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Bilingual Customer Service Representative

3 months ago

montréal, Canada Express Scripts Inc. Full time

The Provider Call Centre is the main venue for communication between providers and Express Script Canada regarding day-to-day claims adjudication queries. The Customer Service Representatives reflect Express Script Canada’s commitment to accessibility and responsiveness to providers. This position is instrumental in meeting contractual objectives and service levels.

Key Responsibilities:

  • Respond to inbound calls from a variety of Health Care Providers
  • Respond to inquiries regarding eligibility of health care benefits (Dental, Pharmacy, Medical Supplies and Equipment, Extended Health, Vision Care and Mental Health Counselling) and claim inquiries
  • Identify and assess the caller’s needs
  • Provide accurate, and complete information in a prompt and professional manner
  • Provide technical support where required to assist providers with electronic claims submissions
  • Collaborate with other internal teams & departments
  • Communicate effectively and efficiently
  • Provide a world-class customer service experience with every interaction
  • Other duties as assigned

Qualifications:

  • Excellent verbal and written communication skills
  • Strong interpersonal skills with the ability to work independently and within a team environment
  • Problem-solving skills
  • Flexibility in working days, evenings and holidays
  • Skilled in MS Office (Word, Excel, Outlook), along with strong keyboarding skills
  • Bilingualism, English and French, is required

Express Scripts Canada is a Cigna company

Express Scripts Canada is a subsidiary of Express Scripts, a Cigna company. Cigna Corporation (NYSE: CI) is a global health service company dedicated to improving the health, wellbeing and peace of mind of those we serve. Cigna offers an integrated suite of health services through Cigna, Express Scripts, and our affiliates including medical, dental, behavioural health, pharmacy, vision, supplemental benefits, and other related products.

About Express Scripts Canada

Express Scripts Canada is a leading health benefits manager and has been recognized as one of the most innovative. Our clients include Canada's leading insurers, third party administrators and governments. We work with these clients to develop industry-leading solutions to deliver superior healthcare in a cost-controlled environment. We provide Active Pharmacy™ services to more than 7 million Canadian patients and adjudicate more than 100 million pharmacy, dental, and extended health claims annually. Through our proprietary consumer intelligence, clinical expertise, and patients-first approach, we promote better health decisions for plan members, while managing and reducing drug benefit costs for plan sponsors.

It will be a condition of employment that the successful candidate obtains an Enhanced Reliability Clearance from the Federal Government. The candidate will be required to provide supporting documentation to receive clearance if required.

We offer a competitive salary and benefits package, along with a positive work environment built on solid corporate values, integrity, mutual respect, collaboration, passion, service and alignment.

We are an equal opportunity employer that promotes a diverse, inclusive and accessible workplace. By embracing diversity, we build a more effective organization that empowers our employees to be the best that they can be.

We are committed to creating a working environment that is barrier-free and we are prepared to provide accommodation for people with disabilities.

If you require accommodation in completing the online application process, please email: eschr2@express-scripts.com Do not email eschr2@express-scripts.com for an update on your application or to provide your resume as you will not receive a response.


  • Excellent verbal and written communication skills
  • Strong interpersonal skills with the ability to work independently and within a team environment
  •  Problem-solving skills
  •  Flexibility in working days, evenings and holidays
  • Skilled in MS Office (Word, Excel, Outlook), along with strong keyboarding skills
  •  Bilingualism, English and French, is required