Office Assistant

2 months ago

Toronto, Canada VHA Home HealthCare Full time

VHA Home HealthCare (VHA) is one of the largest not-for-profit home care providers in Ontario. Our team is made up of close to 3,000 caring and committed professionals who love what they do. Our providers tell us: “Home care is where I can truly make a difference. There is such a sense of accomplishment from helping people live independently at home.” Our teams work together to provide high quality, client-centred care to those who need it most in their homes, schools, retirement homes and other community settings. Many of our team members manage their own schedules in the community and they say, “The freedom and flexibility can’t be beat.” Providers form meaningful bonds with the clients and families they serve over time and are supported by a diverse regional team and beneficial home office programs. Team members tell us “I love the inclusive culture. I feel welcome and at home.”

View more comments from our clients and their family members.

**Pay Range**

**Commensurate with experience**

The Office Assistant provides administrative support to the Regional Director, Integrated Client and Community Care (East), designated members of the IC&CC Central East division as applicable (e.g., Clinical Leads, Supervisors). The Office Assistant also monitors the front desk reception and maintains overall support to the Whitby Office.

**Key Areas of Accountability**
- Provide access to/greet people entering office in a professional and friendly manner.
- Answer incoming calls to office and redirect to appropriate staff as needed.
- Communicate with building maintenance/property management when needed.
- Coordinate PPE ordering, distribution and inventory.
- Maintain phone list and fan out list for team.
- Maintain/monitor vacation calendar to ensure full coverage.
- Connect with funding sources to obtain missing paperwork or reports and assist with billing discrepancies.
- Communicate with funders, suppliers, vendors, clients, caregivers and other SPOs.
- Cover coordination (ex: Admit and assign clients), Health Records/Admin Clerk (ex: Process HPG frequencies and updates) and other duties as needed.
- Ensure MOW (Modified Workers) come on time and leave on time and they are doing what has been assigned to them.
- Cover coordination (ex: Admit and assign clients), Health Records/Admin Clerk (ex: Process HPG frequencies and updates) and other duties as needed.

**Required Qualifications**
- Community College diploma in an administrative or business related discipline, as recognized by the Province of Ontario combined with a minimum of 3-5 years of experience in assisting and supporting at a senior management level.
- Demonstrated commitment to client and family-centered care and providing great customer service to clients and staff/service providers and external stakeholders.
- Ability to work effectively under pressure within a fast paced team environment.
- Exceptional customer/client service skills.
- High degree of accuracy and detail-oriented - excellent grammar and spelling essential.
- Advanced knowledge working with Microsoft Office - Word, PowerPoint, Excel, outlook and other office automation equipment.
- Excellent keyboarding skills.
- Exceptional organization and time management including the ability to handle multiple tasks in an efficient manner.
- Excellent interpersonal and communication skills (both verbal and written) are required, including ability to compose letters and reports.
- Experience in supporting data entry, analysis and reporting.
- Good analytical skills and ability to deal with inquiries within the scope of this position.

Satisfactory completion of the technical skills testing is required.

**What makes VHA’s compensation unique?**
- Benefits and pension plan for permanent eligible employees
- Compensation for education and professional development
- VHA is a leading learning organization so we can provide you with comprehensive orientation and training at the start and throughout your career
- Mentorship and peer support
- Career development opportunities
- Employee and family assistance program
- Wellness resources
- Perks & discounts
- Staff & service provider events

**Accommodation and VHA’s commitment to DEI**

At VHA Home HealthCare (VHA), we passionately strive to uphold our commitments to being an Equal Opportunity Employer. We champion inclusion and diversity in all parts of our organization and are strong believers that a diverse workforce is key to the ongoing and future success of VHA. We aim to review all applicants with fair and unbiased recruitment practices where opportunities are presented based on merits, skills, and experience. VHA is committed to providing reasonable accommodation and our services are accessible and sensitive to the needs of diverse groups. If you require any accommodation, please let us know in advance as we are happy to comply.

**How to Apply?**

VHA is accredited with Exemplary Standing by Accreditation Canada; an RNAO Best

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