Supervisor, Claims

3 months ago

Montréal QC, Canada Wawanesa Insurance Full time

**Date**:Sep 13, 2024

**Location**: Montreal, QC (Hybrid), CA

**Company**:Wawanesa Insurance

**Job ID**: 8562

**Salary**: At Wawanesa, salary is only one component of a holistic, comprehensive and competitive offering that we provide to our employees. In addition to salary, full-time and part-time permanent employees are eligible for an annual bonus plan, leave of absence top-up programs and provided with generous vacation time, personal days, premium free benefits and pension plan.

The salary offered for this role is determined with consideration to various factors, including but not limited to: your work location, local labour market conditions, external market salary data, internal pay equity and the knowledge, skills, experience and anticipated proficiency in the role. The salary offered is estimated to be (or will be): $85,000 +

**About Us**
At Wawanesa, we’re proud to offer a hybrid work environment that offers flexibility to our employees in balancing in-office (2 days per week OR 15 hours per week in a Wawanesa office) and remote work. You may work from any of the following locations: Montreal, QC

We are currently looking for dedicated, driven, and enthusiastic individuals who thrive in an environment that welcomes change and are looking for an opportunity for diverse experience and advancement on a growing team.

**Job Overview**:
The Claims Supervisor contributes to Wawanesa’s goal of delivering an exceptional and consistent claims service experience by providing leadership to the claims team, focusing on the achievement of key business goals and customer service standards.

**Responsibilities**:

- Provide exceptional customer service
- Coordinate and supervise daily activities of claims team
- Provide guidance and leadership to staff and specialists
- Manage service levels by organizing, distributing, monitoring workflow and setting priorities to ensure maximum efficiency and productivity as guided by corporate policies, procedures and business plans
- Conduct or contribute to employee development, and employee performance management through coaching and following up on the development of their team’s technical competencies
- Conduct monthly call coaching to strive for continuous improvement and development by setting and tracking individual and team performance objectives
- Provide training and support for staff
- Perform other duties as assigned

**Qualifications**:

- 5 + years progressive insurance adjusting experience
- Proficiency in English and French is required
- College /University degree preferred
- Chartered Insurance Professional Designation and a desire to continue relevant industry education (FCIP, etc.)
- Call center experience is an asset
- Effective customer service skills including empathy and concern for our customers
- Excellent communication skills, both written and oral
- Excellent investigative and analytical skills
- Highly proficient time management and organizational skills with the ability to prioritize work in a fast paced, changing environment
- Excellent knowledge of policy wordings all lines of business, corporate guidelines, policies and procedures
- Ability to coach, guide, and positively motivate employees
- Excellent knowledge of automobile, habitational, farm and commercial policies
- Excellent knowledge of medical and legal terminology
- Detail oriented with a critical degree of accuracy regarding data entry
- Exceptional advanced negotiation skills

LI-HYBRID

**Wawanesa is proud to be one of **Manitoba’s Top Employers**, a **Kincentric Best Employer** in Canada and a **Forbes Best Employer** in Canada recognizing an exceptional place to work**

**Diversity Equity, Inclusion & Belonging

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