Bilingual Disability Claim Processor

5 days ago

Montréal, Canada Canada Life Assurance Company Full time

**Job Description**:
We are looking for a
**_Disability Claims Processor_**

Reporting to the DCA Team Manager, the Disability Claims Processor is responsible for the prompt, accurate set-up of all new short-term disability claims, processing the Quick pay claim, including the set up and payment, processing of payments both STD and LTD, responding to customer inquiries and maintenance of long-term disability claims and Life waiver claims. The DCP will now be responsible to contact clients via telephone or in writing in order to obtain missing information. The processor is an important support for Case Managers and must be able to manage time sensitive priorities.

**What you will do**
- Set up of new short-term claims. This includes identifying and collecting missing information, identifying discrepancies and advising the Team Manager on any outstanding issues.
- Issuing all short-term claim payments in an accurate and timely manner.
- Adjudication of quick pay STD claims involving claims where the employee has returned to work or is expected to do so within 4 weeks.
- Perform straightforward STD benefit calculations including routine overpayments.
- Managing LTD maintenance claims, identifying overpayment situations, changes in medical condition and following up on the appropriate action required.
- Handle routine customer inquiries and other miscellaneous duties as requested.

**What you will bring**
- College diploma. A combination of education and experience may be considered.
- Mathematical aptitude.
- Strong analytical, problem solving and decision making skills.
- Planning, effective tasks execution skills and attention to detail.
- Excellent oral and written communication skills in both official languages.
- Strong customer service skills.
- Strong and effective organizational and time management skills with the ability to manage multiple priorities.
- Well developed PC skills along with strong keyboarding abilities.
- Working knowledge of internal systems (BEN, PAS, EAS, DCT) along with disability claims management knowledge (contractual, medical terminology) a definite asset.

**Be your best at Canada Life

Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.

You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.

***

Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.
- Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations._
- We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee _
- has the opportunity to_
- reach their potential._
._

**_
Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted_**.

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