Service Coordinator/scheduler

2 weeks ago


Edmonton, Canada Troy Life & Fire Safety Ltd. Full time

We are hiring a contract **Service Coordinator/Scheduler** for our **Edmonton, AB **branch

**Troy Life & Fire Safety Ltd. **is one of the largest suppliers of Fire Alarm, Fire Suppression, Security, Nurse call and Communications Systems in Canada. As an Edwards Authorized National Partner, Troy is a proudly Canadian, we are an employee owned company with over 1100 people in 28 locations coast to coast. An entrepreneurial company with a legacy of success, we pride ourselves on having a team of industry leading talent and an exciting plan for the future.

**Nature & Scope**
- Scheduling technicians and fitters for pre-scheduled inspections, deficiency repairs and/or service work
- Scheduling technicians and fitters for emergency service calls/repairs as requests arise
- Coordinating with preferred subcontractors
- Organizing lift rentals for job requirements and hotel bookings for out-of-town work.
- Strive to maintain the highest level of customer satisfaction
- Create and process purchase orders as required
- Process all documents with accuracy and efficiency
- Field request from customers for service calls
- Contact customers to pre-arrange services
- Assist in all administrative tasks associated with the day-to-day operation of the branch

**Qualifications**
- Excellent knowledge of Microsoft Office Suite and a high level of computer proficiency
- Experience in dispatching and scheduling/coordinating service personnel is an asset
- Ability to adjust to constantly changing priorities
- Strong organizational and multi
- tasking skills required
- Good Customer Service skills
- 2 year diploma in Office Administration/Business program **or** equivalent work experience preferred
- Industry experience preferred

**Troy Life & Fire Safety Ltd.** offers an excellent compensation package, including a comprehensive benefits program. Discover a company committed to ensuring an environment that fosters employee and corporate growth while providing financial success to both.

**Benefits**:

- Dental care
- Disability insurance
- Extended health care
- Life insurance
- Paid time off
- RRSP match

Schedule:

- Monday to Friday

**Experience**:

- scheduling or coordinating: 3 years (preferred)

Work Location: In person



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