Service Coordinator

3 weeks ago


Edmonton, Canada YWCA Edmonton Full time

**Employment Opportunity**
**Service Coordinator**

**Organization Overview**:
YWCA Edmonton is a powerful voice for equity and has been leading social change and progress
for women and families in the Edmonton region since 1907. Part of an international movement,
YWCA Edmonton is a trusted provider of services, programs and advocacy work that transforms
lives and helps build a stronger, healthier, and equitable community for all.

**Job Summary**:
The Disability Services department provides supports to individuals with a wide range of diagnoses,
including but not limited to developmental disabilities, physical limitations, behavioural and
psychological challenges, and medical fragility.

The Service Coordinator will oversee the work of department frontline staff (i.e. host respite
contractors, community support workers, etc.) handling caseloads that are assigned to them. They
will assess an Individual’s and/or family’s needs and develop and coordinate customized services.

This individual will have a person-centred approach to their work while demonstrating proficiency
in skills including problem-solving and decisiveness, time management, and conflict resolution.
They will be an effective communicator with strong interpersonal skills, and a demonstrated
understanding of professional boundaries.

**Hours of work and location**:This is a full-time position working 37.5 hours per week, and is
community-based and involves regular travel to homes in Edmonton and/or the surrounding area.
Flexibility in work hours to meet the needs of the caseload and may include evenings and
weekends.

**Responsibilities**:
**Program Delivery**
- Collaborate with families, funder representatives, and other community agencies when

required, to assess the needs of the Individual and customize support on an individual basis
- Prepare individualized budget proposals
- Design, staff and implement programs as needed, to address identified needs of the

Individual including but not limited to behavioral, routine, self-help, social, community
access, and communication
- Work in conjunction with department Managers to develop appropriate practices and

procedures
- Regularly travel to Individual or family homes, client events, or other meetings in the

community
- Conduct intake procedures as required

**Human Resources Management**
- Conduct recruitment processes in collaboration with the HR team
- Ensure adequate levels of staffing are maintained, to meet requirements for delivery of

services
- Provide ongoing supervision and support to direct reports and other Disability Services team

members as needed
- Conduct performance evaluations of direct reports
- Consult with the Manager and HR team on all performance management-related issues at

the earliest opportunity
- Manage conflict resolution involving direct service personnel and/or families
- Support direct reports to find resources to required training, as requested

**Administration**
- Coordinate schedules for direct reports in accordance with Individuals’ (Clients’) contractual

hours
- Monitor Individuals’ hours and days served on a bi-weekly basis
- Review and authorize bi-weekly payroll submissions
- Ensure that all files are accurate and up-to-date inclusive of all written documentation
- Schedule and facilitate all direct service personnel meetings
- Attend all regularly scheduled department meetings
- Work collaboratively with other Coordinators to take regular shifts in the on-call rotation
- Notify the department Director of:

- Individuals for which service can no longer be provided
- Matters involving personnel disciplinary action
- Critical incident reports
- Any matter which potentially impacts the reputation, budget and/or finances of
YWCA Edmonton
- Those issues which relate to Department procedures or the safety of direct service

personnel or the Individual(s) being served
- Other duties as assigned

**Qualifications Required**

**Education**:

- Post Secondary education in social services or related field of study

**Experience**:

- Minimum of three years’ experience working with Individuals with disabilities
- Minimum of two years’ experience supervising others
- Experience working effectively within a remote team

**Certification**:

- Intervention Record Check and Criminal Record Check with vulnerable sector (no more

than 6 months old)
- Current Standard First Aid and Level C CPR certification from an Alberta OHS-approved

training agency
**Skills**:

- Proficiency in Microsoft Suite programs and technology programs including Zoom and

Docu-sign
- Excellent interpersonal, and verbal and written communication skills
- Ability to interact positively with a diverse population

**Additional Requirements**:

- A keen interest in community integration of children and adults with disabilities
- Willingness to complete YWCA Edmonton provided training in /MANDT, Medication

Administration, Abuse Prevention & Response, Infectious Disease & Prevention


  • HR Coordinator

    1 month ago


    Edmonton, Canada Gordon Food Service Full time

    Welcome to Gordon Food Service! We are excited that you are thinking about opportunities with us, and we have an amazing story to share. Here's a quick glance of who we are and the impact you could have on the food service industry. There's a seat at our table for you... Position Summary: The Human Resources Coordinator is part of the Prairies Human...


  • Edmonton, Canada Edmonton Police Service Full time

    Reporting to the Legal Counsel of the Edmonton Police Service (EPS), the Coordinator will be responsible for planning, executing, and supporting the Branch’s initiatives and programs in creating the formal conditions for advancing the organization’s interagency relationships and strategic partnerships. One of the primary focuses of this position will be...

  • Fleet Coordinator

    4 weeks ago


    Edmonton, Canada Greater Edmonton Taxi Service Full time

    _**Are you an exceptional, experienced Fleet Coordinator who is seeking a new challenge? **_ - **Do you have a knack for exceptional customer service skills with a diverse group of stakeholders and thrives in a fast-paced environment, never afraid to ask questions or roll up your sleeves to get the job done? Then this is the role for you! Join us...

  • HR Coordinator

    1 month ago


    Edmonton, Canada Gordon Food Service Canada Ltd. Full time

    Welcome to Gordon Food Service! We are excited that you are thinking about opportunities with us, and we have an amazing story to share. Here's a quick glance of who we are and the impact you could have on the food service industry. There's a seat at our table for you... **Position Summary**: The Human Resources Coordinator is part of the Prairies Human...

  • HR Coordinator

    1 month ago


    Edmonton, Canada Gordon Food Service Canada Ltd. Full time

    Welcome to Gordon Food Service! We are excited that you are thinking about opportunities with us, and we have an amazing story to share. Here's a quick glance of who we are and the impact you could have on the food service industry. There's a seat at our table for you... **Position Summary**: The Human Resources Coordinator is part of the Prairies Human...


  • Edmonton, Canada Capital industrial Sales & Service Full time

    **Duties will include but are not limited to**: - Preparing service estimates for customers - Dispatching Technicians to Customer sites - Relaying required parts & service information to customers. - Submitting Warranty Claims - Assisting with Invoicing - Call Customers when due for PM - Assisting with Timecard Entry - Filing A minimum 3 years of...

  • Safety Coordinator

    6 days ago


    Edmonton, Canada Abe's Door Service Ltd. Full time

    **About Us** Abe's Door Service Ltd. has provided residential, commercial and industrial overhead door service and installation for over 44 years in the Edmonton area. **Job Profile** Our Safety Coordinator is responsible for the administration of the company's safety program including establishing policies and practices, maintaining safety documentation,...

  • Service Coordinator

    2 months ago


    Edmonton, Canada ANDRITZ Full time

    ANDRITZ. Where passion meets career. Every day, ANDRITZ continues to deliver successful innovative solutions to our customers globally. Why are we so successful? Because we are passionate and love what we do! We are at the forefront of future engineering technologies, with solutions that ensure the success of our clients in key industries that are shaping...

  • Service Coordinator

    2 months ago


    Edmonton, Canada ANDRITZ Full time

    ANDRITZ. Where passion meets career. Every day, ANDRITZ continues to deliver successful innovative solutions to our customers globally. Why are we so successful? Because we are passionate and love what we do! We are at the forefront of future engineering technologies, with solutions that ensure the success of our clients in key industries that are shaping...

  • Service Coordinator

    1 week ago


    Edmonton, Canada Fire Protection Inc Full time

    "We are looking for a positive Service Coordinator to schedule jobs, interaction with customers, able to communicate effectively and multi-task, can prioritize effectively with excellent computer skills. ** Fire Alarm/ Sprinkler Service Coordinator** - Schedule all service work and emergency service calls - Maintain an up to date inspection schedule -...

  • Service Coordinator

    2 weeks ago


    Edmonton, Canada Fire Protection Inc Full time

    "We are looking for a positive Service Coordinator to schedule jobs, interaction with customers, able to communicate effectively and multi-task, can prioritize effectively with excellent computer skills. ** Fire Alarm/ Sprinkler Service Coordinator** - Schedule all service work and emergency service calls - Maintain an up to date inspection schedule -...

  • Marketing Coordinator

    1 month ago


    Edmonton, Canada Greater Edmonton Taxi Service Full time

    _**We are seeking a highly motivated and creative Marketing Coordinator. If you are a creative thinker with a passion for marketing, we would love to hear from you. Join our team and contribute to our company's success!**_ **About Us** At the Greater Edmonton Taxi Services, we provide a supportive and progressive work environment for our employees that...

  • Marketing Coordinator

    2 months ago


    Edmonton, Canada Greater Edmonton Taxi Service Full time

    _**We are seeking a highly motivated and creative Marketing Coordinator. If you are a creative thinker with a passion for marketing, we would love to hear from you. Join our team and contribute to our company's success!**_ **About Us** At the Greater Edmonton Taxi Services, we provide a supportive and progressive work environment for our employees that...

  • Service Coordinator

    2 months ago


    Edmonton, Canada Homeward Trust Edmonton Full time

    **About Homeward Trust Edmonton** Homeward Trust Edmonton (HTE) is a not-for-profit organization charged with ending homelessness in Edmonton. Our efforts are guided by community needs and priorities as outlined in A Place to Call Home: Edmonton’s Plan to Prevent and End Homelessness. Homeward Trust has a dynamic work environment, filled with high-energy,...

  • Service Coordinator

    2 weeks ago


    Edmonton, Canada Flaman Fitness Ltd. Full time

    **Looking to expand your experience and grow your career with an amazing organization?** **Flaman Fitness **in **Edmonton** has a great opportunity for you!!!! Our **Yellowhead location** currently has an opening for an enthusiastic, friendly and motivated **Service Coordinator **to join our team!!! **Flaman** offers _**advancement opportunities within the...

  • Service Coordinator

    2 weeks ago


    Edmonton, Canada Flaman Fitness Ltd. Full time

    **Looking to expand your experience and grow your career with an amazing organization?** **Flaman Fitness Ltd. **in **Edmonton** has a great opportunity for you!!!! Our **Yellowhead location** currently has an opening for an enthusiastic, friendly and motivated **Service Coordinator **to join our team!!! **Flaman** offers _**advancement opportunities...

  • Service Coordinator

    7 days ago


    Edmonton, Canada Chamco Industries Full time

    **Position Summary** The Service Coordinator is responsible for the scheduling of the service technician team, providing technical support to customers and internal staff, sourcing and coordinating all the parts and equipment required for each job, and achieving the required company metric’s associated with this role. This role would be suited for service...

  • Service Coordinator

    7 days ago


    Edmonton, Canada ATHX Performance Full time

    **Join Our Team as a Sports Facility Service Coordinator!** Are you passionate about both sports and customer service? We're seeking a dedicated Service Coordinator to be part of our energetic and fun team at a high-energy medical/sport facility. **Role and Responsibilities**:As a Service Coordinator, you'll play a pivotal role in ensuring the seamless...

  • Service Coordinator

    2 months ago


    Edmonton, Canada YWCA Edmonton Full time

    **Job ID: 23-002DS** **Organization Overview**: YWCA Edmonton is a powerful voice for equity and has been leading social change and progress for women and families in the Edmonton region since 1907. Part of an international movement, YWCA Edmonton is a trusted provider of services, programs and advocacy work that transforms lives and helps build a stronger,...

  • Service Coordinator

    2 weeks ago


    Edmonton, Canada KONE Full time

    Are you ready to make your next career move to join our team and supportyour local territory as our Service Coordinator for KONE in Edmonton? Do youenjoy working in a fast-paced environment? Are you able to collaborate with all levels of the organization to achieve business goals?  Have you developed a proficiency with office management...