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Bilingual Claims Service Ambassador

4 months ago

Montréal, Canada Wawanesa Insurance Full time

**Date**:May 3, 2024

**Location**: Montreal, QC (Hybrid), CA Ottawa, ON (Hybrid), CA

**Company**:Wawanesa Insurance

**Job ID**: 8032

**Working Business Language**: Bilingual in French and English (This role requires you to be fully proficient in French and English as you will be receiving calls and opening claims for customers from multiple provinces across Canada).

**Salary**: At Wawanesa, salary is only one component of a holistic, comprehensive and competitive offering that we provide to our employees. In addition to salary, full-time and part-time permanent employees are eligible for an annual bonus plan, leave of absence top-up programs and provided with generous vacation time, personal days, premium free benefits and pension plan.

**About Us**
At Wawanesa, we’re proud to offer a hybrid work environment that offers flexibility to our employees in balancing in-office (2 days per week OR 15 hours per week in a Wawanesa office) and remote work. You may work from any of the following locations: Montreal, QC; Ottawa, ON

We are currently looking for dedicated, driven, and enthusiastic individuals who thrive in an environment that welcomes change and are looking for an opportunity for diverse experience and advancement on a growing team.

**Job Overview**:
As a Claims Service Ambassador, you would contribute to Wawanesa’s goal of delivering an exceptional and consistent claims experience through responding to inbound and outbound inquiry calls as well as first notice of loss auto and property claims

**Responsibilities**:

- Provide direction and support to our members and stakeholders throughout the claims process, by providing exceptional service delivered with empathy.
- Ensure timely and proactive communication, through voice to voice, digital and written correspondence, ensuring that all inquiries are effectively dealt with in a timely and professional manner.
- Within a limited scope, adjust claim in a proactive manner.
- Within a limited scope, interpret policy wordings, determine policy coverage, and communicate coverage\decisions to members.
- Evaluate relevant information from sources such as appraisers, third party adjusters, contractors, and repair facilities to quantify losses.
- Within a limited scope, evaluate losses to determine liability.
- Coordinate services with vendors such as: appraisers, rental companies, repair facilities and other business partners inside and outside the organization.
- Maintain an effective and current diary system and document claim file activities in accordance with established procedures.
- Perform other duties as assigned.

**Qualifications**:

- Exceptional customer service skills demonstrating empathy and concern for member satisfaction.
- 1 year of Customer Service experience in a call center.
- Post-secondary degree is preferred.
- Good investigative and analytical skills. Detail oriented with a high degree of accuracy regarding data entry.
- Excellent communication skills; listening, written, and spoken.
- Good time management and organizational skills with the ability to prioritize in a fast paced, changing environment.

**Additional information**
- Working hours can range from 7am to 7:15pm ET (7.5 hour shift), Monday to Friday.
- Eligible locations: Montreal, QC; Ottawa, ON.

LI-HYBRID

**Wawanesa is proud to be one of **Manitoba’s Top Employers**, a **Kincentric Best Employer** in Canada and a **Forbes Best Employer** in Canada recognizing an exceptional place to work**

**Diversity, Equity & Inclusion