems
- Bilingual English/French capabilities are preferred
- A keen, analytical mind and advanced problem solving-skills coupled with a commitment to extraordinary customer experience
- Excellent communication skills - both in verbal and written correspondence
- Proven aptitude in managing multiple tasks in a fast-paced, dynamic environment while meeting critical SLA’s and deadlines
- Completed post-secondary education in a related field
- Customer service experience working in the Food & Beverage or Hospitality Industry is an asset
- Experience with Point of Sale (POS) software is an asset
- Experience in leading a small team will be an asset

Type d'emploi : Permanent

Avantages:

- Assurance Dentaire
- Assurance Maladie Complémentaire
- Assurance Vision
- Congés payés
- Tenue Décontractée

Horaires de travail:

- 8 Heures

Types de paie supplémentaire:

- Primes

Expérience:

- SQL: 1 an (Souhaité)
- Customer service: 3 ans (Souhaité)
- SaaS: 1 an (Souhaité)
- Linux: 1 an (Souhaité)

Langue:

- Français (Obligatoire)

Lieu du poste : Télétravail hybride à Toronto, ON M3B 1W9



  • Toronto, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...


  • Toronto, ON, Canada Nexus Systems Group Inc. Full time

    Bilingual Technical Help Desk Specialist (FR/ENG) x 2 Typical Day in Role: - Answer user inquiries regarding computer software or hardware operation to resolve problems, typically of a lower - high complexity level - Troubleshooting customer concerns over inbound phone calls - Enter commands and observe system functioning to verify correct operations and...


  • Toronto, ON, Canada Volante Systems Full time

    Volanté is an industry leading Enterprise Point-of-Sale (POS) company that sells its leading-edge hospitality solutions to blue-chip customers all across North America. With a team of over 100 employees in its Toronto, Ontario and Charlotte, North Carolina offices, Volanté’s POS software has continuously demonstrated its ability to be flexible,...


  • Old Toronto, Canada Volante Systems Full time

    Volanté is an industry leading Enterprise Point-of-Sale (POS) company that sells its leading-edge hospitality solutions to blue-chip customers all across North America. With a team of over 100 employees in its Toronto, Ontario and Charlotte, North Carolina offices, Volanté’s POS software has continuously demonstrated its ability to be flexible, scalable,...


  • Old Toronto, Canada Volante Systems Full time

    Volanté is an industry leading Enterprise Point-of-Sale (POS) company that sells its leading-edge hospitality solutions to blue-chip customers all across North America. With a team of over 100 employees in its Toronto, Ontario and Charlotte, North Carolina offices, Volanté’s POS software has continuously demonstrated its ability to be flexible, scalable,...


  • Old Toronto, Canada Volante Systems Full time

    Volanté is an industry leading Enterprise Point-of-Sale (POS) company that sells its leading-edge hospitality solutions to blue-chip customers all across North America. With a team of over 100 employees in its Toronto, Ontario and Charlotte, North Carolina offices, Volanté’s POS software has continuously demonstrated its ability to be flexible, scalable,...


  • Toronto, Canada Olympus Corporation of the Americas Full time

    Are you looking for a company that cares about people’s lives and health, including yours? At Olympus, we help make people’s lives healthier, safer and more fulfilling, every day. **_Let’s inspire healthier lives, together._** **Header**: Functioning as a key member of the Operations Team focused on customer technical support in service and repair,...


  • Toronto, Canada H&R Block Full time

    The Opportunity: In the position of Field Technical Support Specialist, your main responsibility will be to offer Tier 2 technical support to our district operations. This support will involve troubleshooting network, hardware, and software issues. Additionally, you will be accountable for managing the problem resolution process and determining when to...


  • Toronto, Canada H&R Block Canada Full time

    Field Technical Support Specialist For over 60 years, H&R Block has prepared taxes for millions of Canadians annually. Headquartered in Calgary, Alberta, we serve taxpayers in more than 1,000+ offices, through our upload from home service, and online with our DIY tax software. Our dedicated team of Tax Experts use the latest in electronic processing and...


  • Toronto, Canada H&R Block Canada Full time

    Field Technical Support Specialist For over 60 years, H&R Block has prepared taxes for millions of Canadians annually. Headquartered in Calgary, Alberta, we serve taxpayers in more than 1,000+ offices, through our upload from home service, and online with our DIY tax software. Our dedicated team of Tax Experts use the latest in electronic processing and...


  • Toronto, Canada Mintz Global Screening Full time

    *This position includes an evening schedule rotation (1 week on 5) or can be an exclusive evening schedule. An evening premium applies.   Position Summary:  Under the direction of the National Director of Sales and working in partnership with the various teams within the company, the Applicant Support Specialist  is responsible for the day to day...


  • Toronto, Canada Barco Full time

    What’s the opportunity? We are looking for someone who wants to excel in an international working environment by providing a “red carpet” experience for cinema customers. As part of the Operations team, the Technical Support Specialist can take on the following challenges: Support our cinema customers and partners via the Service desk and project a...


  • Toronto, Canada Employee by Design Full time

    What You’ll Be Doing: - Analyze break/fix issues and work with empathy and sense of urgency to deliver solutions to meet customer/partner needs. - Document all customer interactions and resolutions in the existing case management systems. - Actively contribute to our technical knowledge base, online community, and other technical documentation. -...


  • Toronto, Canada Notified Full time

    Notified, a segment of West Technology Group, is adding a Bilingual (EN/FR) Associate Support Specialist to the team in Toronto. The Associate Support Specialist will be required to be fluent in both English and French. - **Please submit your resume in English.** **Compensation**: This Monday - Friday 40-hour work week job opportunity offers an hourly rate...


  • Toronto, Ontario, Canada Hire DigITalent Full time

    Job Title: Technical Support Specialist (MS O365)Location: Toronto, ONHybrid Work Model: 3 days on siteJob Description:Our client is seeking a highly skilled Technical Support Specialist with expertise in Microsoft Office 365 administration and support to join their team in Toronto, ON. The successful candidate will play a crucial role in supporting new...


  • Toronto, Canada Olympus Corporation of the Americas Full time

    Are you looking for a company that cares about people’s lives and health, including yours? At Olympus, we help make people’s lives healthier, safer and more fulfilling, every day. **_Let’s inspire healthier lives, together._** **Header**: Functioning as a key member of the Operations Team focused on customer technical support in service and repair,...

  • Bilingual Service

    2 weeks ago


    Toronto, Canada Intuit Full time

    **Overview**: Come join the Canadian QuickBooks Online Accountant & ProFile Assisted Delivery Team as a Service and Support Specialist. The Assisted Delivery Team is part of the Global Customer Success organization. This is an exciting opportunity located in Toronto where the role involves supporting the front line team handling premium inbound and outbound...


  • Toronto, Canada BGIS Full time

    **Who We Are** **SUMMARY** The **Technical Support Specialist **is responsible for providing technical assistance and support to end users, ensuring prompt resolution of a wide range of requests including hardware, software, printing and networking issues. In addition, the incumbent is expected to test and deploy new hardware and software as part of an...


  • Toronto, Canada QuessGTS Full time

    Our prestigious client is looking for an Technical Support Specialist with the following tools/skillset: - Minimum 3+ years of operational experience in supporting Citrix Xenapp/XenDesktop 6.5, 7.6 or higher. - Minimum 3+ years technical knowledge installing operating systems, third party software installation, upgrades, and maintenance. - Minimum 3+...


  • Toronto, Canada CB Canada Full time

    The Opportunity: The Customer Support Specialist facilitates and manages various processes (client specific) within the Contingent Workforce/SOW (Statement of Work) program and associated worker lifecycle process.  The Customer Support Specialist provides front-line customer service to internal team members, clients, vendors and users for the various...